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About us
“We strive to redefine the moving experience through personalized connections, delivering quality service and fostering lasting relationships. With a dedicated team of professionals, locally owned and deeply committed to client satisfaction, we ensure your expectations are met. Contact us now for an estimate.”
Business highlights
Emergency services offered
Services we offer
In addition to our comprehensive moving service, ensuring a seamless relocation experience for our clients., ensuring their safe transport. Moreover, including antiques and artwork, we provide professional assembly and disassembly services for furniture, we specialize in the careful handling of delicate items
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.37 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 43% |
Showing 1-7 of 7 reviews
Jeanna D.
Jun 2024
Talked to Ryan. Paid him money via Venmo. Workers were late and came unprepared. No supplies. I had to provide them. They argued with Ryan about getting paid. He (Ryan) is the cause for all of this. It’s a scam, and I’d never use this company again! I’m definitely going to tell others to never use this company’s services.
Response from Urban Jet Moverz
"We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand that the workers arrived late, unprepared, and without necessary supplies, which is completely unacceptable. Additionally, the payment dispute with Ryan should never have involved you or impacted your service. We take full responsibility for these issues and will be addressing them with our team to ensure this does not happen again. Your feedback is invaluable in helping us improve our services."
Akua B.
Jun 2024
I booked a service with this UJM on May 20th to have my things moved on 6/7 after Ryan has confirmed he was local at Bloomington Indiana. Ryan basically forced me to pay money to "secure" my spot for the move. On 6/5 I texted him to verify the scheduled move and he confirmed the move was on. Come 6/7 after him being 30 minutes late, i reached out only to be told that "the guys I work with had overbooked" that day. He did not even have the courtesy to reach out until I had to. As displeased as I was, we scheduled for Sunday 6/9 even though I was not happy with that day. Come Sunday, yes your guess is a good as mine, another excuse after I called him in the morning at 8 am to confirm he was meeting my spouse and I to move our things as promised. For the love of Christ please no one should use this company. As much as he informs customers to pay money to secure their spot for moving, he lies and lies over and over again doesn't adhere to the contract. Another lady had written a similar complaints, and that probably should have been my clue that they are not trust worthy. Now i have to wait for 14 days for my money to be returned? This company is a joke. Please return my money with haste as you wanted me to pay you in haste. And for the future, do not ask people to pay if you can't fulfill their request. Wait till you get the job done to get your money. Everyones time is precious, maybe you might want to start respecting others so your company will grow.
Response from Urban Jet Moverz
"We sincerely apologize for the inconvenience and frustration caused by our service failures. We understand your disappointment with the repeated delays and lack of communication regarding your move. We take full responsibility for the mismanagement and the stress it has caused you and your spouse. We deeply regret that our actions have led to such dissatisfaction. Regarding the refund, we will expedite the process to ensure you receive your money as soon as possible. We are also reviewing our procedures to prevent such issues in the future. Your feedback is invaluable, and we are committed to improving our service. Once again, we are truly sorry for the trouble caused."
John B.
May 2024
The day before my Son and his wife were to move, a family medical issue hit. We no longer had the vehicles and crew to help them move. I downloaded Angi and searched for movers. Urban Jet Moverz was the first to text back. Spoke with Ryan and setup a move for the next day at an amazing price. It seemed too good to be true and I will admit I was skeptical first. I could not have been more wrong! An amazing experience!
Response from Urban Jet Moverz
"Thank You we appreciate your review It's always a relief when things work out smoothly, especially under unexpected circumstances. We are glad that we made the process easier for your son and his wife. Thanks for sharing your positive experience! #UJMoverz"
Kimberly A.
May 2024
We needed a moving truck unload after moving from another state. We had two professional, courteous movers meet us promptly at our destination. They were able to unload quickly but also carefully. They made our move in easy and stress free.
Response from Urban Jet Moverz
"Thank you for your feedback. We're delighted to hear that our team provided a prompt, professional, and stress-free moving experience for you. We appreciate your kind words and look forward to assisting you in the future. Thank You again for Choosing { Urban Jet Moverz }"
Jayla A.
May 2024
I am writing to express my extreme dissatisfaction with the services provided by Urban Jet Moverz. On April 13, 2024, I reached out to your company to request a quote for my upcoming move. After speaking with Ryan, I decided to book my move with Urban Jet Moverz. The move was scheduled for Sunday, April 28, 2024, at 9:30 am. Leading up to the scheduled move, I never received any confirmation texts, calls, or emails regarding the details of my move. As a result, I had to reach out to Ryan personally to confirm the arrangements, only to find out that the primary driver had been detained and had left the company, resulting in the cancellation of my move. Ryan mentioned that a full refund of $1,121 would be issued promptly. Since then, I have been in contact with Ryan multiple times regarding the refund, but have received different excuses and delays in processing. This lack of communication and the last-minute cancellation have caused me significant inconvenience and frustration, as I had to vacate my townhouse by the scheduled date. I expect Urban Jet Moverz to take my complaint seriously and promptly issue the refund as promised. Failure to do so will result in further escalation of this matter. I look forward to a prompt resolution to this matter.
Response from Urban Jet Moverz
"Dear [Customer], Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced due to the cancellation of your move and the subsequent delays in issuing your refund. We understand the importance of effective communication and reliability in our services, and we regret that we fell short of your expectations in this instance. Please be assured that we are taking your feedback seriously and are working to address the issues you've raised to prevent similar situations from occurring in the future. Regarding your refund, we are actively expediting the process and will ensure that it is processed promptly. You can expect to receive confirmation of the refund within [specify timeframe, e.g., 3 business days]."
Kam T.
Apr 2024
Smooth easy to work with the guys I sent over were fast and efficient
Treven M.
Apr 2024
Very professional and reliable. Was able to get me from Dallas to Chicago in timely manner. Would highly recommend!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Urban Jet Moverz is currently rated 3.3 overall out of 5.
Urban Jet Moverz accepts the following forms of payment: CreditCard
Yes, Urban Jet Moverz offers free project estimates.
No, Urban Jet Moverz does not offer eco-friendly accreditations.
Yes, Urban Jet Moverz offers emergency services.
No, Urban Jet Moverz does not offer warranties.