US Water Systems Inc

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The job was clean, timely, and efficient.  I was glad to find a local small business to send the work to.  I would recommend them again for sure.  My only regret is that we waited 5 years to call them!  I can't believe how much difference having a water softner makes!   <br /> I also have to say that I had had several estimates done the year before and their cost was right in the middle or on less expensive end of all the estimates - not so cheap that you wondered about the quality of the work that would be done or the quality of the softner that would be installed, but not so expensive that you thought you were getting taken advantage of.  The price was exactly right where I was hoping it would be. <br />

We purchased the Fusion water softener. Very please with the finished product.  Our water is more cleaner and taste better. <br />

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I think it was fine. Actually, my wife coordinated that one but I don't think we have any problems with it. I'm not sure if we paid extra charge aside from the deal because  I wasn't at home when the guy came out to do the job. We've used them before and they are the one who installed the water system in our house. I don't think they standout exemplary or horribly bad but the service that they have provided to us was what we expected.

The best "consultants" in their trade.  I was looking for the best performance through state-of-art design, engineering, product selection, and installation.  They did not fail.  Timmons and "Water Engineering Excellence" belong in the same sentence.   <br /> Their recommendation of equipment were no brainers.  The value offered by their top of the line water treatment equipment exceeded what was available through competitors.  Honestly, our job went out for bid.  Timmons offered, best prices, guaranteed performance, best warrantees, and unmatched professionalism in design and installation within our mechanical room.  If we do another building project or need water conditioning expertise for any of our properties in the Indianpolis area, Timmons gets the call.  I won't even bother with competitive bids.  These guys are conscientious, honest, fairly priced, and though I haven't gotten to know them personally very well, consider them a vital partner in the success of building our new home/offices. <br /> Dr. Balog <br />

.Excellent!  They were able to bring in the right people (involved S&R Mechanical) to find and fix a plumbing issue that had plagued me for the last 2-3 years -- occasional water backup that flooding in 3 rooms ruining flooring.  It would only happen @ appr 2-3 am and was sporadic.  Seened to occur during "water softener re-generation+" & felt was related somehow.  It was, but other issues were occurring as well.  The  piping underneath home (on slab) was main issue.  This was serious!  It could have meant raising the slab foundation of home!  But went other routes that have worked.  They also showed me what was going on so could see for myself (camera through piping showed everything).  This company is reliable, efficient, knowledgeable, honest and trust them.  So often it is difficult to find the right  people for plumbing issues, but I highly recomment this company. <br />

Perfect - no problems.  The person came out to install it was very professional and knowledgeable.  Seth Timmons the owner came out to make sure everything was going ok.  I will say that my house had some very old and broken plumbing knobs that Timmons fixed for me at no charge--I appreciated that very much!!!! <br />

The technician arrived on time, evaluated our water softening system, discussed options for how it may be improved, but generally advised that no changes were needed at this time. <br />

They were prompt, left the house clean where they worked, and had it completed in a short period of time.  They explained everything very clearly about the care and operation of the unit, and were friendly and polite.  I would highly recommend them to anyone looking to install any type of water purification or water softener in their home.  They are clearly the experts and not just trying to sell you the most expensive thing they have to offer.  They will also make sure you get the right size water softener for the number of people in your home and the amount of water you generally use.

I brought a big deal form Angie’s List. They did a very good job. They came over inspected the water softener and found everything is operating correctly, turned it on for me and it is working.

He, himself, arrived at our scheduled time and was professional and informative from the get-go. He tested our water and confirmed it was pretty awful, which of course, we already knew.. we just didn't know how bad. He made some suggestions and we were completely sold on his advice, confidence, suggestions and knowledge. This company is not a high pressure sales company.. in fact, there are no sales tactics at all and they're proud to share they do not have commissioned sales people at all. They're confident they can offer a product and service that pretty much sells itself. We purchased a replacement for our water softener with a unit that really tackles well water issues with a vengeance. We also purchased a reverse osmosis system for our kitchen sink and ice maker. One tech arrived a week later and replaced the softener with the new magical one. Another tech arrived to help with the completion and installation of the osmosis system. They did a great job, answered lots of questions and advised that we'd see instant results in the cold water and once the hot water tank was empty with existing water, instant results there too... in maybe 5 days. It only took 4!! WE LOVE OUR WATER and no longer hold our noses when showering or brushing our teeth. We no longer race out to buy bags of ice when company is on the way and we can actually drink water from the filter water from the kitchen sink for the first time ever. Never would we do that before!! What a difference! We're more than pleased and working with this company was worth every penny. Don't hesitate to call on them for better water. They know what they're talking about.

They did a great job and they were very prompt. When they quoted the price they did not mention that it did not include the tax and I was not expecting to pay more than what was quoted.

We recently moved to a new house with terrible well water. Angie's List led to US Water Systems and almost immediately they answered our email. An appointment was made to analyze our water. After a series of tests and knowledgeable expert advice we made our selection. Installation went as scheduled and was professional and personable. An unpredictable problem developed (a crawlspace kink in some plastic tubing) and it was adeptly repaired within 24 hours. Our new softener is an excellent unit, after only a day I can tell a significant if not magnificent improvement. I'm no longer afraid of brushing my teeth! I'm very pleased with the service we received from US Water Systems.

We were in the process of selling our home and had issues with our well. We tried calling several water "system" companies and never felt like we got honest feedback. All were trying to sell us add-ons, future upgrades, and super expensive systems. Having done some of our own research, we had an idea what we were looking for and just wanted to have a real conversation with someone who knew the systems and was willing to work with us. We were referred to US Water Systems and told to speak with "Greg" (Adams) or "Mark" (Timmons). We worked primarily with Greg and he was UNBELIEVEABLY helpful. Even with years of experience, everything was explained at our level thoroughly and we were given numerous options. At one point we weren't sure if there was a system that would fit our needs and US Water offered to custom build if we had no other option--and even with this option, their pricing was no different than if we were purchasing a manufactured system. There was no pressure to buy specific systems and no pressure to spend tons of cash. We could have spent $100 or $1000 but believe their level of service would have been unchanged. Greg and the crew definitely went the extra mile and working with them was one of the better experiences we had in trying to sell our home. We are now about an hour away from US Water Systems but would be more than willing to make the trip in the future. It's rare especially with a down economy to find such straight forward people to work with.

Follow up review

Excellent service, thanks.

Overall, the service was great.

Got an estimate over the phone, less expensive than the others I received for comparable equipment. (Note there are only 2-3 valve/control makers for water softeners regardless of the brand you get. If you look at enough softeners, you'll start to recognize them.) They came when they said, installed, and included 200 lbs. of salt for Angies list customers. We had a minor incident during the install where the water wasn't shut off that resulted in some water in the garage, but nothing major. That's the reason for the B in professionalism.

We had our RO filters changed by US Water Systems. They were both professional and punctual. I would recommend them to others and will continue to use their services.

They are EXCEPTIONAL! Call me a water snob or whatever, but I hate seeing water build up in my shower and tap water freaks me out especially with a new baby. I called them on Thursday to explain what I wanted and they SUGGESTED (not forced) the proper system I would need. They told me to talk it over with my husband (unheard of with salesmen) and to call them if I was still interested. The next morning they came over and installed one of the most valuable components in my house. The service man was gracious, friendly, professional and clean! I am thrilled I didn't go with Culligan.

They are always on time and clean up. Their service technician is very pleasant. I would rather pay them instead of changing the filters myself. You can order their filters online if you want to do this yourself.

I checked with three other companies and US Water impressed me with their knowledge and punctuality. Also their ability to come down a bit on the price was a help. I was trying to remove a large amount of rust from my system as well as get a functioning water softener. The technician was on time and friendly. Once the old water softner was removed, things started to get a little more complicated as the piping back to the pressure tank was rotted, as well as the pressure tank itself. A hurried trip to the plumbing store was needed to ensure I had water for the evening. The owner and I discussed the cost of this additional repair, and we agreed to worry about it after the repair was complete. Installation was halted after the pressure tank and new lines where run because it was 8PM. They agreed to come back in the morning to finish the installation of the rest of the system. The next day they showed up on time and finished installing everything. They cleaned up after themselves and explained the whole process and how it all worked. When we went to settle the final bill, we agreed to split the cost of the new pressure tank and parts, with the labor being thrown in for free. I ended up with a new pressure tank and piping for $100 which is cheaper than I could have done it myself. Since then the system has functioned flawlessly, and there is no more rust in the water. If you need someone to help with water problems, listen to Mark from US Water.

Excellent, no issues. Didn't sell us anything more than we asked for. Price was good. Quality work.

The bottom line is that they value customer satisfaction. They provided excellent information in advance about both systems and courteous, punctual and professional installation.