Universal Windows Direct of Ft Wayne

There work was prompt and professional once the Install date was set. They were thorough and particular in making sure the project (12 new windows) all fit and was in order to withstand all weather conditions. So far, SO good, and it was 2020 that they were installed. Marc Faylor and staff were wonderful to work with.

Project was done in one day and went well. 2 years in with our new windows and no issues.

Efficient, on time, and great customer service

Thank You for the great job on our new window and door installation on our home.Bobby and Chris are superstars!What a fabulous job! Working with your company was truly a pleasure.Keep up the good work. Bruce &Ann.

roofing crew were very polite and efficient. Great clean up and excellent work. received a lot of compliments from neighbors on roof.

Got a discount for off season work. Put 9 windows into a screened in back porch: 7 picture windows and 2 sliders. Workers were fast, and did a great job. Cleaned up perfectly. From salesman to owner to installers everyone was professional and a pleasure to work with. I am showing off my wonderful back porch three and a half season room!

I told the project manager Kyle my budget he worked with me and the total cost was less than my budget. They showed up when scheduled and introduced them selfs before the started. After they completed the job they did a good job cleaning up. Will call them for my other projects I have planed.

Very helpful

They not only did a great job for me, they are installing windows for my neighbor.

Went really well! Sales was kind and worked with me. Installation was done efficiently and the entire house of windows (21 in all) looks fabulous!

Can't understand how Windows are replaced and heat bill goes up.

the owner came and checked on the work personally..was friendly and helpful. installers were clean and tidy and work was done quickly and looks great! couldnt be happier and will definitely call them again for any future work

Very professional and fast. They did an amazing job.

Quality work, reasonable time frame, friendly service.

It went very well

It went great! He took the time to find me exactly what I was looking for. I knew what I was looking for and he didn't give up until he found the exact match! His employees are friendly, hardworking, and dependable. Everything was done within our expectant timeline and we actually finished earlier than planned. Marc is very personable and hands on with his business I would recommend him again and again.

Marc Faylor has provided great service and product to my home. He has done painting in my home and also installed new Universal Windows Direct to my home. I am so satisfied with his workmanship and his attention to detail. The windows have been a great addition to my home and have increased the comfort of my home. I would recommend Marc and his company for any of your home projects.

Marc Faylor has done many projects at our home, our business and our cottage. He has always been professional and very easy to work with. His remodeling of our kitchen and master bedroom and bathroom were done efficiently and with great attention to detail. Any work that we need done in our home, business or cottage, Marc is the person we contact. We have always been satisfied with his work, and if we have a question he is always available. We have recommended Faylor Construction/Universal Windows Direct to many friends and family. All have always been satisfied with Marc's professionalism, craftsmanship and attention to the customer.

Mark Faylor and his company Universal Windows Direct/Faylor Construction has done a number of projects here in our home. After researching for quite some time which replacement window would be the best value for us, we settled on Universal Windows Direct. The windows are without a doubt the very best that are on the market for replacement windows. Equally important to us was the way the work was accomplished. They were installed in an efficient manner and with expert care and done quickly. Frankly the work exceeded my expectations. Faylor Construction also remodeled two bathrooms completely including, ceilings, plumbing fixtures, tub, tile shower, and all the lighting. Once again the work was done in a very competent and professional way. All the work was accomplished in a timely manner with a minimum of disruption and it once again exceeded our expectations. This house is now 40 years old and there are lots of things that need attention. I would not consider using Faylor Construction for the next projects if we were not 100% satisfied. We have had some very bad some work done in the past that was of very poor quality and from that I have a way to compare. I can say without reservation that I have no hesitation recommending Faylor Construction for home improvement projects from very small ones to major re-construction.

He was very honest and professional. The quality was exceptional! Would definitely use again and again and refer to everyone I know! :)

Service was very punctual. The owner of the business was personable and got back with me in a timely manner with prices and questions I had. The prices were reasonable and material seems to be very durable. I was very pleased with the customer service I received, also pleased with the final product and I would recommend them to others looking for a great experience.

Marc is very easy to work with. Not the high sell of some others. He stays in contact through phone and text. He has a really good window installation crew (very experienced and good at what they do). Would recommend highly.