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The Window Source of Indianapolis
Doors (Interior) - Install or Replace, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,
About us
As a multi-year Super Service Award Winner, The Window Source of Indianapolis offers a new buying experience for Hoosiers looking to purchase windows, siding or entry/patio doors for their home. Locally owned and operated, our process is an easy, no-pressure way to select high quality, energy efficient home improvement products at the best price. We will send one of our 10 design consultants to your home to perform an assessment of your current windows and conditions to see if we are the right company for you. If we are, we will show you all of the options available and see which one best fits your needs and budget. We have many financing options to make the project affordable to YOU. We have 4 teams of installers - all are factory trained and experienced. Our windows and doors are custom manufactured to fit your home's current openings. We also have a full time service team to take care of issues, should any arise, after the project is completed.
Business highlights
Emergency services offered
18 years of experience
Services we offer
NO hassle - just a friendly experience!, We offer windows, entry/patio doors, siding (vinyl and fiber cement). NO pressure, storm doors
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.089 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 0% |
Showing 1-25 of 89 reviews
Jeff B.
Nov 2019
We were is desperate need of window and door replacement in our home. From the estimation to the installation process, the Window Source of Indianapolis did a great job. We even had some additional work that was unexpected due to wood rot and the installers took care of it very quickly. We are very pleased with our product.
Susie R.
Oct 2019
Great experience and plan to do business again soon with our new home.
Bud P.
Oct 2019
It went extremely well, the workmanship was top-notch. I can't even put into words how extremely happy I am, I definitely recommend the window source of Indianapolis and I will use them again if needed.
Response from The Window Source of Indianapolis
"Thank you so much for your business and the very nice review! We all enjoyed working with you. We are all so glad you love everything and hope that we can work with you again in the future! We work hard to try to give each customer a great experience and so when a customer speaks out about it it means a lot! Thank you again for everything! Jason Rummel Owner/CEO The Window Source of Indianapolis 317-WINDOWS (946-3697)"
Roger M.
Oct 2019
Excellent!!!
Response from The Window Source of Indianapolis
"Thank you! We greatly appreciate the review. It was fun working with you and glad you love your new door and windows! Let us know if you need anything in the future! Jason Rummel Owner"
Robyn G.
Aug 2019
The service, price quality, and install went very smooth. I would highly recommend. Will do business with them again
Response from The Window Source of Indianapolis
"Thank you so much for the nice review! We enjoyed working with you and so glad you are happy with everything!"
KEITH W.
Jul 2019
It went really well. They did a really good job. To me it seems that it's more on a commercial job instead of residential because these windows are pretty big. We're really happy with what they did. There was something that came up on the inside of our view where there was wood that needed to be painted or stained and that's something that they don't do. They should have communicated that upfront. They have referred me to someone else who they thought is good in painting or staining. That business was supposed to call me but didn't, but it's not Window Source's fault.
Response from The Window Source of Indianapolis
"Thank you for the nice review! We had a lot of fun working with you guys and look forward to working with you on the next project. It is correct that we do not typically paint or stain and I apologize we didn't do better communicating that to you. We do have it in our paperwork we go over but maybe we need to emphasize it more. I'm very happy that you guys love the way the windows turned out. You have such a unique home with and all those windows on the one wall that creates such an incredible view I knew how important it was those turned out well! Thank you again for your business and the great review!"
Shelly M.
Jun 2019
Jason and his team of installers were absolutely awesome to work with! They were very thorough and took time to explain my options! Will absolutely use them again!!!
Response from The Window Source of Indianapolis
"Thank you so much! We really enjoyed working with you and we are so glad you love everything! The view to the pool is awesome, you have done such a great job creating a fun atmosphere that I know your family will enjoy. Thanks again for everything and let us know if you need anything at all! Jason Rummel Owner/CEO The Window Source of Indianapolis 317-WINDOWS (946-3697)"
XXXX X.
May 2019
The sales rep, Randy was very polite and friendly and wearing a nice logo polo shirt. He walked us through all of our options and made us happy with going with The Window Source. We were told 6-8 weeks for installation and it ended up taking 11 weeks. When the install date came around, my wife took off work for the install day & at 7pm the night prior we were called to say they couldn't come until the following day. We had to rearrange our entire schedule to accommodate with less than 10 hours before they were originally supposed to be there. The “installers” came the next day and got started around 9:30am & didn't leave until 9:30 at night and still didn't finish, not because they ran out of time but because they would sit in the driveway and smoke cigarettes every half hour and hang out. There were 2 guys who came in old, unmarked beat up trucks. They were in grungy clothes that showed no indication they were installers for the window source. One guy kept a cigarette in his mouth the entire time while he was installing doors, literally all day. For two days after, our home smelled of cigarette smoke. One installer was the main guy & the helper with him seemed like it was his 1st day on the job. They worked very slowly and the main installer “ran to grab lunch” for 2 hours... Of course, they should take a break for lunch, but had they not just mosied around all day with countless smoke and hang out breaks, they wouldn’t have been at my house finishing in the dark at 9:30 at night. They had to come back to finish & insisted on coming on a day we weren't available (Mother’s Day) so I texted him telling him we were not available Sunday and his reply was “I really need to finish them tomorrow” With no regard that I said we wouldn’t be home since we had Mother’s day plans. We apologized and said he’d have to come Monday or Tuesday. He never replied. Monday came around and he just showed up at our house at 7pm without prior communication he was coming. When he came, he finished up and everything went well. Ultimately, we love our new doors, but the professionalism of the contractors was not up to par with their sales staff. It feels a bit of bait & switch. They send great sales guys out and sub-par installers. Overall, I'd work with a more family owned business in the future.
Response from The Window Source of Indianapolis
"Hello, We always want to make sure our customers have a great experience and love their new product. I want everyone on our team to do their best to make sure this happens for everyone. We are a small family owned business in Noblesville. My wife and I run it and have a great team that tries to do everything we can to provide a great experience for our customers. I apologize you feel we did not do this for you. Communication is very important and I am always trying to impress upon our entire team the importance of communicating to our customers. I apologize we had to move your install back a day. This unfortunately happens when dealing with the weather like we do. We have had a lot of days that we have not been able to install or have to stop in the middle of it due to rain or wind etc. We do not want rain coming into the customers home and ruining floors or furniture or anything. I also have to keep the guys safe and so if the wind is heavy or theres lightning we have to stop and all these things can put us behind which in turn causes installations to be moved. Trent your installer has been installing for 30 years and is a great installer. He did recently lose his helper a few weeks ago when he passed away from a heart attack at 38 years old and so we had a new gentleman on the team. The installers definitely dress different then the project managers do and I assure there is no bait and switch. Also, Trent may have not told you but he was driving his truck a couple weeks ago when a car ran through a light and hit him very hard and totaled his truck. He was using a spare truck and I apologize if it did not look good. We have a very strict policy about smoking and the guys are to only smoke by their vehicles. My understanding was they were invited to smoke with you in your garage when you were out there and while that was nice of you the installers are not supposed to aAlso,cept those invitations. We do this so that no issues come up but it sounds like they did accept and smoked with you in the garage. This is something I highly frown upon and will make sure the installers know that this can cause problems. We will do everything we can to improve on the things that we need to improve on. I certainly do not like the fact that a customer doesn't like the appearance of our guys and their vehicles. We will make sure this doesn't happen in the future and once Trents truck is repaired from the wreck it will be much better. Also, its unfortunate the guys had to be at your home so late, we typically try to avoid this if at all possible. I think they were just trying to get it done for you so they didn't have to come back since they new it would cause issues with your work schedule. I know you had to leave during the install for a couple of hours which they waited around for you to get back and finish. Instead of waiting around for you to get back maybe they should have found a better time for you so that they were not at your home late. Again, we all want to do what we can to make sure our customers have a great experience and love their new products and I apologize that you did not get that experience. We will take all of this and make sure we improve on everything we can. This is not a norm for us and I apologize. We will make sure we do everything we can to take great care of you in the future. Please let me know if you ever need anything at all. Thank you again, Jason Rummel CEO/Owner"
Marcieta F.
Feb 2019
I love the windows so far. I can easily clean them which is a feature I was looking for. They will keep the cold winds out and hopefully reduce my electric consumption for heat. The workers were very polite, appropriately friendly and the day seemed to go well. I'm happy to have the new windows.
Response from The Window Source of Indianapolis
"Thank you so much for the nice review! It’s great to hear that you are happy with your new windows and that you are enjoying them. Our goal is to ensure our customers love their windows and so if anything comes up or if you need anything at all just let us know! Thanks again!"
Joannev B.
Dec 2018
Everything was great except it took extra weeks to get the door. This could have been on the manufacturer's end, I don't know.
Response from The Window Source of Indianapolis
"Thank you for trusting us with your project! The manufacturers can get backed up from time to time through out the year. Sorry you had a delay. I hope it was worth the wait! Thank you for the nice review!"
DOUG J.
Dec 2018
Very well. During the intro meeting Randy Strand was friendly, helpful, had good ideas, set it up nicely. Interesting to me, the company has a 're-measure' visit to ensure the size of what they are about to make is correct. Fabrication of the door put a few weeks delay into the wait, but not a problem. Installation was less than a day. New door looks nice, great features as Randy told us about, a very good investment into upgrading our home. No sign they were there (i.e., good clean-up, no marks or damage to surrounding parts) other than a new door is now in place. BRAVO!
Response from The Window Source of Indianapolis
"Thank you so much for the nice review! Great to hear you love your new door and that you had such a great experience!"
Matt H.
Nov 2018
Went very well. Installers were friendly and did a good job on the installation.
Response from The Window Source of Indianapolis
"Thank you for the nice review, we greatly appreciate it! We hope you enjoy your new door and new windows! Let us know if you need anything at all. Thanks again, Jason Rummel Owner/CEO The Window Source"
John K.
Nov 2018
We were very pleased with the service The Window Source of Indianapolis provided us! The salesperson was very courteous to us. He found the windows that best matched our needs and negotiated the best price for us. We are grateful for his efforts. The best part of the experience by far was the installation crew. The crew was friendly, respectful, and hard-working. They went above and beyond to ensure the windows were installed perfectly. We were dreading the installation process but these guys made it completely painless! If I have to dock anything, it would be a failure to communicate between the main office and installation regarding rain. A few days prior to the original installation day, there was a 70-80% chance of rain on installation day. The main office insisted that a decision would not be made until the day of. It ultimately rained on that day. The installation was only delayed by one day, but a lot of confusion was generated by that strategy. Overall, we are very happy. Thank you all for your work!
Response from The Window Source of Indianapolis
"Thank you greatly for the nice review! We always love to hear that we have another happy customer. The weather is always a tough thing for our industry and I have personally tried handling different ways over the years. As you know Indiana weather changes constantly and we never know what we are going to get unfortunately. When we went off the weather forecast a couple days before or even one day before we would cancel jobs due to it showing heavy chance of rain and then it ends up being sunny or it only rains an hour. When this happens we all lose a day and this can get us backed up. We are always trying to improve and so we greatly appreciate the feedback. This tells us we need to continue to work on ways to handle these situations. Again, thank you for your business and the nice review!"
Hernan S.
Nov 2018
very well and very happy
Response from The Window Source of Indianapolis
"Thank you for such a great experience! We all loved working with you and glad you love everything! Thanks again! Jason Rummel Owner/CEO The Window Source of Indianapolis 317-WINDOWS (946-3697)"
Debashree D.
Nov 2018
The window source was reasonably priced, efficient and was very professional. Randall came to our place for an estimate, provided us with an on the spot quote and we inked the deal. The whole project was wrapped up in a timely manner. The residue once the installation was done were cleaned up thoroughly. In sort, we are satisfied and will always ask for the service of window source if needs arise.
Response from The Window Source of Indianapolis
"Thank you for the nice review! We are very happy to hear you had a great experience. We thank you for your business and support. Let us know if you need anything at all. Thanks again! Jason Rummel Owner/CEO 317-796-4911"
Grant N.
Oct 2018
Very pleased with Window Source from intitial estimates through installation, everything was very professional.
Response from The Window Source of Indianapolis
"Thank you for the very nice review! Glad to hear you are happy with everything, that's what we strive for everyday! We definitely enjoyed working with you and hope to work with you again in the future!"
Adam S.
Sep 2018
Went great. Sales discussion was more about what was needed than having someone try to sell us windows we didn't need. Windows are solid quality. Install crew was timely, efficient, and professional. Finished product looks great and our house is much easier to cool now.
Response from The Window Source of Indianapolis
"Thank you for the positive review. Glad to hear you were pleased with the process and our non-pushy sales approach. Please let us know if you need anything else in the future."
Robert W.
Jun 2018
Very well. Made order Dec. 2017. With early commitments couldn't had to wait until June to get installed. Made appointment and everything went well...
Response from The Window Source of Indianapolis
"Thanks, [Member Name Removed]. Glad to hear that everything went well with your project. Please reach out to us again for any future projects."
Glenn M.
Jan 2018
We can’t say enough good things about The Window Source of Indianapolis. Bree, Brandon, Tony, Tom, and Chuck are all kind and knowledgeable professionals. After product selection and measurements they kept us updated on manufacturing and the scheduling of our job. This all happened during the holidays and the extreme cold temperatures we’ve had this year. The finished product is outstanding!! My wife and I will highly recommend this company to everyone we know looking for windows and doors. Thank you so much for the top-notch customer service! Glenn & Liz Mc (Indianapolis)
Response from The Window Source of Indianapolis
"Hope all is well! I just wanted to say thank you for the very kind words. The fact you remembered and mentioned all the team members names means a lot to all of us. I'm very happy to hear you had a great experience and you're loving your new windows! As an owner this is what I strive for everyday! It really does mean a lot for you to take the time to write the review and again I'm very happy to hear you loved everything. Please let me know if you need anything at all! Thank You, Jason Rummel Owner/CEO The Window Source"
James D.
Jan 2018
Went very well and so far satisfied with quality of windows and installation. Installer was personable and experienced.
Response from The Window Source of Indianapolis
"Thank you for the nice review! We enjoyed working with you and are glad that you are happy with your new windows!"
Brett S.
Nov 2017
Excellent to date
Response from The Window Source of Indianapolis
"Thank you for the great review! I really enjoyed meeting you guys and look forward to working with you. And can't wait to see your new windows! Thanks again!"
Joe C.
Sep 2017
Jason and Wayne did an outstanding job to provide exactly what we wanted to update our home. Our new bay window exceeded our expectations in appearance and quality, not to mention price! All personnel involved in the project were very professional, personable, and a pleasure to deal with. We will use the Window Source team again, as the need arises.
Response from The Window Source of Indianapolis
"Thank you so much for the great review! It was a pleasure working with you and we are happy to hear that you are pleased with everything! We look forward to working with you again in the future!"
Nancy D.
Sep 2017
Very well. Jason and Wayne were very good to work with. They were quick to address any questions I had. Never afraid to help me out by going the extra mile.
Response from The Window Source of Indianapolis
"Thank you for the review! We enjoyed working with you and are happy to hear of your great experience!"
Debbie H.
Sep 2017
It went very well. The sales rep., Brandon, was a delight to work with. He made me feel right at home and did a nice job explaining their product. Their office staff was also very professional and kept me informed of when the windows would be arriving and worked with my schedule to accommodate the installation.
Response from The Window Source of Indianapolis
"Thank you so much for the nice review! Our goal is to make this experience as easy and simple as possible and make people feel at ease so it's great to hear you feel that way! Please let us know if you need anything at all! Jason Rummel CEO/Owner Cell: 317-796-4911"
DIANE S.
Aug 2017
Windows professionally installed. Great service. Quick ordering and installation. Came out to replace one of the new windows when we discovered a ding in the panel from the manufacturer.
Response from The Window Source of Indianapolis
"Thank you so much for the great review! We greatly appreciate you taking the time to do this and appreciate your business. I am so glad you like everything and had a great experience! Please let us know if you need anything at all! Thanks again, Jason Rummel CEO/Owner Office: 317-WINDOWS (946-3697) Cell: 317-796-4911"
Licensing
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FAQ
The Window Source of Indianapolis is currently rated 5.0 overall out of 5.
The Window Source of Indianapolis accepts the following forms of payment: CreditCard
Yes, The Window Source of Indianapolis offers free project estimates.
No, The Window Source of Indianapolis does not offer eco-friendly accreditations.
Yes, The Window Source of Indianapolis offers emergency services.
No, The Window Source of Indianapolis does not offer warranties.