The Window Source of The Capital District

Salesman showed up. Measured the windows. We filled out paperwork to order the windows. Said he needed a 50% deposit to put in the order. With the offer purchased through Angie's List, I needed to give him an additional $200. Said it would take 6 - 8 weeks for the windows to arrive from the factory. Started calling in August to find the phone numbers disconnected. Called Angie's List and found that they had removed the company from their Service. Now I am trying to get my money back.

He told me that the windows would be in withing 2-3 weeks. I have called him repeatedly for several months and he will not return my calls, emails, or texts. I was able to get in touch on the phone once two months ago and he said that he was back logged. However, he has $1500 of my money and will not return my calls.

The work was never completed,,,,,,, and now Angie's list say it's 30 past the purchase date and they are just sub-contractors and have no ability to get my $ back ! So don't renew your membership,,,,, they seemingly don't screen their contractors and certainly don't support their members

The individual that came to measure and then install the windows was very responsive, timely and courteous.  The windows had to be ordered but it didn't take long and we were contacted quickly to set up the installation.  The installation was fast and they did a great job.  I would highly recommend. <br />

Damien called and scheduled appointment, measured the job, on time and very attentive to what we wanted done. Probably the most honest contractor I have dealt with. Windows took about 2-3 weeks which was fine because we were on vacation. He and his crew showed on time and ready to go. Flawless work. Very pleased, ready to use them again. <br />

On 2/22/16 I purchashed Angie's List Big Deal for 3 Energy Star Windows from the Window Source of the Capital District for $725. The owner of the company, Demian, contacted me promptly and scheduled an appointment to come to my home on 2/24/16 to take measurements and provide product information. I was very impressed by his honesty and product knowledge. In addition to the Big Deal, I ordered four additional Windows at a very reasonable price. On 3/21/16 Demian and his partner arrived with the new Windows, removed the old ones and expertly installed a total of 7 windows. it was a two-day project that went smoothly. The windows are beautiful and well made, the installation process was done professionally and with great care to detail. All debris was cleaned up and taken away. My sincere thanks to the Window Source guys for doing such a great job. A good, honest company and a pleasure to do business with. <br />

I purchased 3 windows through Angies list and 3 more from Demain. the windows were available in three weeks and installed immediately. they did a nice job, the wrapping is perfect. in 2014 I had 5 windows upstairs installed by same company also a nice job. <br /> a good value window and a good company <br />

unknown

<p>Windows came in earlier than expected. 4 windows had custom grids.</p> <p>Stephen was great. Prompt and professional. His team was very efficient. Few scratches on interior cabinet. Stephen</p> <p>took $$ off final payment. Job was completed in 2 days.</p> <p>Windows are beautiful, great quality.</p> <p>Can't wait to see how they perform this winter.</p> <p>Would definitely recommend them.<br /> <br /></p> <br />

unknown

Steve was very professional and did a great job at a fair price. <br />

<p>Steve and his team were very punctual and informative, and very skilled.  They completed the job in 2 days for our 7 window replacements.  An excellent job and we are thrilled with our new windows.  They cleaned up after the installations.  The product is beautiful and makes the outside of our home look wonderful.</p> <br />

Steve was great to work with from the initial consultation to completing the job.  Steve was very knowledgeable about his products and not pushy at all.  As we were working through the contract and deciding on options, Steve was always very responsive to my questions via phone or email. <br /> From the time we placed the order to beginning the installation, I think it was about 3-4 weeks.  The installation took 4 days and the crew was very good.  Whenever I had a questions, they took the time to answer it.  If I thought something was not right, they would make sure it was. <br /> All in all, I would recommend Steve to anyone in the area. <br /> Great job and thank you. <br />

unknown

unknown

unknown

unknown

unknown

The second job was to replace 5 basement windows, originals and a storm window. The windows are nice but there were some hurdles:1. He did not address at scheduling time how to cap off the window sill on the basements and I did not want to leave bare wood exposed to the rain/snow, that could rot the sill & as a window company all aspects of window installation should have been discussed. They did cap off the windows :-). <br /> 2. One of the windows is under our sunroom, near the sunkpump and here lies the issue <br />     ** They unhooked the sunkpump and did not reconnect it,,,, the following morning i went down to do some laundry and 1/3 of my basement was flooded distroying a few things ,,,,  <br />     ** They also left a installation mess in that room under our sunroom <br />     ** Called Steve to inform him of the issues and I don't think he belived me,,,, all he had to do is drive over and check out the job,,, but my window installation service was complete,,,, he was moving on <br /> <br />

unknown

The Owner responded right away to my inquiry about new windows. He came to my house and was very friendly and respectful. He never tried to sell me something I didn't need. No pressure at all! It took a few weeks for the windows to come in and then we set an appointment for the installation. They were accommodating as much as possible to my work schedule (keeping in mind how many windows had to be installed, how many hours of light were needed, and the winter weather - all of which is totally normal when doing any kind of installation which requires outside work in Winter.) The installers were great! They worked fast, did an amazing job and the windows look wonderful (including the capping outside which looks amazing!) They cleaned up after themselves and other than my beautiful new windows, you'd never know they were here! <br /> I am extremely happy with my experience with Window Source and would highly recommend them. <br /> P.S... I don't know why this review is listed under the category "Siding." <br />

Outstanding.  Stephen came out immediately upon receiving the call to quote the job.  We discussed the various models/options.  I told him I was getting additional quotes and would get back to him.  He was 'a-ok' with this and didn't give any pressure to close the deal that day.  After reviewing the quotes & products, we selected The Window Source.  Stephen did check in with me during the quoting process, again not to pressure me, but simply to see where I was in the process and if I needed any additional information to make my decision. <br /> I contacted Stephen and scheduled the job.  As we were also getting our house sided, they had to do the install and then return later to do the capping.  Stephen had no problem with this whatsoever.  The crew showed up on the date they committed to, introduced themselves and got to work.  The windows and doors took ~3 days to install.  They cleaned up each room as they progressed throughout the job...really couldn't even tell they were there.  They returned about a week after the siding was done and completed the capping.  Really professional, and really good. <br /> So far I am really impressed with the product-the decrease in drafts and noise reduction from the outside is incredible.  Plus I have minimal touch up painting to do. <br /> Stephen was great.  He was always 'checking in' on the job, communicating via phone & email, and really conscientious about his product, crew & satisfaction of his customers. <br />

unknown

steve was professional and answered all questions.  he focused on our needs and questions and most importantly did not pressure us to decide right then and there.  however, his price was much lower than a competitor and his whole presentation was less offensive than the same competitor.  we decided to go with him right then and there.  windows and installers came about 2 weeks later. the removals and installations went without problems. they were neat, cleaned up very well, and very polite.  steve came during and after the installation and responded to any calls promptly.  .he made sure we were happy with the product and the overall job..   it was an absolute pleasure to work with steve and his crew.  we wish all "professionals" were as honest, forthright, neat, prompt and professional as this company. we would recommend them highly and would use them again.  our only regret- they dont install storms and screen windows.  thanks, steve. <br />

unknown