Victors Home Solutions - Grand Rapids

Amazing service! Josh Steven's was at my house the same day I called, and excellentyo work with. Highly recommend!

Very detailed Matt was very forward and explained everything very succinctly.

My advice is to steer clear of them if you own a mobile home. They say they work on them but they obviously don't know about them. The estimator kept talking about my attic, which I don't have. He kept talking about things related to a house and not a mobile home. He quoted me $35,000. I got a second opinion at $7,000. I had called specifically to have an immefiate repair which he did not do. That was supposed to be the main focus but he was more interested in selling me a new roof. I will be replacing my roof but not with Victor's.

Up-front note: we did not have our roof completed by Victors so I cannot comment on the end product, but this review will give our opinion of everything else (we almost went with them). Skip to the last paragraph for the short summary. Salesman was very nice and personable. He did a thorough inspection of the roof from the outside and inside (climbed up in our attic). He told us our issues were due to improper intake venting and that they were the only company that vented with an actual intake venting system. Since this was our first quote and we aren't very knowledgeable about roofs, we were impressed. After showing an interest, we were pretty immediately sitting in front of a computer to make a decision on what package we wanted. Very sales-like approach with some uncomfortable pressure that turned me off right away. I almost fell out of my seat with the quotes, but we really didn't have any other quotes at this time so I didn't know if it was expensive or not (spoiler alert: it was!) We decided to get two more quotes. Both of those other reputable and highly rated companies explained to us that there is no need to add an intake venting system on a roof with our pitch. In fact, it's not advised. The only roofs that may benefit from a specific intake system are steep roofs because water will run right off. Otherwise, water runs off most roofs slowly and then has a natural tendency to "climb" back up under the roof instead of dripping right off (think of dripping water down your arm slowly, it will climb back up the end of your finger when it gets to it instead of draining right off). The intake venting systems are open, so that slow water goes right back up under the roof and can cause buckling of the shingles at the end of the roof, etc. One of the guys actually showed us a picture of a roof he replaced where this happened. Additionally, traditional roofs do have some intake already and rarely is it needed to install more intake. So it seems that Victors are just trying to differentiate themselves by selling the flashy intake systems. Then they do so at a premium. At the end of the day, we went with someone else. Victors quote was TWO TIMES the cost of the other two quotes we received. Granted, Victors did have some good warranties, it still wasn't enough for us to pay two times the cost for a flashy intake system that was actually not advised by others.

Victors Home Solutions gave us excellent service while taking care of our needed roof repair. Appointments were kept, the inspection ,service and finally payment arrangements by Zach were done competently. Allen completed the needed repair when expected and well. We are very satisfied with Victors Home Solutions.