ULTIMATE IN-HOME THEATER INC

"As I had never experienced a negative review in the 9 years I have been in business, I felt a response was in on order for this negative review. I was running late from another job and had previously told the customer I would try to be there at the scheduled time but had other appts which may run over. The customer ask me to get everything working again on his fathers home stereo/home theater receiver since they had had a remodel and the re-modeler had disconnected everything. I toned out all four ceiling speakers, center speaker and two outside 2nd zone speakers and assured they were all connected correctly. I ensured the subwoofer was connected properly and working and that the other components were connected also. There was a Brighthouse cable box, a dvd/cd player and a camera dvr for the outside cameras. The receiver did not have a pass-thru hdmi pass-thru system like the newer receivers have (I had suggested the customer upgrade the receiver prior to me doing the work) but he decided to continue to use this one. When I arrived, the DVD was not providing a picture (no video), but the CD (the sound side of the unit) was working. The camera DVR was connected into the video port of the TV providing less than HDMI quality and not allowing the DVD to operate nor show a DVD picture (because it was not connected). I connected the camera DVR to the HDMI port on the tv and connected the DVD to the video port of the tv as it should be. Now the DVR was showing the camera video in HD quality, although the video was a little smaller picture, and the DVD now showed video, which, before I arrived, was not working at all. I was having issues with the radio tuner picking up anything but local FM channels and needed some info on resetting the tuner. The customer had installed an outside antenna which did not seem to be picking up much of anything and the only thing working on the tuner was the preset stations, none of which were picking up broadcast. I later asked the customer to provide me with the manual for the unit so I could later reset it. When you work with a customers older equipment, you expect and experience issues unforseen...equipment not working correctly or outdated technology...I could not assess which this was at the time. The customer had asked me to cleanup the wiring mess behind the unit, not “clean” up the dirt and dust on the back of the equipment. It wasn't that bad but it also wasn't something I quoted him I would do. I did bundle some of the wiring and pushed some of the unused cabling out of the way. When I finished, the DVD, TV, cable, camera DVR and radio (one or two stations) and the outside speakers were now working. I showed his father how to make everything work with the remotes. I was asked what he owed me, paid me and I left, letting him know that I was available should he need help. A couple of days later, and after receiving the receiver manual by email, the customer called me (not the father) to tell me nothing was working, and later emailed me telling me he had ordered a new receiver to replace the old one, which meant I would need to disconnect and reconnect everything. We set up the new appt for the following Saturday morning at 9:00. Saturday came...I called the customer at 8 but got a “all circuits are busy” message so I emailed him immediately telling him I would be there around 10 instead of 9. I later found out, that although he had been emailing me, it was not on a smartphone. I was enroute to the customers home and shortly after 10 he called me asking me if I was coming. I told him I was 15 minutes away. He called me back after 5 minutes and told me to forget it. I later texted him letting him know that I had intended on reinstalling the new receiver at no charge and I was sorry for any miscommunications in the matter."