Upstate Contractors Roofing & Siding

After obtaining several quotes for a new roof I contacted Upstate Contractors of Fulton. Austin Drake was quick to set up an appointment with me to go over all of the details. He was professional, informative, and precise. The project was explained from beginning to end and after the work was completed, it was exactly how he described it would be. The crew arrived a few minutes ahead of schedule and got right to work. Throughout the day the crew would pick up random pieces of debris that did not land on the tarps around the house. They did not wait until the end of the day. They kept my yard clean and were respectful. They cleaned up everything including numerous runs with the nail magnet around my house. We are thrilled with the results and plan to hire Upstate Contractors again for future projects.

The job was completed on time and with in the original bid price.

Austin and his workers were always professional while at the house.  He did great at explaining the products he was using and why it was going on the new roof.  I really didn't understand what was involved until after he came to the house.  I would recommend him to do anyone's roof. <br />

Other problems with the roofing work: <br /> ? Plugged my air conditioner with roofing debris because they didn?t bother covering it. <br /> ? Left attic full of roofing debris <br /> ? Left a ~3? wide gap under dormer windows , leaving my home?s interior exposed to the elements, animals, etc. <br /> ? Gutters slapped back up at end of job and have leaked ever since.  <br /> After 19 phone calls (literally; I have notes and dates/times from every call I ever made to these people), they finally sent someone to address the previous 2 issues?the hole under dormers was filled, but gutters never improved. <br /> Despite contracting Upstate Contractors to do the work, Austin Drake requested my payment be made out to Upstate New York Tree Service?his father?s (Lonnie Drake) company. Check out judgements against that company at the Oswego County Court; you?ll find more than a few, as well as a new company D.B.A. filed in June 2015 as ?Drake Tree Service.? Always good to have a blemish-free back-up, just in case. <br /> I was advised to take Upstate Contractors to small claims court (for the cost of the new direct-vent water heater needed to solve the carbon monoxide problem), but after spending many hours researching how/where, reviewing judgements against this father/son duo, and seeing how much money was already owed to others who hadn?t received a dollar, I decided to cut my losses and reduce my stress. <br /> So, buyer beware. Upstate Contractors cut every corner they can and once they?re off your property, good luck trying to get them on the phone or to fix the mess they?ve left behind. Drake may rebut the content of this report or say he?d have come back to take care of the carbon monoxide problem if I?d contacted them. But once the problem came to my attention months after they did the job, it was worth it to me to pay the extra $1700, not have to make 19 more unanswered phone calls and to just be done with them. <br />