Ulster Appliance Repair

Darius A Smith disassembled the unit, ordered parts, took $350 from me and never returned. He is a scam artist with dozens of customers he has robbed. I have a court judgement against him but don't expect to collect. Avoid him like the plague!

Darius was full of nothing but excuses. In order to repair my washing machine, my gas dryer had to come down out of my small laundry closet (it is a stacked unit). After multiple reschedules (all which were done last minute, during the planned arrival window) he did repair the washing machine, but he did not put the dryer back into the closet properly. I had a gas leak AND the dryer was venting into the house. When I called back to schedule another visit (because of the 60 day warranty on parts and labor) we had more reschedules. He called to say he was on his way, then texted me 5 minutes later to say "the boss said I can't work with the gas line, a licensed plumber has to"... but he is the owner of the company?? He apparently never should have touched it to begin with, and a licensed plumber should have been involved. I am now out over $1000 to clean up the mess that Darius made, when he should have told me he couldn't be responsible for taking the dryer down / putting it back up in the first place.

DO NOT hire this company. I hired Darius from Ulster Appliance Repair in August to fix a broken water line in my fridge. They seemed great to deal with at first but that was a charade. i should have listened to the other reviews. When it came time to pay for the service, i was offered a 3 year warranty on my appliances rather than paying for that service call/repair. I paid over $900 for a 3 year warranty and that is when Darius stopped answering me. I needed repairs to my washing machine and dryer. For months Darius has either ignored my calls or scheduled appointments and not shown up. One time he was "too busy" the next time the car broke down etc. Then the part was on back-order, then the part was delivered but was defective. I heard all the excuses! This company are downright crooks. They took my money and are reusing to issue a refund or provide service. Angie's List- you should not recommend a company like this!

This is not a reputable company. I paid for a service call and part upfront. They failed to show up for installation appointment. I ordered the part (evaporator fan) and installed myself for a fraction of the cost he was going to charge for the part an labor. The owner said he would refund my money minus the service call. That was months ago. Will not answer emails or voice mails. Just Google Ulster Appliance Repair. It will lead you to some trending terrible reviews; Google the owners name + appliance repair... Steer clear of this scam.

It was very good. They were on time. They went above and beyond. They were able to help me with my problem right away.

It was excellent. They got right back to me and came in the same day. They ordered the part and came back to do the work. They were knowledgeable. They were courteous and prompt. They were here when they said they will going to be here. There was nothing I can complain about.