Vector Home Pros

OUTSTANDING work! Eric Kolb has installed gutter glove on two houses for me and has been on hand whenever my gutters needed any attention. The first job Eric performed on our house was a power cleaning. At that point he let us know that his company was installing gutter glove and gave us a precise estimate for that house. After researching all available products we agreed that Erik's choice of GutterGlove was the best and had his company do that installation. A couple of years later we hired his company to install the same product on a much larger house. We love the work Erik has done. We hear that he has since expended into roofing. He would be our first choice should we encounter roofing needs! He is prompt when he says he will show up. He is very busy, but very there when needed. He evaluates the client's needs and lets the client know whether he would be able to come this week, next week, next month, or next season. He has good control over his crews and associates. And, HE CLEANS UP after the work is done!!!

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<p>Performed installation as agreed. Very good to work with. </p> <p>Price was competitive (3 bids obtained).  Product is excellent.</p> <p>No problems or issues.</p> <p><strong><em>I would highly recommend them!</em></strong></p> <br />

The service was good.  The staff was okay.  They left the area okay.  I would tell a friend that the price was good and they did a good job considering how difficult it was.

Eric sent a crew out to replace our roof and gutters. They look fabulous! The work was done in one day as promised and there were no problems. The crew cleaned up after the job was done and you could not tell they were even here. The price quoted was on target and we are happy with the results! <br />

Loved the finished product!! Beautiful! Very happy and received many compliments from neighbors. Workers were very pleasant, on time and worked with me and my schedule as I wanted to be home during installation. A side note... they strongly advised me to get insulation backed siding, but were in no way high pressure.... I did not get it and really regret it!! Wish I would have listened. Highly recommend them!! <br />

Installed gutter glove & gutters.  Eric of NGC was prompt in meeting with us with a bid.  After we agreed- he organized & set up the job- Mike subcontracted- After a very professional installation.  Eric reviewed the installation & had some minor corrections made.  They were made promptly.

Eric quoted us a price much better than the competitor and performed the installation in just one morning and took good care of my plants that were on the way. The crew came back to replace the silver screws that were visible, for white matching ones!

I contacted NGC to come out and give me a quote. My wife spoke with Eric (the owner) who looked up our house on Google Earth and told us that since we lived in such a wooded area that we may fall into the 5% of people who would need to clean GutterGlove Pro to ensure it continued to work. Eric told my wife that he would provide a telescoping brush that we could use to brush off our gutter guards from the ground (thus no ladders). Both my wife and I were very impressed with this honesty since all of the other gutter companies claimed that once you bought their product you would never have to touch your gutters again. <br /> Eric came out to give us a quote the following Saturday. He was on time and was up front about his pricing. I had received another quote earlier in the year from another leading gutter cover company and the rep put pressure on me to make a decision right then if I wanted to get the discount. Eric gave me his best, discounted price and said I could think about it over the weekend and let him know on Monday. <br /> I decided to go with NGC. On Monday his crew arrived on time. They started to install GutterGlove Pro and soon told my wife that a piece of our gutter was not seamless. This was news to us, but we had just had a section of gutter modified by another contractor and never thought to ask if it was seamless. Rather than have to worry about caulking the part of the gutter that wasn't seamless, I called Eric on his cell and asked if his crew could fix that portion of gutter so that it was seamless. Eric promptly found a vendor in my area that could get his crew the needed materials and he was able to fix my gutter and finish the entire installation on the same day. <br /> I was very impressed with Eric and his company. I have been burned a number of times by contractors that promise a lot and don't deliver. Eric was good to his word. His sales pitch was informative and low pressure. I was especially impressed with two things from this interaction: <br /> 1). Eric was honest enough to state that GutterGlove Pro would greatly reduce the amount of effort we would have to put into our gutters, but it would not 100% eliminate it (due to our wooded lot with a ton of oak trees) <br /> 2). Eric's ability to adjust his crew's tasking on the fly and correct my gutter issue the same day that he was installing the gutter guards. <br />

NGC performed install as specified, on schedule. Mike the foreman was both courteous and informative.

<strong>III. Replacement of Eric's gutters by a different company, and what it revealed</strong> <br /> <br /> Subsequently, when we had our roof replaced, I was so impressed with <em>that</em> company -- which also and quot;doesand quot; gutters -- that I decided to get our (just-replaced) gutters replaced, as well, since I was still unhappy with Eric's gutters, both in terms of the color and in the fact that we still had leaks and overflows -- even with the Gutterglove Icebreaker removed and no debris in the gutters! Also, I was just sick of dealing with the on-again, off-again nature of Eric's crew showing up or not showing up -- wasting our time, and holding up other projects we needed to get done, such as replacing the rotted wood -- which had rotted, at least in part, due to our previously-overflowing gutters. Once again, though, this proved very revealing as to Eric's company's quality of work (or lack thereof), since these (new) guys -- with 26 years in the business and a long history of satisfied customers -- found that, among other things, Eric's company's gutters were not pitched properly; were not sealed where they abutted the house; were a mix of .032and quot; (which we had contracted for) and lesser-gauge aluminum; employed cheap gutter hangers that can pull away from the fascia boards, and strip miters (as per our contract), which can leak; and moreover, should have been 6and quot; gutters (which didn't cost much more) (and 3and quot;x 4and quot; downspouts), not 5and quot; gutters (and 2and quot;x 3and quot; downspouts), given the size of our roof and the steepness of its slopes. On top of that, we decided to ditch the Gutterglove Icebreaker entirely, at least for the moment, because we would have had to adapt it to our (new) larger 6and quot; gutters with brackets installed in the gutters; because of the complexity of the electrical installation, if we were really going to do it and quot;rightand quot;; and because we now have an ice-and-water shield as an underlayment to our new roof, which, while it won't <em>prevent</em> ice dams from forming, at least should <em>protect</em> us from any damage <em>caused</em> by ice dams. This, as I understand it, is actually an alternative way of thinking about ice dams: protect the roof from damage without worrying about the formation of ice dams, <em>per se</em>. Our larger downspouts, moreover, should give us fewer problems with ice dams, and our larger gutters and more porous (new) gutter covers should give us fewer problems with overflowing gutters, even if we have to clean the gutters once or twice per year. <br /> <br /> <strong>IV. Summary</strong> <br /> <br /> So, among other things, we got improperly-functioning gutters from Eric, not all of the proper gauge aluminum, with cheap gutter hangers and (inferior) strip miters, with totally non-functional Gutterglove Icebreaker in terms of its ability to melt ice (which we paid and quot;big bucksand quot; for) -- with atrocious-looking GFCIs (the distal heating-cable terminations), haphazardly strewn on the ground -- installed and quot;whenever they got around to itand quot; (or so it seemed), over the course of 3 months -- and lacking and quot;Walkway Icebreakerand quot; (which Eric had never heard of) in areas where it should have been installed (as confirmed by Gutterglove technical support). Based on all of these factors (and more), I award NGC Exterior Design (Gutterglove of Maryland) an and quot;F.and quot; <br /> <br /> <strong>V. Discussion with Eric, after the fact</strong> <br /> <br /> After I had written most of the above but hadn't yet posted it, I spoke with Eric on the phone, asking him for a complete refund based on all the and quot;built-inand quot; deficiencies in the gutters, downspouts, and Gutterglove Icebreaker and associated heating cables. He said that was impossible, and he could only correct our problems. (How can you correct problems if you can't acknowledge them?) He said, for example, that Gutterglove headquarters was sending out someone from Gutterglove of Wisconsin to train him properly in setting up the heating cables for Gutterglove Icebreaker -- and that he was as frustrated as I was (REALLY?), because Gutterglove had first told him one way to set up the heating cables (which was, in fact, totally non-functional, assuming Gutterglove had even told him that way at all), and now, they were telling him a different way. (He certainly never called me to tell me this, or to apologize for the non-functional heating cables -- which I believe he was made aware of (weeks before) when Gutterglove headquarters called him, after I made them aware of the problem.) <br /> <br /> When I mentioned that the color was wrong -- that I had been promised the color of the original gutters -- he said that I had chosen the color (not true, since the color was not the same as the original). When I mentioned that I had asked him (Eric) who had chosen the color and he had replied and quot;I don't know,and quot; he denied ever saying that. (I remember his saying that, because I was incredulous.) (So who <em>did</em> choose the color?) <br /> <br /> When I mentioned that the gutters were of one color and sections of the downspouts and downspout hangers and screws were of another, he said that since I had torn down the gutters, that couldn't be determined -- but I told him I have pictures (and even samples, of his gutters and downspouts after they had been taken down and set next to each other). <br /> <br /> When I told him the gauge of aluminum of the gutters was a mix of .032and quot; and lesser gauges, he had no comment, and seemed unconcerned. Moreover, even though he returned my call (I had left him a message to please call me), he seemed to want to and quot;move onand quot; to other calls and presumably other customers -- in the same manner as I witnessed with him and his crew during our gutter and Gutterglove installation. <br /> <br /> When I mentioned that we should have had 6and quot; gutters, not 5and quot; gutters, he said that he had given me the choice between 5and quot; and 6and quot; gutters, and I had picked 5and quot; gutters -- which was certainly not the case, since I had never heard of 6and quot; gutters until the new company recommended and installed them -- and furthermore, Eric would have had to explain that Gutterglove Icebreaker needed to be adapted to 6and quot; gutters with brackets -- if he even knew -- and he never explained that to me. <br /> <br /> When I mentioned to Eric that the gutters weren't pitched properly, he said that was not true, because he was there and saw that they were pitched properly. (The gutter over our garage, for example, formed a and quot;smiley,and quot; which would never have allowed it to drain properly -- and was presumably why we had so much overflow from that gutter, even with the Gutterglove removed. In fact, today, we have had periods of very heavy rain, and there has been no overflow from the new gutters -- as there would have been from Eric's gutters.) <br /> <br /> When I asked if he had seen the videos from Gutterglove of Wisconsin that showed how to properly install and set up the heating cables for Gutterglove Icebreaker, he said, and quot;What videos?and quot; He said, why don't I get the people from Gutterglove of Wisconsin to send him the links to the videos? I said he can contact them himself if he wants the links. <br /> <br /> Overall, I fault both Eric and Gutterglove headquarters for not properly training Eric and his crew, and Eric and his crew, <em>per se,</em> for installing improperly-functioning gutters that were and quot;cosmetically-challengedand quot; and used cheap components. <br /> <br /> Final verdict: big waste of time and money.

They came out and did the work and then came back to finish it. I am very pleased with the product.

I liked their product. The workers were okay, I didn't have any problem with them.

Completion of the installation was later than estimated. The sales rep, Eric, did not communicate with us throughout the waiting period. Though he told us he would not, he waited for awhile to cash our deposit check. He did call one day in advance of the installation, but it rained and I guess I was to assume they were not coming... because no one showed up. A call would have been professional and courteous- it's the least Eric could have done. The installers came a week later, after needing to call me because my address was not on their invoice! The lack of attention to detail is concerning. The actual installers were quite pleasant! The two young men were informative, polite, and friendly. I can't say that it makes up for Eric's lack of communication skills. Makes me feel like a number and not a valued customer.

The process began with the estimate in late Sept. (four companies contacted). Some computer problems delayed the arrival of the estimate and contract until mid-October. Eric told us that the demand for the Gutterglove system would delay the installation for about 30 days. Once the materials arrived, Damion, a very conscientious worker, very thoroughly power-washed the roof and the vinyl siding in preparation for the gutter installation. He made sure to let us know when he was coming and when unforeseen machinery glitches would delay his arrival. He and Mike worked Friday through Sunday to get everything installed. They worked very hard, cleaned up all the materials (except for a handful of metal scraps that surfaced later when we raked our deep carpet of leaves). Damion and Mike were always polite and professional. We were very pleased with the installation process. The new gutters look good, the exterior of the house looks new. The system worked fine in our first rain. All leaves, including some fine pine-like needles blew off the Gutterglove screen/covers as planned; rain flowed through the new gutters and downspouts. Our one recommendation would be for quicker email and phone message responses from Eric or the office. Some of my messages and questions weren't answered for a few days. Good people, good system. We recommend both. Thank you very much for your excellent service Eric, Mike and Damion.

The estimate appointment went well. The estimate came quickly by email. By mutual agreement, we waited 6 weeks before install. When I got home from work on the day of install, the job was done, and when it poured rain the next day, I checked, and everything seemed to be working just as advertised.

The project ended well but started a little bit rough. I was in a hurry to have the work done but Eric, the owner, did warn me that they were back logged and looking at about 30 days from the date of the estimate. I insisted on being home for the installation and asked that the installer call me to schedule the work. The installer did not call and when I came home one day, the gutter guard was installed but the missing trim was not replaced. The installer had left a small amount of metal shavings from the cuts he made to the gutter guard and some of the debris from the gutters was left in my yard. I complained to Eric and he insisted he would make things right. The installer called me the very next day to apologize and explain that he wasn't able to do the trim that day. I agreed that he could come back out to finish the job the following day, which he did. The new trim was fastened very securely with screws and will probably be the only piece of trim left on the house after the next violent wind storm. Eric indicated that he followed up by inspecting the work. I am satisfied with the installation of the gutter guard and the trim replacement. On top of that, I recently found out from my next-door neighbor that the installer had screwed down a loose piece of trim at no charge and that he had cut some wood fencing for her because she did not own a saw. That was very kind and makes up for him failing to call me to schedule.