United Sewer and Drain Services

Great service. Timely and knowledgeable

Excellent professional Great team

He was very professional Solved the problems in no time Also he recommended solutions to prevent future problems

United Sewer and Drain services called me right away after setting up my profile. They were extremely polite,professional, and answered all my questions. I also received an appointment the next day. Stan came to clean out our septic tank, he was wonderful. He was professional,knowledgeable, and didn't give up on finding our lid to the tank.He also came early! I definitely recommend them for your septic needs. The whole process was smooth and easy. Most importantly my septic is working wonderful now. Thank you for an excellent job.

Better than expected

They are great!

very good and their mmurtock@wilderbaltert.com

The backup was an emergency. When I called the rep was kind and supportive. James arrived on time sized up the situation and called to authorize an additional resources to dig out the line. Highly recommend!

Very honest, fast and professional service. Great price and awesome plumber. Will use again. Highly recommend

TOTAL RIPOFF!  Jeff came with a helper. <br />  My sewer line goes through my yard, and the yards of my 2 neighbors next <br /> to me.  Jeff's helper put his line down my cleanout, and his TV camera <br /> line, and I saw roots.  Only using water, without a claw at the end of the <br /> water line, he loosened up a bunch of roots.  He never put the line in the <br /> cleanouts further down, in the neighbor's yard, and it was clear from the TV <br /> picture that the line had not gone all the way or reached the sewer line in the <br /> street.  I saw roots being loosened, Jeff was there for about 3 hours - I <br /> realized later that it took so long because he didn't use a claw at the end of <br /> the line, he was only loosening the roots by spraying them with the water. <br />  He charged $475 plus tax. He said he would come back next year and spend <br /> all day and really get at those roots, and it would cost about $1000.  ONE <br /> MONTH LATER, my sewer was backing up.  I called and talked to Jeff and <br /> told him what was going on.  He became hostile and said I sounded like I <br /> wanted him to come fix it for free, and it was a month later. He said he would <br /> come and fix it for another $325.  He outright lied and said he had <br /> extended his line 200 feet, all the way to the end - he had not!  It was <br /> clear while we were all looking at the TV camera that he had not gotten to the <br /> end of the line.   I hung up and called my plumber, who recommended a <br /> person he works with.  Wilfredo came, looked at it, went to the cleanout <br /> in the other yard, where all the loose roots from Jeff's work had gathered <br /> because they had not been flushed out into the main sewer.  Wilfredo <br /> flushed them out, in about 5 minutes.  Then he ran the line, with a big <br /> CLAW attached, not just with water, like Jeff had done, and got rid of all the <br /> rest of the roots that Jeff had not gotten rid of in the rest of the line. That <br /> took him all of a half an hour.  He was disgusted by what Jeff, working <br /> for United, had charged, and couldn't believe that Jeff said it would take all <br /> day next year for $1000.  By the way, while Jeff was "working" <br /> on my sewer, he got a call from Rite Aid.  He fixes all their bathrooms. <br />  He was boasting about how he much he overcharges tham.  He not only <br /> outrageously overcharged me, he also did totally lousy, incomplete work, and <br /> then refused to take responsibilty to fix it.  Disgusting. <br />

unknown

unknown

They gave me an estimate of from $8,000 to $13,000. They were professional and fast, and they did an excellent job of replacing our badly clogged sewer line. They explained that they could either replace the existing line (which ran under the front of the house and would have involved removing the front porch) or put a new line through the side yard (which would involve drilling through the basement wall). We decided on the second option. The only problem I had was that, instead of a lawn, we had a 15-year-old perennial garden planted along that side of the house. This was an unusual dilemma, and the reason this job cost more than the average sewer line replacement probably had a lot to do with the fact that there were so many plants in the way. The crew took out several bushes, set them aside, and promised that after they were done, they would replace them and try their best to put the garden back together. But I think that when they got down to it, it was just too complicated and time-consuming. They told me that a lot of the plants just had to be taken out with their backhoe and couldn't be saved. There had been a rock garden and a brick walkway, and they didn't remember later where the bricks had come from, so they ended up hastily replanting four large bushes, and that was it. They had rolled over my neighbor's grass with the backhoe, and they just kind of left that. I felt that, given how much I was paying them, they probably should have consulted a landscaper or asked someone from a plant nursery to come over for several hours, re-sod (or at least reseed) my neighbor's lawn, and do a little better job of sorting out my garden. In the end, they kind of left in a hurry. They did not meet with me again to talk about the whole thing, and I did not have a chance to say that I was not happy with the way they left the garden. They were excellent with fixing the sewer line. I rated them highly because what I hired them to do had nothing to do with my garden, and I thought they were really good overall.