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The Water Specialist Inc
Electrical Baseboard or Wall Heater - Repair, Excavation - Major Grading or Resloping, Central A/C - Install,
About us
The Water Specialist has served the triangle and surrounding areas by providing water well maintenance and rehabilitation, well pump repair and replacement, water well and septic inspection, and water treatment since 1976. Because of his passion and ability to evolve in the growing community around him, Ray Sparrow, a 3rd generation plumber, started his business with the hopes of providing unparalleled service and education to customers. Since then the company has grown and employs over 24 full-time employees. Jim Sparrow holds licenses as a NC Well Contractor, NC Licensed Plumber, NC Electrical Contractor, NC Septic Inspector, Installer, and Pumper. While Jim has spent most of his career working in and around the contracting business in various forms, the last 15 years have been dedicated to The Water Specialist. He believes in continuing the legacy of his father, Ray Sparrow, by meeting the needs of the community through a professional staff, 24 hour service, and the reputation of an established and reputable company.
Business highlights
Emergency services offered
50 years of experience
Services we offer
Well & septic inspections. Water testing. Water treatment systems for taste, odor & stain removal. Flow restoration on low flow wells. Well hydro flushing. Well liners & abandonment. Ultra violet lights for bacteria treatment. Water softener. Iron removal. Acid neutralizer. Reverse osmosis installation & repair. Submersible well pumps. General plumbing repairs. Tankless water heaters. Hand operated pumps.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8100 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 0% | ||
| 3% | ||
| 1% |
Showing 1-25 of 100 reviews
Robert D.
Dec 2021
Extremely well. Prompt pleasant and professional service. No additional charges added price was exactly what was quoted over the phone. My system was not serviced for over 5 years when we bought the house. I was nervous expecting additional charges so I’m very pleased.
Response from The Water Specialist Inc
"We are happy you are pleased with our work. Please give us a call with any further issues - we will be glad to help!"
Steven H.
Nov 2021
Technician arrived as scheduled and inspected the well and control devices. Adjustments were made to improve the system, but the pressure tank & pressure switch needed replacement to optimize performance. That was scheduled & completed nicely.
Response from The Water Specialist Inc
"We appreciate this review and are very happy to help!"
Brian E.
Oct 2021
Excellent service. Prompt, friendly, and informative. I will definitely contact again for future service.
Response from The Water Specialist Inc
"Thank you so much! Let us know if you need anything in the future!"
Hugh T.
Aug 2021
Tim was outstanding. He called before arriving. He took a look at our system and made the necessary repairs. He also provided general maintenance to our water treatment system. Tim quickly assessed the problems and was very professional throughout the time he was here. I highly recommend this company for water treatment needs.
Response from The Water Specialist Inc
"Thank you so much for your review. We are happy Tim was able to resolve your issue!"
Paul C.
Jul 2021
When my septic pump broke everyone I called was busy, even the team at the Water Specialist, but they responded to my emergency by making time for an inspection and replacement on top of an already busy schedule. They really came through for us!
Response from The Water Specialist Inc
"Thanks so much for taking the time to leave this positive review! Happy to help!"
Marissa L.
Jul 2021
Well! JD the technician is awesome! Very patience and knowledgeable with our system. JD is thorough and reports back on all his work- very detailed!
Response from The Water Specialist Inc
"Thanks so much for taking the time to leave this positive review! We will pass this along! Let us know anytime we can help in the future."
Gary J.
Jun 2021
Prompt, courteous, and professional. They came out right away when we called and told them out water was out.
Response from The Water Specialist Inc
"Thanks so much for taking the time to leave this positive review!"
Eddie H.
Jun 2021
Randy was our Tech today. Explained what services would be performed and then reviewed once completed. Very happy with the service we received.
Response from The Water Specialist Inc
"Thank you so much for the great review. We appreciate it - glad we were able to help!"
Kathy M.
Nov 2020
Response was prompt and professional.
Response from The Water Specialist Inc
"Thank you for the great review! Sincerely, Jim Sparrow"
Ken Y.
Oct 2020
Samuel was excellent. Prompt, respectful, professional, informative and very helpful in explaining everything. I would certainly have him service our home systems again anytime. Great job
Nichole H.
Sep 2020
Great Service. Kind, professional & knowledgeable. Put my mind at ease
Response from The Water Specialist Inc
"So glad we could help you out. Thank you for taking the time to leave us a great review! Take Care, Jim"
Richard F.
Sep 2020
Sam and Randy came over the same day my appointment was made. They did a thorough diagnosis and resolved the problem. Very knowledgable, friendly, and provided good and useful information. Recommended.
Response from The Water Specialist Inc
"Thank you! We appreciate you leaving us a great reveiw! Jim Sparrow"
John H.
Aug 2020
We discovered a large leak in our crawl space late on a Saturday afternoon. I contacted the Water Specialist and left a message. Within 15 minutes I received a call back and scheduled a plumber to come to our house immediately. He diagnosed the problem and quickly fixed the leak. Problem solved - easy and affordable fix.
Response from The Water Specialist Inc
"Thank you for the positive review! I will pass this along to everyone here. Glad to have been able to help you out. Jim Sparrow"
Ruth S.
Jun 2020
They are the best ! We had a repair that required a return visit on a Saturday that was made by a Supervisor with his family!
Response from The Water Specialist Inc
"We appreciate your continued support. Thank you for the great review! Jim Sparrow"
Austin C.
Mar 2020
Very well. Work followed estimate and was competed as scheduled.
Response from The Water Specialist Inc
"Thank you very much! We appreciate you taking the time to leave this review! We look forward to working with you in the future. Jim Sparrow"
Bridgett R.
Feb 2020
The tech came out and was very knowledgeable and friendly. They fixed my problem in a timely manner. Couldn't be happier with the work provided.
Response from The Water Specialist Inc
"Thank you. Happy to help! Jim Sparrow"
Don K.
Jan 2020
Hiighly satisfied.
Response from The Water Specialist Inc
"Thank you very much for your positive review we appreciate your support! Jim Sparrow"
Bob C.
Jan 2020
Walter and his crew arrived when they said they would, only 2 hours after I called. About an hour later, after a quick diagnosis, my new pump, pipes, wires, pressure switch, and filter were up and running.
Response from The Water Specialist Inc
"Thank You! We are very grateful that you took the time to leave us a positive review. We look forward to working with you more in the future! Sincerely, Jim Sparrow"
P. M.
Nov 2019
Service always goes well. The service people are professional yet friendly. They do a thorough job each time. We are very satisfied.
Response from The Water Specialist Inc
"Thank you for taking the time to leave us a great review! Jim Sparrow"
Dale B.
Nov 2019
Estimate was quickly provided and job was done within estimate range. Installers were very knowledgeable and had quite a bit of experience with whole-home systems. They arrived on time and took the necessary time to do the install the correct way. Would highly recommend.
Response from The Water Specialist Inc
"Thank you for your positive review! We appreciate your support! We look forward to working with you in the future. Jim"
Beverly R.
Nov 2018
The repair went well but a second visit had to be made to replace the filter.
Cindy M.
Oct 2018
Two years ago, the Water Specialist came to fix an outside faucet that was broken due to freezing temperatures. That same faucet began leaking recently and they were more than happy to come back and fix the leak. I'd like to add, the first repair (2 years ago) was done during very cold weather while it was sleeting. This time, it was quite cold out and raining. Neither time did the technicians complain about the weather. They were only happy to help and do their job. I will continue to use their services and will recommend them to family and friends or to anyone who made need them.
Jerry M.
Jun 2018
Installed when expected . Very good customer service
Response from The Water Specialist Inc
"Thank you for the positive review! Jim Sparrow"
Karen D.
Feb 2018
Went extremely well. They came out to check it out even though they had loads of calls. Turns out it was a simple repair. They charged the diagnostic fee since they didn't need to use any additional parts.
Response from The Water Specialist Inc
"Thank you for taking the time to leave us a review about your experience. Making sure that our customers are taken care of is the most important thing we try to accomplish each day!"
Linda L.
Jan 2018
Very well - the problem was quickly diagnosed and our technician stayed well after dark to verify everything was working. He gave us some hints about how to keep our system running, and did I mention this was on a weekend? He was very knowledgeable, helpful, and courteous. He actually seemed way overqualified.
Response from The Water Specialist Inc
"Thank you very much for your positive review. We really appreciate it!"
Licensing
State Contractor License Requirements
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FAQ
The Water Specialist Inc is currently rated 4.8 overall out of 5.
The Water Specialist Inc accepts the following forms of payment: CreditCard
No, The Water Specialist Inc does not offer free project estimates.
No, The Water Specialist Inc does not offer eco-friendly accreditations.
Yes, The Water Specialist Inc offers emergency services.
No, The Water Specialist Inc does not offer warranties.