TRUE CARE TILE COMPANY

Friendly, Attentive to details, Fair pricing, Beautiful work. Highly recommend

The work is beautiful! They showed up when they said they would. I couldn't be happier unless it was free!

Great job! Love the work. Took extra care to make sure everything was clean and put back together.

Jorge and his wife are amazing! Very thorough, conscience, appreciative and kind. Would definitely use their services again and recommend them to friends and family.

Jorge showed up as expected. His crew did demo and installation. Great value.

I'd love to write out all of the atrocities I experienced using Jorge and his True Care crew, but I honestly don't have the time. It would take hours. Bottom line up front, I'm not sure how anyone has had a good experience with him. As stated in several other poor reviews, Jorge has an anger issue. Ask any questions and he gets physically unnerved, starts breathing heavily and will do anything to get off the phone with you. They damaged my walls and trim, several tiles need to be replaced because they are not level and all of the grout has busted out, he left ALL of the trash from removal in my garage, he never showed up on time, non of his workers spoke a single word of English, and the list goes on. I attempted to get him to warranty the tiles that aren't flush so he sent 2 people that didn't speak any English whatsoever and of course, got very upset with me. Oh, and yes, he will tell you to go to the store for him often!

They were very responsive, really fast and did quality work. I would definitely hire them again.

Jorge and his team were efficient and friendly. They cleaned up after the job was completed and I am highly satisfied with their work!

They were professional and courteous. The crew took their time to make sure everything was perfect. I could not be happier. I will be using them again for my next project soon

Jorge did a terrific job on our master bath project! He came in after another contractor had taken 8 weeks and the project was barely half complete! He fixed a mess the other guy left behind! Jorge he did everything that he said would do at the time he said he would do it. You CAN NOT go wrong hiring this crew. They did an outstanding job for us and our friend who recommended them to us! If you don’t get an estimate from Jorge, your doing yourself an injustice, they are very very good!

Everything went great! Jorge is very responsive and he and his team did an excellent job on laying tile in bathroom and laundry room.

Jorge Sandoval and his team are the best!! He made the whole process of retiling our bathroom shower painless and easy. I'm so grateful for his expert, speedy, and diligent work. And the results are spectacular! If you are thinking about retiling your bathroom, Jorge is hands-down the right person for the job. 10/10!

They did a great job and a fair price!

Jorge and his team are the best. He is a perfectionist, his work area is clean and neat, his hand work is exceptional. I am very happy with his work and will definitely call him and use anyone he recommends. I have found the person for all my tile work. Thank you Jorge and your team for the great job. He comes highly recommended by me Fredrick.

This is the second time I have hired Jorge for a job and I’ve been very happy both times. His attention to detail and craftsmanship are impressive and he is always very helpful and professional. I would absolutely recommend Jorge!

Wonderful! I cannot say enough good things about the crew that installed the two bathroom showers. I am thrilled with the outcome. Plan to use them again in the kitchen in the third bathroom.

Jorge is awesome! He did a great job on the flooring in my my master bathroom and is working on my flooring in my master bedroom and everything looks great. Jorge and his team are always on time and fast and very flexible with timing and easy to work with and they make sure things are done right. He still has a bunch of projects around my house to do for the full remodel but I’m very pleased with the work he’s done for me and really excited to see the total transformation when it’s finished.

Jorge Sandoval from True Care Tile did our flooring project. He began doing our floors and was doing well at the time. Then later got pretty upset because I got on to him about his attendance and what he promised. He knew I had to request time off from work for him to finish the project. He told my husband that we may need more quarter round and that he needed to buy 12 tubes of caulk. My husband knew we had plenty of quarter round and my husband bought 12 tubes of caulk like the requested. We also ahead of time bought all the supplies for finishing our tile floor along with plenty of quarter round and went by what Home Depot quoted us. So we knew what we would have left over to return. We knew we would have 5 bags of mortar left and more than one tube of caulk left. We believe he took one bag of mortar and the remaining tubes of caulk for his personal use. We did not authorize him to take our stuff for his use. When working on our floor we had a small cabinet which was several feet in the air on our wall; he had decided without our permission to take the cabinet down from the wall. We told him upfront we did not want the cabinet taken down due to we paid over $3000 for these cabinets in our laundry room to be placed. So he took the small cabinet down and put it in the garage. Jorge refused to put the cabinet back on the wall. Jorge left our house in a hurry, with our tile project complete. When my husband and I tried to put the cabinet on the wall we noticed he had damaged the back of our cabinet and the top of counter that was on the cabinet. The cabinet wouldn't go back to the same place it was on. Jorge even hid the fact that he tried to fix the cabinet and put 8 symmetric holes with the nails he put on the top of my cabinet to hide the mistake he made. I have texted him to do the right thing and fix this and I have not heard back from him. I have contacted Home Depot to give me an estimate on how much it would cost to replace the cabinet and get it back on the wall. The quote was $728.32. I did not expect Jorge to not only steal our materials that we bought, but to not tell us what he had damaged and try to get away with it. I am very disappointed about this whole situation that I may never use Angi's List again to find someone for handyman work. We paid Jorge what we owed him so it hurts to have this happen. Now I have to find a way to get the additional $728.32 to fix the damage that he caused. In all, he didn't do the best of job but I was just glad it was done. I just wish he would step up and pay for the damage he caused.

The work was beautiful and Jorge and his team went above and beyond to complete the work so as not to inconvenience me. Also did extras that was not his responsibility.

Jorge with True Care was absolutely amazing with my bathrooms. His bid was priced affordably and his work speaks for itself! He values appointments and quality above everything else. You will not be disappointed gauranteed!

Mr. Sandoval did an excellent job. He has done remodeling in our kitchen and bathroom in two homes for us in the past eight years. We even trust him to work in our home while we are not there. He does excellent quality work.

These guys are AWESOME! 1st my bathroom subfloor and beams were soaked total disaster. We decided to redo everything tile on shower, walls and floor. New shower new tub. They fixed the floor, reinstated, new beams. Put in new flooring orange waterproofing. Very professional. These guys gave me a fair price showed up early never late and worked like machines all day. They pointed out everything and never tried to take advantage of the situation or price. I'm going to use them for a ton more jobs. If you want expertise and reliability then hire these guys. They were done in 5 days as well and it was a huge mess to fix. 5 stars isn't enough for this crew do not hesitate to work with them.

Great customer service, great communication and the shower looks beautiful! Highly recommend them.

I hired S & S Tile Installers from Angie’s list in November of last year. They had almost all 5 star ratings (more than 60 as I recall) and a few 1 star ratings so I felt comfortable with my decision. We met with Jorge, the owner, to get an estimate for installation of a tile shower stall, and a tile floor in our bathroom. The shower stall is approximately 3.5’ by 5’, and the bathroom floor is approximately 54sq.ft. At the time of this estimate the shower area walls were stripped to the studs and the bathroom floor was stripped to the subfloor. The toilet and vanity had been removed. We discussed and agreed to the following items which needed to be accomplished: Replace the subfloor around the toilet that had been rotted from water leaks around the flange. (Jorge stated he would charge an additional $200 to replace the section of subfloor. I agreed to pay for this.) Repair/replace two holes in the shower subfloor, one around the shower drain and one where the plumbers removed a drain vent. Secure bathroom subfloor with appropriate screw fasteners. Install Schluter decoupling membrane on bathroom floor in preparation for tiling. Install green board around shower walls including additional studs as necessary. Install Schluter Shower System, which Jorge stated he would provide, to waterproof the shower walls, niche, floor, curb and bench in preparation for tile. Install tile bench on the back wall from the corner to inside the curb. Prepare shower pan threshold, and walls for sliding glass doors. Install tile on shower walls, floor, niche, curb and bench. Install tile on bathroom floor. We were to provide materials for items 3, 4, and 5, as well as all tile and grout for the project. Jorge required $800 up front to purchase materials, $700 on the day he commenced work and the remainder on the day of completion. We provided him the funds according to his schedule. They showed up for work several hours late because they had to procure materials for the job. When they left work that afternoon I checked on their progress. (See the attached a photo.) Rather than replace the rotted section of OSB subfloor they applied a coating of adhesive to the surface of the existing subfloor and chipped/cut off the rotted portion around the drain. This did not correct the large gap in the subfloor around the toilet drain. The next day they showed up several hours late again. I spoke to Jorge about my dissatisfaction with how he failed to install a new subfloor around the toilet drain. I reminded him that we agreed that he would replace that section of subfloor. He responded that he did replace it but one of his employees cut the hole too big. He added that there is nothing wrong with what they did, and the toilet flange would be attached to the tile anyway. (This is not true. A toilet flange should be secured to the subfloor.) During this interaction he became agitated and angry. He proceeded to screw a small piece of scrap wood to the exposed floor joist to partially fill the void in the subfloor. I told him that was not satisfactory and reminded him that we agreed to pay him $200 extra to replace the subfloor. Jorge continued to act quite agitated and started slamming tools around. He said if I didn’t like his work he would leave and I could find someone else to finish it. He already had $1500 of our money and would not refund it. I left the bathroom and went outside to try to decide what to do. If I fired him, I was out $1500. If I kept him, he may not do an acceptable job. His largely good record on Angie’s List contributed to my decision. I thought maybe he was having a bad day. I returned and asked him to come outside to discuss this matter. He was still agitated when we went out on the porch to talk about this. After much back and forth conversation I asked him if he would replace the subfloor if I gave him another $200. He finally seemed to calm down and said he would fix it as I requested. He returned to work. Although this solution cost me more money, I thought it would be worth it if it would get Jorge to settle down and do a good job. As it turns out, it was a mistake to allow him to continue working. Later that day Jorge said he replaced the subfloor as I asked. I checked the floor and it appeared they may have replaced it but I couldn’t tell for sure because they put some white paint or other coating on the repair. Jorge has a short fuse, and is very hostile to any criticism, so I decided to not pursue it any further. They finished their work on November 27. Before he started the job, I told Jorge that the shower bench was to end on the inside edge of the shower threshold so that sliding glass doors could be installed. Instead, he built it almost halfway over the curb. He assured us that the sliding doors would still fit. We hired a glass company to measure and install the sliding glass doors we ordered but they were unable to install them due to the bench taking up the space where the door would slide. We could not change the glass doors because they were already delivered and manufactured to our specifications. We decided to see if the bench could be replaced to have the glass doors fit as we had originally intended. When we began to remove tile from the bench we realized that Jorge’s work was so shoddy that the shower was destined to fail. We also found that the 6” diameter hole in the shower subfloor which opened to the crawlspace had not been repaired. The bench and the shower curb were constructed from 2X4 and cement board, not a Schluter system bench. As we continued to remove tile we noticed a lack of proper waterproofing on the walls of the shower. They did not use the Schluter Shower System we had stipulated before the job began. Instead, they painted the greenboard with what looks like RedGard a much less expensive alternative to the Schluter system. However, they did not apply the RedGard waterproofing membrane according to manufacturer’s instructions. ([*** Link removed ***] As you can see from the photos below, they used greenboard rather than cement board with the RedGard; they failed to waterproof the many deep screw holes in the greenboard; they failed to properly tape and seal all seams and inside corners with fiberglass mesh tape; they applied such a light coat of RedGard that the green color of the wallboard showed through in many areas. The niche was built without any waterproofing at all. The sides of the niche are just thinset adhesive and cement board under the tile. The back was glued to the outside plywood sheathing. Judging by the large gaps of thinset tile adhesive from the teardown, it appears that they only back buttered thinset to part of the back of the 12” X 24” tiles. They did not spread thinset directly on the walls. As a result, each tile had insufficient adhesive holding them in place, especially around the tile edges. (see photos below) We have also noticed that a floor tile in the middle of the bathroom is loose and moves up and down with an audible pop when weight is applied. The grout is also cracked around it. The floor, in spite of minimal use, is failing and needs to be taken up and replaced. This past week I hired an expert tile craftsman to inspect the work done by S & S Tile Installers and estimate the cost of repair. He confirmed that the previous tile installation was so poorly done that it all needs to be replaced. He was incredulous that someone who claims to be a tile installer would do such shoddy workmanship. Both the shower and the floor must be totally removed, and new Schluter Shower system and tile put in its place. Everything that S & S Tile Installers did in our bathroom must be removed and replaced. Link for photos: [*** Link removed ***]

Did an amazing job installing tile. Affordable, professional and polite. Would definitely hire again..