The Surfin’ Plumbers, Heating & Cooling (FL)

I have used them for several projects. The plumbers are great the salespeople who come out try to exaggerate and upcharge you for everything After being called out to fix a simple leak of a bathroom sink. I was told the sky was falling and if I did not have my house replumbed i would start springing leaks everywhere. The sales person had a video on his phone of the hidden danger of the kind of plumbing in my house and that it is a ticking timebomb Now, I am not sure it was from a broadcast but an industry scare tactic. When informed of the cost. The salesman said it would only be a two-day job. Not remotely true. They would run the pipes through the roof and down through the walls and I would never know that they had put in new plumbing. I told him of my schedule and that if they could not get it done before a certain date in September to hold off until I got back in October. I was out of the country on a mission trip for 35 days over 12,000 miles away and would not be able to be reached. They went ahead in Sept and it was a disaster. One of their workers stepped through my ceiling in two different places I have pictures They indeed made many cosmetic damages. Including replacing a tile by the bathtub with a piece of poor cut white plastic screwed onto the tile. They came back and fixed the ceiling, but now I must have my ceilings painted because of how awful it looks. On one side of my house, they have run a red and blue tubing pipe down the side of my house that looks like something you would find on a burned-out mobile home hanging from the side of a mountain. I have pictures of all of this. I talked to the plumber yesterday he was very understanding. He said he would talk to his supervisor, he has not called me. I called to talk to the supervisor today he was out and they took my number but I have still not heard from him. Finally, I did make contact with Jeremy. Emphasis on me making contact. He promised that he would send someone out to fix the tile on y bathtub He told me he would be here on Tuesday, on Thursday I called him he told me the person would be out on Friday. He did and did fix the bathroom tile. I am still waiting for the other person who is going to come out and fix the outside pipe disaster. Please, I beg of you do not make the same mistake I made I have spent a lot of money with this company---only to be ignored and now that they have their money. Please, please go with someone more reputable. The way this went down is a disgrace and I have been a loyal customer.. I have had to call them more than ten times. Have never initiated a call I have had to call them! I have given them ample time to fix things and they still have not finished all that they promised. I am totally unhappy!!! You have been warned!

I purchased a new A/C unit. All went well with the sales and installation. After repeated return visits because the house was not getting cool we came to realize the new system was not compatible with the old duct work. An unexpected and expensive surprise. I felt as though that should have been identified earlier. The management did work hard to solve the problem. I did get additional quotes for the duct work just to be sure I wasn’t being taken advantage of. I must say that after having the duct work replaced the house temperature in every room if perfect! I am happy with the service I received and would call them again.

Pushy estimator showed up. Estimated several hours for the first thing on my to-do list, which ended up taking someone else about 30 mins. Eventually we did get some work out of it, but it was not as advertised.

It went okay. They were not very great at responding, that was not very good, so I had to keep after them. They took a long time to respond.

Horrible and painful experience with a bait and switch outfit! Never again with this company!

I was sold "discount" with "membership " on boiler. Paid all with 1 year membership. I was charged 16 dollars on credit card for a year on fees paid upfront. Overcharged. Made multiple phone calls. Finally closed the card. Installed faucet was small. We wanted to charge it. Purchased better faucet at Lowe's ourself . They came put our faucet in. Took their faucet out. Never returned the money for the faucet they took back and we paid for.

They came in and installed the system, and they had to cut a new hole in the ceiling for access, which was fine because they said that they would frame the opening and put a piece of wood over it when they were finished. After two days they left, and only returned to patch the hole after my boyfriend posted photos of it on Facebook. Several months later, I paid another air conditioning company that happened to be at my neighbor's home to inspect the work. The technician took photos of the hole in the drainpan, which he said would leak into my ceiling if it was not repaired, and wire nuts left exposed in the attic. Also, he said that the old lines between the compressor outside and the air handler in the house had been reused instead of replaced, and that the old hoses were not adequate for the new system. I called and complained, and they sent a technician out to make repairs, but the only thing they repaired was the drainpan. I called back and asked when they planned to return, and the customer service woman said they were done and had no plans to return. So, my advice to the rest of Angies's List members is to call someone else if you need your air conditioning replaced.

Service went smoothly

The tune up worked very well.

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The plumber was on-time, professional and knowledgable

great job

Great.

Fine.

Very good. Informative and professional technicians.

Arrived when scheduled, performed routine checks on system, ducts and fitters, cleaned coils and checked performance of the system.

Jack arrived on time, was very courteous & professional. He explained procedure in detail and performed service to the A/C in good time.

On time, price reasonable. Great job.

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Great.

Fine.

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Fantastic.

It always goes well with Pritchard. Their service techs are very professional, knowledgeable and polite.