Thompson Plumbing Services

He did great. He is informative. He tells me what to do.

Never completed the job when paid in full. . After numerous calls came out to finish but left saying they didnt have the right tools then went missing for months. Recently contacted the owner who blames Todd for the situation. Contacted the owner, Sean, again and he does not respond and has not provided any update on when the work will be completed. This is going on 10 months. If he does the right thing I will be sure to post a new review. I will post before and after photos too.

Install was completed but there was a leak in the work he performed (which was not apparent until a week after the install when it came through the new drywall). He was already paid though, so he ghosted me, no return phone calls/texts. I called from another number and he answered immediately, apologized and said he would be out that Wednesday or Thursday to repair the leak. Never showed up and is not returning texts or calls. I could call from another number again, but what's the point? I know what I'm dealing with here.

Thompson Plumbing owner Sean Thompson came to give us an estimate on 2/8/21. He was friendly and convincing, although improperly masked and assured us that as a first responder, he had been fully vaccinated. (Later when he ghosted on us, he "had COVID and was very sick," though sounded fine on the phone....) Before "getting COVID" he no-showed twice, missing appointments due to "family emergencies." Finally he sent a crew of two rather pleasant workers to install the water heater, and again did not show up that day to install the whole house water filter due to another "family emergency." At the end of the water heater installation we were asked to pay the bill, $4200. I still can't believe we wrote that check, which, by the way, was cashed within two days. Our mistake, and we do know better. Sean was to return to complete the water heater installation by moving the gas line (currently dangling in mid air from the previous tank and with a not-to-code extender added on to reach the unit) and running a dedicated electric line to the box. His crew left us with an extension cord running from the unit, across the floor (tripping hazzard) to the electric box on the opposite basement wall. Second code violation. And then there's the condensate line. Currently seeping out of the unit into a bucket which we empty a couple of times a week. Shoddy work, and always a bunch of excuses and false promises. How did this company get on Angi's List, and how have so many people had good experiences with this guy? A bunch of his relatives? Unbelievable.

Sean Thompson sent 2 workers to our home on 3/6/2021 to install a Rheem Tankless water heater in our basement. He had previously been to the house himself on 2/8/2021 to look at the job (which was also to include a whole house water filter). Between 2/8 and 3/6 he was a no-show for scheduled appointments - 2 Saturdays - stating family crises. The 2 workers were friendly (one was a smoker and left cigarette butts on our driveway) and did a decent job of installing the unit against basement wall and ductwork for air inflow/outflow. They did not route the gas line to neatly tuck against the plywood mount (stating they didn't have the tools for that job) and instead of running an electric line from circuit box to unit they used an extension cord to an existing outlet. They stated that Sean would come himself next time to handle that along with the water filter. Then, being trustful and violating the maxim that you NEVER pay a contractor in full for a partly done job we paid for the entirety of water-heater estimate ($4,200). But it gets even better - in the prior meeting with Sean and later with the workers no one let us know that tankless water heaters have a condensate tube and that you need a French Drain or a Condensate Pump to take this moisture out. Knowing that we had neither in place they still happily went ahead and never mentioned it until we starting seeing water (luckily not too much but enough to make a considerable puddle) on the floor. Talking to Sean Thompson on the phone once we discovered this he said he had COVID but that he would come and make it right. By now it is apparent, despite a lame promise to come and make it all right, that he will not delivered. (We hired another plumber to install the Aquasana Water Filter and he was excellent! And true to his word showing up on day we agreed, etc). Right now a bucket is catching the condensate and I am emptying it every 4 days or so. Thompson has not called to set a date to "make things right." I consider him to be without ethics or honesty and highly advise all to stay away from this plumber! He has no right to be featured in Angie's List as far as we're concerned. Lastly, we have subsequently read some reviews on him and in reply to a negative one Thompson responded staying he never was there and didn't do the work. I have a receipt dated 3/6/21 and video of the condensate leaking on the basement floor.

Sean and his apprentice Amanda were both very good. Described every thing he was doing. Ran into what looked like a major issue, but Sean persisted and solved it. Gave me some tips for keeping drains clear. Price was quoted price. This was a very good experience.

Great they showed up on time they were done in 3 hours and they were reasonably priced and very nice to work with

It went good. Definitely would call them in the future!

Thompson did the job, but when I tested the washer machine there was a leak I called him about 3 months ago or more, he is always giving the round arounds and don’t come to fix it.

We highly recommend Thompson Plumbing Services. Sean showed up earlier than expected. As new homeowners he explained everything to us. Very fast response, clean and professional work.

Thompson Plumbing was fast, professional and reasonably priced. I definitely recommend them!

Very efficient. Blockage cleared.

Professional, Prompt Response, Quick Service, Clean, & Kind. Would highly recommend their services!

clogged drain

Sean came out to provide a free estimate. When we contracted with him he gave us advise as to which faucet to purchase. He came out on time, did the work for a reasonable price, and asked my opinion on an aesthetic option before completing the work. Sean told us that he comes out at any time, day or night, for emergencies and does not charge more than his normal rate. I would definitely use him again. I highly recommend him.

It went perfect. He was on time, very professional and very polite! Very reasonable prices too.

Great Job, Fast Response, Reasonable Price

Sean was polite, knowledgeable, clean and efficient. I was extremely satisfied with the installation. We also spoke of future needs for our home using his services.

Sean was super knowledgeable and helpful. He completed the job quickly and we will definitely be hiring him again.

Excellent! Sean is very professional and knows his trade very well.

Excellent job. Work done in one day. No interruptions. Started work on day stated. Shopped price and Thompson’s was the best price with more included in the price than others

Everything from booking our service to the completion of the job with Thompson Plumbing Service was a breeze. Shawn came out the very next day and got the job done quickly. He was very professional and reasonably priced. I would easily hire him again for future services!

Job completed quick and efficiently. Excellent service and communication.

I was very happy with the job done at my residence, as well as the speedy arrival, the prompt repair, the vast amounts of knowledge about the job and the communication from start to finish. ???

It was very good. He was very nice, dependable, clean and reasonably priced. I would definitely recommend them.