TNT Outdoor Services LLC

In April of 2021 TNT took a deposit of $23,000 to install aluminum floating steps and landings on the Lake Michigan bluff at my home. They promised a 5 week turn-around and plans on how the steps would look. I had repeated calls with Taylor Umstead, owner of TNT. He kept giving excuses of supply chain issues, then it was labor issues, then it was another delay after another. In October he finally showed up with some steps which were not what was agreed to and later stated he was putting them in as "temporary". I said I wanted what we contracted for and his guys left and never returned. I spoke to Taylor and told him it was ridiculous and that I wanted my money back so I could contract with someone who could actually do the work. He said he wouldn't give me back my money. I told him the contract was canceled and demanded a full refund and if he didn't refund the money, I would have my attorney contact him. He stated he would drag this out for a year or more and there wasn't anything I could do about it. He blocked my phone number and refused my calls at his office. I also sent him emails and gave him 90 days to provide the refund as per the written agreement. He did not respond. I had my attorney send him a letter demanding payment in 10 days. He did not respond. I am left with little choice but to pursue this in court. I will be notifying my attorney to move forward with a lawsuit. He also did other bluff work for me. He damaged the lower toe wall on the bluff and has refused to come back and fix it. He states his work has a 10 year guaranty but he doesn't seem to want to honor it. I will ask my attorney how to address his lack of breach of warranty.

Very over price. $9,000 for a pump and didn't replace the pump.$3,000 for the 30 small plants and died. Tore money and didn't pay it back. I don't recommend this company.

Poorly; they quoted a price; said it was completed when it had not been commenced, then quoted a higher price; completed the work but within a year it needs to be redone and the washout issue was not addressed.

Terrible very unprofessional, the did a terriable job, if fact we have been redoing there mistakes and costing us more money!

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It wasn't good. They were repairing a wall and he dug it out, but when he put it back up it was the used blocks that he was putting back up and he didn't pay any attention to how he was doing it. He had a couple of his kids helping and he put them, one had cement from the previous original job and he put that facing up instead of using the blocks that were on top as the top. And some of them were broken and he just put them back in and there wasn't enough and he couldn't find anything to use additionally to fill in for the ones that were missing and I'm not sure if it was quite as straight as it should be but it's in place well enough to be effective.

The equipment brought to the site was too large to work properly.  The crew was not proficient at the task.  The time spent was less than one hour, but was charged for a full hour and fees to dispose of the lawn waste.  Will not use this company for any lawn care.

Had to call back after not coming when originally estimated would be there. Planted wrong plants and called back. Minor finishing work stated would be done and called back.

Couldn't ask for more.

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He's extremely courteous, respectful. enthusiastic. He consistently goes above and beyond to please customers; he even did some research on ideas that we liked to make sure we were comfortable with his services. Showed extreme integrity and professionalism. When they came out, He was responsible and even went above and beyond to deliver on time and exceed expectations. He always does what he said and also says what he does. I cannot say enough good things about his company!