Universal Pest & Termite

David S. was great! Timely and answered all of our questions and concerns. Great service.

Very humble and professional. Pleasure to have him service my home.

Stephen was excellent and friendly

David Shafer did an excellent job. He came out to my home and inspected my crawlspace and found issues that other companies have missed. He took his time sat down with me and my husband to discuss different options for taking care of my crawlspace and we decided to go with the full encapsulation and we are very pleased. It looks wonderful.

David S. was able to complete the work in a surprising quick amount of time, and was sure to follow up on any pests we may have noticed between when we scheduled the appointment and the appointment itself.

We were very happy with the service the technicians at Universal Pest offered. We have used them for years.

DO NOT USE THIS COMPANY FOR AIR DUCT CLEANING! I used their pest control service since 2003. I have no complaints about this service. Two years ago, I paid them over $900 to clean air ducts because of the gray dust and musty smell coming from them. When the person came to do the cleaning, all he had with him was a small handheld apparatus that was similar to an air compressor. I was accustomed to having more elaborate machinery for this process. The supervisor who accompanied the service person told me their system was different. Now, two years later, I still have gray dust coming out of the vents and a musty smell in the house. I have called, sent emails, and left messages asking for a call. No on ever called me unless it was to schedule pest control. I finally canceled the service and stopped the automatic payments. I still received calls and demands for payment. I told the person I had canceled service and requested a call from a manager or owner multiple times. No one returned my calls.

Very poor, I had 3 "clear" inspection reports in 5 months, then the day I am supposed to close, they find $2,000 of damages, after I recently paid them over $1,000 to clean up the crawl space, and put down a whole floor vapor barrier. They never found damage at that time either. Don't use them The owner George won't even call me back regarding this matter.

Very well. They matched the price of a competitor. We missed the initial appointment time since we’re from out of town and rescheduled the same day. Reasonable pricing. We had had 2 other termite inspections.

I had contacted them because my neighbor was using them and happy. My rat problem was back in both my attic and crawlspace that I had paid another company over the past year for treatment. Universal offered a disinfectant service. So far, so good. It seems it has worked for now.

The young man they sent out was fantastic. I'm been disappointed with some of the other young men who conducted the termite inspections.

unknown

<p>They wanted me to pay for pest control at that time and I said can we get the stuff right that I already paid for last year first. I talked to Gary (Manager at the time) and he gave me a refund for the yearly renewal of 125.00 since I hadn't had a working dehumidifier. Also told me to call back to have someone come out and check it in a couple months.(Not that I should be doing the calling, but I did) When Gary came out to check it, he said they had moved it to one end and it wasn't reaching the back side of the house which only has a middle section connecting the two sides. He had Michael come out and move it on September 10, 2015. In December I called Gary again to get him to come out and check the dehumidifier. On December 19, 2015 he said the guy only moved it a foot and it wasn't running (18-19% moisture, should be 13-14 %) and there were many access points not closed and the rats were back, he would send someone out to disinfect, fixed insulation, close holes and use foam instead of caulk. On December 22, 2016 Aaron came out to move the dehumidifier again, seal vents again and rehung insulation. He said he was not authorized to disinfect. Since it was the holidays and I do tax preparation until April 15th, I did not get a chance to call again until May 27, 2016 and asked to speak to someone that could help me. This time I had Josh (General Manager) come out to talk to me. He said he would send some one out to check on my concerns. On June 1, 2016, Benji did the inspection, the work order states to run a new hose to the outside because the way it was it would dump water back under the house, reposition dehumidifier because it still did not get moved, 100% poly. because they NEVER covered it all the way to the edges, only placed in the middle, leaving at least 2 feet all the way around and exclusion (because there were still holes). On June 6, 2016, Josh and Paul came out to seal vents, exclusion and added poly. which they installed over the 2 year old ploy now, covered in rat pee and feces that they said had to be taken out before in 2014. After this, I got 2 other pest control companies to come out and inspect it, since I don't know what I'm looking at and have to rely on professionals. They both said there were still holes, the poly was added and put over rat pee and feces and that the smell was awful and the poly needed to be replaced. And the dehumidifier is still not working and moisture still at 18-19%. Unfortunately, the product has not worked since they put it in August 2014 and the service has been inadequate, since every time someone came out from their own company, they would tell me the last guy did it incorrectly. To resolve the issue, I would appreciate a refund of $2,601.00 so I can have this done properly. The owner called me after I asked for a refund and offered a new dehumidifier or $750.00. I do not trust this company after a year of trying to work with them and get it fixed. I don't want to deal with them any longer. I feel like I gave them adequate time, a whole year, to resolve this mess. I just want a full refund, since the moisture is exactly the same as when they sold me all this to fix it and the poly is still messed up. The owner still refuses to return my money. And this is not even adding in the way I was talked to the last couple of months, including the last manager that came out in May, because I have written proof of the rest and they can say hearsay on the conversations even though I did document what was said to me.<br></p>

.

Great <br />

We never had an issue with them. It all worked out great. I would use them again in the future.

Its okay. I havae a contract with them now. They come out every month and spray. They've done a good job.

I have been using the company for 6-7 years. The staff is prompt and provide a great quality service. In the summer we have ant issues and they are quick to come out to spray for that as needed. I feel like we get what we pay for. Their pricing is competitive. They are always very friendly and I like the products they use. The products are safe for pets and kids.

good deal for the price. <br />

My wife was here when they did the overall service. They sprayed around the house and did everything we asked them to do. We had no complaints.

We are not very happy with them at the moment. Our service guy unfortunately decides to come whenever he pleases. We set a particular time but he calls me and asks to come earlier every single time. Or he calls my fiance and asks to come earlier in the day. There has been two separate times where he decided to just show up when we are not home. So he has missed spraying the inside of the house twice and just does the outside.  Their products are good and environmentally friendly but customer service comes first. I think that customer service is the number one factor regardless of what you are selling. I think we are going to switch service providers.

I asked if this deal included  all the inside. He said only down stairs. He only treated main rooms downstairs. We have walk-in storage upstairs . He did not treat that. I was just not pleased. The represenrative did not exhibit much professionalism. He did not fully explain what was and what was not covered. I was not pleased. <br /> <br /> <br />

unknown

unknown

Their pricing is fair. Their technicians are courteous. I have been using them for about a year and a half.