Ultimate Choice Restoration

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Very professional staff. Brendan is a man of his word and his staff are hard working folks. They went above and beyond and left the area spotless.

Work was quick

Thank you all for the excellent service. I was hesitant going into this but you all relieved my stress. I appreciate your promptness and honesty as well as working with my after hours schedule. I’m not sure if other consumers can reply to me on HomeAdvisor but if you Can I am more then willing to speak to you about my experience with this company.

Our recommendation is AVOID DOING BUSINESS with this company!! And, if you do, DO NOT PAY any money until the work is completed and verified to your satisfaction! We live in Massachusetts and have currently paid in excess of $2500 for materials and installation work that has not been completed in our Henderson, NV condo. Shame on us for being so trusting. Folks, research and evaluate this company on your own. If you decide to do business with this company, protect yourself. There are several workers on the staff that do quality work that we found to be wonderful individuals who need jobs. You would want Sammie, Geronimo, Sergio and his son to work on your project. JUST DO NOT PAY FOR ANYTHING UP FRONT! Problem is you do not want to do business with Mr. Steve Feris, Principal in the company. And, as good as he has been, we can no longer rely on the Project Manager, Brendan T. who has not responded to us presumably at Mr. Feris' direction As a result, we have decided to terminate the business relationship because we no longer have confidence in the company's ability to complete our project. And, we do not respect the management team. We have been asking for copies of the actual material orders [considered special order items] for weeks. On September 23rd via text and email we again asked for (a) copies of the special orders; and, (b) confirmation that installation could be completed by 10.25.17. Since then all communication from the management team to us has stopped. Gut tells us Ultimate Choice Restoration's business is declining. Probably can not produce copies of the special order item orders because they were probably not ordered. Ordered items include Kohler Choreography walk-in shower panels and shower pan; new shower fixtures; glass for the walk-in shower and a new patio door. We were told the walk-in shower panels were ordered last August and would be in on 10.14.17; and, the patio door was ordered. If materials had been ordered, it is a reasonable expectation that copies of the orders would be readily available and there would be no problem sending them to us. Things were fine up until September 6th, 2017 when we left Nevada. Communications were OK with Brendan T.; and, work was getting done but we constantly had to ask about the project. Project planning was definitely not perfect. Since then all communications with Brendan T. went dark as did communications with Steve Feris, Principal of the company. We firmly believe the special order items needed to complete our project were not ordered and they used our money for payroll or some other expenses. Mr. Feris will make an excuse the Brendan T. had a health issue. True but why have we not heard from him since he was confirmed to be back at work on 9.25.17. From a Better Business Bureau posting to a customer complaint the company response was "Any issue that the ************'s had could have been resolved with communication." Well fol

Our overall experience with Ultimate Choice Restoration. From the beginning Ultimate Choice Restoration never showed any consideration for our children safety. They left sharp pieces of wood exposed and a pile of wood with what appeared to be mold on it with absolutely nothing to keep our children from it while they took off. And if the wood was supposed to be disposed of, WHY WERE THEY DRYING IT?! Maybe resell!! Their cabinet braces are ridiculous!! They left out exposed electric sockets and carpet nails!! They left our cabinet with water still in it, for over 2 weeks!! We had to dry it ourselves!!

Worker was very nice told us what he was doing. Wall looked better then brand new.