Viper Drain Cleaning LLC

I got Chris’s number from a friend. I was looking to find someone who could install a new main drain pipe. I was told that Chris cleans drains and could perhaps recommend someone who could install. When I got Chris on the phone, I explained the problem….I already had two companies out to clean and open the drain, but they both failed to do so. Well, Chris assured me that he could do it, when others could not, saying he was so good at what he did, that he would not fail. I called him out on his bragging, and asked him how much he would charge me if he were to come out but not be able to open the pipe. He said that wouldn’t happen, so I asked him again and he said he’d charge me only for a minimum service call, 175.00. So, he told me that he could come out on the next day, a Thursday, but he had someone before me. So I waited all morning and then, texted him to see about his ETA, He said we might have to reschedule for tomorrow. So at 4:45 he texted me that he’d have to come the next day(Friday.) He said he’d be there by around noon. Noon came and I texted him to see where we were at, and he texted me back “I’m going to bring my jet trailer with me but I’m getting there just kibe patient with me bc I had something come up I have to take care of first but I will be there.” He finally showed at around 3:00, and brought his snake in the basement where the cleanup is located. He cabled the pipe, got to the same spot that the last company got to, and said he couldn’t go any further. Then he said he’d set up his “jet trailer.” Well, after he got halfway setup, he realized that he couldn’t use the trailer because the water in his tank was frozen. He said it would take about three hours to thaw, and he’d come back at 8:00. I paid him the 175.00 and he left. Well, I didn’t hear from him at all after that, no show, no text, nothing. So I texted him on Saturday morning(with the snow falling) and asked him if he could come over on Monday and, “jet my drain.” About an hour later, he texted me “if you’d like me to come Monday I’m happy to do so. I have two jobs Monday morning already in Mass but they are in Lowell so not too far.” We exchanged a few more texts and he again said he’d “put me in.” That was the last thing I have heard from him. I texted him twice on Monday to find out if/when he was coming, but no answer.

Things went very well and Viper Drain Cleaning performed a very thorough aa d professional job.

Our drain is still clogged. He said he would be back the next day. Called late in the evening stating he lost his wallet (not sure how this prevented him from calling sooner) but assured us he would be back today. Today Chris, the owner, never called never showed and never answered any of our calls. And here we are with a sink full of water back at square one. What is most upsetting is that if this was a job he just could not tackle I would have rather have known right away and we could have contacted another plumber.

We purchased a new washer. It was installed and is currently draining perfectly. Chris advised, and we purchased, ZEP Crystal Heat, use every 2-3 months to keep the drain clean. Chris responded quickly to our plight, is curtious, punctual, and cleaned the pipes with professionalism. We are happy that his work has taken care of the drain problem. I feel it was a bit pricey, but remember you get what you pay for. We got results.

So glad I called him! He came the same day and worked hard in 90• weather. He’s a champion ! My problem is solved and I plan to have him for preventative maintenance in the future.

Quick fix was needed. Not as major as I feared.

The plumber arrived early for his appointment and I gave him some ideas too what was going on and he understood and was very knowledgeable too what was going on and finished the job in a timely manner not rushing and did a great job

The plumbing in my home had been backed up for two days and when I called around , I wasn’t able to get anyone out. I’m glad I reached out to Viper Drain Cleaning , Chris was incredibly knowledgable and friendly. He was quick to accommodate me into his schedule and came out within an hour. He immediately inspected all my lines. Upon inspection, Chris recommended a video inspection of my lines which I’m glad I accepted since a break in one of our pipes was discovered right outside our home . We scheduled time within the same week to excavate and repair the pipe . Everything was professionally handled from beginning to end and everything is working better than ever. The company took cleanliness very seriously which I was very thankful for .I would highly recommend these services to anyone in need and plan to recommend them to my family and friends for any needs that come up in the future.

A friend of mine referred me to Viper Drain Cleaning. I couldn’t get the tub to drain properly so after trying a few remedies I called them to help me out. The guy who showed up was friendly and professional. He wore plastic wraps over his boots and thoroughly cleaned the tub afterwords. After checking the whole system he showed me what looked like a leaking pipe in the basement. He kept me updated, showed me photos of the work and made sure I approved before proceeding. I would certainly recommend this company to others having plumbing or draining problems.

Chris was very professional and pleasant. He called ahead to get more information about the sink location and the issue I was having so that he could be most prepared when he arrived. I was quoted pricing ahead of time and it was spot on with the price when the job was finished. My kitchen sink is draining with no issues since! I would definitely use Viper Drain Cleaning for future drain issues in my home.