My project involved turning a 6x9ft master bathroom with single vanity, toilet, and prefab tub/shower into an expanded bathroom large enough to fit a double vanity and allow two adults (and a child) to be in the room at the same time. We accomplished this by moving a plumbing wall 2 feet into an adjoining walk-in closet. The major work involved moving an attic access panel, moving the plumbing for sinks and toilets, moving the toilet, building a new stud wall, increasing the number of electrical outlets from two to six, installing two built-in medicine cabinets, adding in heated towel bars, making a completely tiled walk-in shower with two shower heads, adding shower niches, adding glass shower doors, and adding an arch above the shower opening. Small bathroom, big job. My initial contact was with Curt, who handles the estimate and subsequent payments. The estimate and initial contract was straightforward, comprehensive, and easy to understand. I liked that he gave me options for doing some of the work myself. The estimate included estimated cost of materials. All the subcontractors are licensed. All the work is guaranteed. Janean took over after the contract was signed. She is the coordinator for all the projects that they do, and she does an excellent job! She is also an interior designer/decorator, who's services are kind of bundled into the estimate. So, the way it works is that she meets clients out at several of her local suppliers' showrooms. She helps pick out all the fixtures, tile, cabinets. Then she has the items delivered and stored at her suppliers' local warehouses, to be retrieved whenever they are needed on the job site. One oddity to be aware of is that Janean cannot give specific quotes for most of the products that clients choose or ask about. There are list prices but each of her suppliers gives her different discounts that are not determined until the product is ordered. It was very hard to compare the cost of different options. The suppliers themselves would only give list prices to us. Janean would give us a total bundled estimate for materials, broken down by type of item. If the cost ended up being higher, she would eat the cost, which was generous. Any changes or questions required a new estimate, which became very cumbersome. In the end, I still did the ordering through her because her suppliers and contractors would warranty all the work and supplies ordered through her. In the end, her prices were right about the cost of what I could have found on my own, so it was worth it for the added peace of mind. Janean's strength is her skill in coordinating the many different suppliers, subcontractors, and schedules. She is quite the maestro of project management! Contractors stayed on schedule, products arrived on time, we were kept updated at appropriate intervals. There was always a lot going on, and people who had to work together always arrived together. Work that needed to precede other work, got done in the correct order. The subcontractors that came were all very respectful and tidy. They all were open to explaining what and why they were doing things. They would discuss options with me, and they gave me their advice when I asked. Prior to and during the project, I tried to learn as much as I could about local building codes and construction methods. Not once did I feel that the carpenters, plumbers, HVAC tech, shower door installers and electricians were cutting corners or doing anything less than the best that they could be doing. They let me be nosy. And I am confident that all the work behind the drywall, ceiling and flooring are all built to last. The only part of the job that I felt was merely adequate was the tiling. The work was slow and not as good as I have experienced on past projects. I have tiled a bathroom in the past myself, so I understand that certain things cannot be started with only an hour left in the workday--such as waiting for thinset and grout to dry. However, the couple that did the tiling would work for about 2 hours before and 2 hours after lunch, except when they were absolutely under the gun. The 2-3 week tiling portion took 5 weeks. They used a flexible board behind the tile which resulted in a curve/dip in the wall. If you hold a straight edge to the wall, there is a 1/2 inch deep dip along a 2 ft wide wall. The subway tile are all slightly tilted in different angles instead of being in one plane. The grout lines are a little bumpy. And, the piece of tile that covers the thresh hold doesn't extend underneath the wall tile, so he had to use caulk to fill in the gap. Just like a roof should extend over a home's wall, all tile should cover the top of any tile beneath it to let water flow off. Most of the issues are cosmetic, but I do have to be more vigilant for when the caulk fails or else water will get under the tile. He did do a good job on sloping the shower pan, as water does not pool anywhere on the floor. He also did well on tiling the arch above the shower doors. But I think they have other tilers, so next time I would ask for a different one. All in all, my wife and I are delighted with the renovation. We enjoyed working with Curt and Janean and their very friendly crew. I also liked working with their suppliers, who in some cases went out of their way to make something right. I attached two before-pictures and four after-pics. The after-renovation pictures are pretty stunning!