TKO Heating & Air Austin

Great experience. Just a check up before the season gets into gear here.

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The owner was very nice. He was prompt and did a good job with correcting the mistaake We needed a report with the details to give the buyer that we were selling too. The report was really poor and we had to have to redone.

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It went well.

What a fantastic experience!! I scheduled an appointment to have my system assessed for a mildewy smell with TKO after I had received poor service from another provider.  They scheduled me for the first available appointment, approximately 3 business days later. The next day, I discovered that my outdoor unit fan was not working. TKO originally thought that they wouldn't be able to come out until the next afternoon, but then did some digging to see exactly where their technicians were in the field, and figured out one crew was just around the corner. They fit me in, and were able to fix the problem in 10 minutes flat with the best attitude (it was already close to 5 on a hot day). They didn't even charge me! <br /> On the day of my scheduled appointment, they arrived on time, and immediately diagnosed my mildewy smell. They had an easy solution to the problem. and provided education about way for me to easily do some preventative maintenance. They also recognized that my system had not been properly serviced by the previous company (which I was aware of) and offered to re-service it for me, which then qualified me for a discount for the service call for fixing the mildew issue. <br /> All three technicians I worked for were very professional, very friendly, and provided useful information. They were careful about keeping the house clean. They did not try to upsell me on anything I didn't need, and even provided me some money-saving tips. I would be happy to work with this company as long as I live in Austin. <br />

Josh and Ryan came out for a system clean and tuning. They did quick but thorough work and provided explanations and an overview of the work and preventative maintenance.

It went very well - we were very pleased with his inspection and suggestions. <br />

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I liked that he seems to know his business. He was also open to suggestions and was honest about recomputing our cost on doing additional work.

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great. <br />

Trey seemed very knowledgeable.  We wound up having to put in a different unit than originally planned due to some space constraints that were not anticipated, but it worked out very well.  Those working for Trey were very clean and professional.  They were very busy when we contacted them, so they would say that they would be coming back at 9 the next morning and actually show up sometimes at 11:00, but other than that, I have no complaints at all.  <br /> <br />

These guys were both very respectful and showed me that one connection had not been secured with glue or sealer. When the drain got clogged, the drip pan filled and had no place to go, so thw water found it's way out the loose fitting and below the unit onto the floor. This is an older home and so not much room to work, but these guy did the job and didn't try to tell me I need more than I did, or over charge me, like another Round Rock Repair & installer. I will be sure to call them in the future. They are now on my favorites list. <br />

Fantastic service -- super polite, detail-oriented, friendly great price. Would hire again in a heartbeat! <br />

Trey was very professional and courteous. He is very conscientious and diligent in his overall diagnosis and repair of the problem. <br /> I would not hesitate to use TKO again and will recommend him to friends. <br />

Another company did a complimentary system check on our 13 year old furnace which had periodic maintenence through the years and no issues. The tech said the control board was faulty and the repair quote was over $600. When he left, the furnace would not heat. We decided to replace the board ourselves for $200, but that did not fix our problem. I decided to try a different repair company and found TKO through Angie's List. A very friendly representative set an appointment and Trey came out for diagnosis. He found that the gas valve was faulty but had to order the part since the Lennox supply location did not stock it. When the part came in, Trey returned and installed it and the system seems to be working well again.  Trey was friendly, knowledgeable and respectiful of our home. <br />

Initial repair estimate was fairly low. After the initial transformer replacement, many other issues had come to light. Although Trey did believe he could repair instead of replace the unit in the beginning and after all the other problems that came up. He spent the time to explain all my options in repair and replacement of the units and he went over pricing of both repairs and replacements very clearly. Trey actually felt so bad for estimating that the unit could be repaired for such a cheap price instead of just full replacement. He offered to fix many of the problems at cost and immediately just so I was not out of heat or a/c any longer than possible. My units are working very well and I have not had any issues since. Trey definitely is one of the more truthful, wholesome, and honest hvac men that I have had the pleasure of dealing with. I cannot stress how pleased I am with the results of the professional job performed! I will never waste my time with the larger (more expensive) company's out there that actually came and sabotaged my hard start by cutting the resistor off to "be able to test it". Stick with TKO. Great company all around. By the way, His Mom was very nice and professional every time I spoke with her to set appointments also. <br />

Great experience. Nice guy, explained everything, didn't try to upsell me or talk me into replacing my old system. <br />

At first he tried some basic servicing and smaller level repair to the outdoor condensor, but eventually had to replace the 17 year old unit.  He was very professional and knowledgeable, as well as friendly. <br />

The team at TKO were professional and provided a free onsite estimate. <br /> The problem was identified as a supply air plenum that was not properly sized by the builder. The workers installed the plenum three days after the estimate was approved.  The job was done correctly but there was an extension plenum that was not identified during the initial estimate and replacement work. <br /> After the first plenum was installed, the problem was not fixed. TKO investigated and identified the extra area that also required an air supply plenum. <br /> TKO acknowledged their mistake in missing the plenum and installed the second section for only the cost of parts. I appreciated their honesty and integrity to see the job through to completion. Since the installation, the house A/C haws been excellent and each room registers the proper temperature. <br /> I will definitely call TKO the next time I need A/C work done in my home. <br />

Trey and his team were outstanding and made my investment in an Angie's List membership completely worth it.  Communication was great, they correctly diagnosed the issues i was having, and fixed it even thought it was way past standard working hours.  They also answered every question I had and provided me a great education on the inner workings of A/C systems. <br /> I would not hesitate to recommend TKO to anyone due to their fast, professional, and moderately-priced service.  I always assumed any time I'd have a problem with my A/C it would cost an arm and a leg and turn into a huge hassle however this wasn't the case.   <br /> A+ and keep up the good work!

They were professional adn showed up on time and woudl highly recomend them.