USA Gutter Pros

They want to come on there time, not when you need them

I wish I could rate USA Gutter Pros, LLC and Mr Chris Donahue with a zero because this person came to our house to power wash, did half the job (he missed cleaning half of the deck and the entire back of the house), cashed in the money and promised to come back and finish up. He missed appointments that he made twice, left us hanging without a call, never called back, and eventually disappeared like a thief in the night. Now his cell number is disconnected and there is no way to contact him. Do NOT HIRE THIS GUY who is obviously a professional nor a honorable person. My husband is a retired disabled veteran and cannot do this work by himself. This person took advantage of us.

The owner has no work ethics. He is a crook, his name is Chris Donahue. Never did the work and took my money. The owner is a real ***** - he asked me to write him a check which he cashed right away and then never showed up to do the work. DO NOT HIRE THEM!!

I had to hire another company to start the job over.

Replacement was fine. Issue I have is with the ownership and discussion I had with them regarding warranty for the ridge cap. I had a cobra ridge cap installed by this company after a windstorm cane through. During the process I had asked, and was told, that the cap came with a transferable warranty (which is great because this is not our forever home). Installation went fine and at the end was told the owner would provide warranty info. I inquired several days later and was told they would get me the warranty paperwork. After several weeks I contacted them again as I had not yet received he paperwork and was told that the company (USA Gutter pro) would honor their work but GAF no longer warranties this product. Was also told that "lawyers were drafting" paperwork for warranties and that it would be sent to me upon completion. That was around April 2016. I contact via this site the company asking if the lawyers were still working in it 6 months later (was sent Oct 17th)...nothing. I am now writing this review on Nov 19th. In the end I don't really care about the warranty I am disappointed that a company would say one thing and either (1) not follow though on what was agreed, or (2) not be 100% truthful in things. My point in all of this is if they would have said from the beginning that this product is not warranties I would have still had the work done and not really cared...but since I was repeatedly told one thing that never happened (oh, and I never got a call/email outside of Angie's list...and that was because I wrote first...) I am writing this review.

Of the eight times I tried to contact the company, I received only one reply while trying to schedule the service. Six months later, they have yet to arrive to perform service and my service voucher has expired. I made an attempt between the second and third month to seek assistance or a refund from AngiesList and the response was that they could not refund and did not provide assistance in scheduling. I know this is a service that I do not need to be home for and tried to convey that to the service provider, but still radio silence. At this point, I accept that I lost $99.00 because I can't get a refund.

Fine. Services were provided on time and at cost quoted. Company also provided quote a portion of work we requested and provided a roof analysis that provided some helpful feedback (with pictures so you knew they were not just trying to up-sell).

It turned out very poorly. I was very upset and they didn't come. They set up an appointment and then they wouldn't show up. They sent somebody else when I could get through. They finally sent one guy out who was new to the job. He had been told that someone else would be there with him and the second person never showed. The first guy just walked off the job. I was going back and forth with this company and telling them they could give me my money back because I already made a deposit with them. They gave me my money back. When they showed for the original appointment, they were like "We can do this", "We can do that". All I wanted was two downspouts replaced. They convinced me I needed all of those other work done. The next day, I called them and I said I didn't want it. I never heard back. I waited so long trying to work with these people. I was unable to receive a refund from Angie's List because it had passed the deadline. I had purchased the special deal through Angie's List and the company had taken too much time. The company kept telling me that they were not happy with Angie's List because they didn't get any money out of what I paid them. It was the most unpleasant experience and it cost me the money that I paid Angie's List for the coupon.

To date the service has not been provided. There was no response to my requested dates of service in May 2016 or to a pair of mails in June and July 2016 requesting that USA Gutter Pros contact me about servicing my gutters. In late August 2016, I got the service done by others and requested refund of my payment for the Angie's List service offer.

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After this "repair" was completed, no water whatsoever would drain from the garage roof.  I now have a large lake for mosquitos right outside the bedroom window.  Also, with all that standing water, the garage roof itself is going soft, and perhaps will have to be replaced.  Everyone at USA Gutter Pros, from Jeff Davis to Billy to Scott to owner Kris Donahue has repeatedly promised to both fix the roof AND refund my money.  How many times have I heard, "I'll be right out," or "I'll call you back in five minutes.

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I was initially a big fan of this company.  They were very responsive to my first request in coming to clean the gutters.  We have a 3-story home and no walkable roof so I knew that what we would end up paying for cleaning would be far above what we paid for the deal, which was fine.  Jeff made an appointment and came out to clean the gutters, was very professional and super nice.  Offered to show me before and after pictures as well.  I told him that there was part of the roof which needed to be patched and he offered to come back to fix that, which he did, but didn't come prepared with another shingle, which we didn't realize was torn when it came off. This would have resulted in another appointment. <br>I inquired at that time about protective coverings on the gutters and he said we could complete the roof repair when/if we decided to move forward with installing the gutter protection.  We had to schedule a demo appointment which took some time to schedule but they were flexible, even coming out on a Saturday afternoon so my husband could be there.  Kris showed up and walked us through the process and took a look around the house to give us an estimate.  We decided to move forward and they said they could schedule us within a week to ten days.  Everything was moving smoothly at this point. <br>They showed up unannounced within a few days...great, they were here to do the work but I also had landscapers coming the same week and couldn't have them both here at the same time, which I discussed with Kris.  Luckily, they came after the landscapers but I told Kris when he and his crew showed up that no one called to schedule.  They completed the work that day but since then my opinion of them has gone downhill considerably.  No one left on the property to do the work could speak English and I have 3 dogs which needed to go out in the yard later in the day...not speaking any Spanish, I had no way to convey this to them, nor any other concerns I had.  I have also found no less than probably 15 screws/nails around the property as well as many small pieces of sharp metal from where they had to cut around downspouts, etc.  As mentioned, I have 3 dogs and we have 5 children who regularly go out in the yard without shoes. <br>Most importantly, Kris assured me when we did the evaluation, and when they came to do the work (and it was noted on my invoice), that they would install accordion hoses to each of the downspouts so the mulch was not washed away when it rained, as it was currently doing.  This was never done.  What's worse is that I have been emailing them for 2 weeks through Angie's list and have never received a response as to whether or not they were going to complete the work. <br>I have no idea what anything looks like, have no clue as to whether or not the roof was fixed as it's too high to see, and have had no response from them except that they processed my payment immediately. <br>I started out being a fan of USA Gutter Pros and now will never use them again, nor refer anyone.  They got their money and ran.  Luckily I paid with a credit card so it can always be contested. <br>I would have given them an "F" on some things but my first appointment with Jeff went well.

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Had an appointment scheduled for Tuesday in which they no-showed.  We then proceeded to get 4.5 inches of rain until they finally came out that Saturday and cleaned the gutters but none of the roof debris.  I called to complain and they were again apologetic and said somebody would come take care of it.  That never happened.   <br> <br>The ad is also clearly misleading.  Below is a direct quote -- what the ad doesn't state is that it's $50 PER GUARD....so the whole thing was $250. Upon complaining they agreed it was unclear and credited me $50.   <br> <br> <ul> <li>Additional $50 surcharge applies if you have gutter guards or screens installed that require removal prior to cleaning</li> </ul>Customer service was nice every time I called, but in the end I didn't get what I paid for.  

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