Two Men And A Spa Dolly

I just had a three man crew move my hut tub today. They showed up on time, loaded everything including the cover, stairs and cover lift, and within minutes they were moving to the new house. They were very professional and friendly, and set up the hot tub exactly how I wanted it. The whole process was less than an hour, not including drive time. The pricing was exactly as quoted. I would highly recommend Two Men and a Spa Dolly.

Robert professional and informative. The removal crew came on time and were quick and knowledgeable. I would recommend them.

It was great. They were dependable and knowledgeable. They answered all my questions.

They did a great job. They really knew what they were doing.

WARNING! DO NOT USE THIS COMPANY! LIES, OVERCHARGES, DON'T SHOW UP WHEN THEY SAY THEY WILL. They will tell you one thing and then try to charge you more! Here's what happened to me: I hired them to close my pool in November 2018. They were booked so we had to schedule it out a bit, which was ok with me. They quoted me $295 via text message through HomeAdvisor. Then we got an unexpected early freeze here in Missouri, which made the situation a bit more urgent. I looked out at the pool system and it was frozen and I had some cracked PVC pipes near the pump. I contacted them and told them it was frozen and asked them if they could still close a pool when it was in that condition or do we have to wait. They told me they should still come out and look at it. I thought that was good customer service...little did I know that it was actually going to cost me extra! I had talked to them about also putting a new part on my hot tub and they said they would do it when they came out for the pool, and that it would only be the cost of the part, which he estimated over the phone to be $25-$30 dollars. I said great and was really happy about it. They didn't come out to look at my pool when they said they were coming. I had to contact them to verify if they were coming or not...they had me waiting around all day! They claimed they were too busy and had to reschedule. They rescheduled for another day in the afternoon. I called them in the morning to verify that they were coming that afternoon as planned because I had to go to work and couldn't wait around all day again. They showed up at my house about 1 hour later...about 5 hours early. Of course I was gone. They looked at the pool for a few minutes, determined exactly what I had already told them, that the pool was frozen and there were some cracks in the PVC pipes. They determined they could not close it because it was frozen. They also found they had brought the wrong part for the hot tub, so the trip was for nothing. Then they CHARGED ME $95 for the trip!! They claim it was a "service call" for the hot tub. But they had already planned to fix that for just the cost of the part. They claimed that because they had to come out again they charged me...and because I live far away from them (although they claim they service my area!) I paid the $95 on credit card (although shouldn't have). Then they had to come back when it thawed out to fix and close the pool. The weather warmed up and we scheduled them to come out on Friday. The guy showed up and everything was good...he did what needed to be done to close the pool, leaving the repairs for another time. He capped off the cracked pipes so we could get the lines blown and the pool covered. He was great by the way. BUT then they charged me $315 for the pool closing instead of $295! When I asked about the charge they claimed that the $295 quoted was just a base price, and because I live "far away" they charged more. Do they service my area or not? I hired them at a set price, then they overcharged me! They charged my credit card automatically by the way...don't give them a card number!! When I complained they started lying! They claimed that they told me the charge was going to be $315, but they never did. They claimed that actually had "audio recordings" of our conversation, and I told them to send them to me. WARNING: When a company has to start lying...and claiming they have "audio recordings" to justify their over charging you, RUN AWAY! They still hadn't fixed my hot tub, for which I have already paid $95. I asked them about that and they said they were going to charge me another $75 for coming back out again, plus approx $50 for the part! That would equal approx $220 for a job they told me was going to be under $40. I cancelled the hot tub part and requested a refund for the over charge for the pool. They refused. RUN AWAY. USE ANYONE ELSE.

He was on time. Explained what he was going to do and how long it would take. He drained, cleaned, refilled and water treated my hot tub. It is now ready for use. I am very satisfied. He offered best recommendation on water maintenance for the future.

Very well. Very knowledgeable and patient with us being novices.

Excellent, very nice, on time effective.

unknown

Neal was a very courteous professional person. On his first visit quickly diagnosed the problem based on the information I provided him but also did a thorough check on everything else. He gave me an estimate on how much my new part would cost timeline it would take to get there charge for labor. He was very upfront and there was not any hidden fees. My part got in early and he called to set up a time. He was there on schedule, fixed me quickly and the cost was spot on the estimate. I will use again when my spa requires maintenance and repairs. <br />

unknown

We purchased our spa from a local company and have had it for nearly 6 years. Back in 2010, we had a leak in the plumbing near the heater and contacted the and quot;sellingand quot; company about repairs and got nothing but a runaround. After some brief internet research, we found Two Men and a Spa Dolly. We called and they were out the next day to inspect and did the repairs within a week after that (had to order parts). When we had another leak this past summer (201) we contacted them again. They were out the next day and made the repairs on the spot. Extremely easy to deal with, professional and quality service. They took the time, on both occasions, to explain to us what the problem was, why it occurred and what they were doing to fix the problem. Their prices are very reasonable. When we had the first problem with the spa, we got a quote from the and quot;selling dealerand quot; over the phone. The cost to actually repair the problem by Two Men and a Spa Dolly was less than half of the selling dealer's quote. If we have any future need for repairs or service on our spa, we will most certainly call Two Men and a Spa Dolly. I would recommend them to anyone in need of spa repair or service. <br />