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Wallaces Heating and Cooling LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Since 1992, we have been specializing in heating and cooling services and repairs! We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today!
Business highlights
Se habla espanol
Emergency services offered
34 years of experience
Services we offer
Heating and cooling services and repairs. We also accept Venmo, PayPal, and CashApp, and credit/debit cards. , check, in addition to cash
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.120 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 5% | ||
| 0% | ||
| 20% |
Showing 1-20 of 20 reviews
Rick M.
Dec 2022
Quick install. But timely follow up to issues and communication was bad.
Charmain B.
Oct 2022
I have a home owner's warranty that I go through. It is now Oct. 7 and my AC issue has remained unresolved since the latter part of June. When I was able to get them to come to the house the first time, they said I needed a new compressor. This only took about a month to get it replaced (in late July-HOT!) Then in the latter part of August the Air Handler started leaking and they did come and say it had a hole in in and it needed to be replaced. Why didn't they look at it when they were here in July??? Surely it didn't get a hole in it that fast. In the meantime, I now have ceiling damage from the leak. Finally, they were supposed to come yesterday and replace the Air Handler, but alas, no phone call, no text, no people showed up the whole day. When I tried to call them this morning, all I get is an answering machine, which I leave messages on but do not receive return calls. Yesterday, I called a cell number several times but just received 'I can't talk right now'. Later, I did receive a text stating that they had texted me about their people having the flu, but I never received that text. I know they have the correct number because they had texted me to say when they were coming. Sheesh.
Response from Wallaces Heating and Cooling LLC
"Unfortunately we have no control over how quick the warranty company furnishes the parts. The customers always has the choice to take there cash out and get it repaired a lot quicker. We go through this with every customer we do not furnish parts the warranty companies don’t allow it."
VICENTE G.
May 2022
I recently had a complete AC unit replacement done, they did a great job. They communicate with me very well, and their technicians are very professional and knowledgeable. I will definitely call them again.
Janie R.
Jan 2022
They arrived on time. Very professional, communicated very well with me through out process. Very organized left everything very neat and clean will recommend
Paula Z.
Jan 2022
Wallace's Heating and Cooling was the most direct and affordable company. One of the things I appreciated (besides a great price) was the time Mr. Wallace took in explaining how I could get the most value and energy efficiency out a unit for my home. I also appreciated the timely manner in which customer service helped me.
Alan B.
Jan 2022
Wallace failed to timely hook up the unit to the duct work which kept my attic air conditioned for three weeks until he finally completed the installation. Then with this last cool spell I went to turn on the heat and it didn't work. I called Wallace to honor the warranty he had given me and he said he would get to me as soon as possible. I never heard from him, so I called another company who came out and told me the heating elements had never been installed. So, $500 later, my heater now works, I will never use this company again and I will take every opportunity to tell about my experience
Response from Wallaces Heating and Cooling LLC
"The customer was told from the beginning that in order to get the proper seal because his house was built around the unit, we would need to cut into the sheet rock. He didn't want to do that told us to install anyways. So, we installed as asked and everything was fine a week or so later, he started having a small leak so we told him again we needed to open a hole in order to seal it properly he cut a small hole on one side we advised him we should do it on both sides again he said no. A short time later the other side started leaking so we went back and done the same process and finally got it done had he listen the first time none of this would have happened. Far as the heaters when we installed his units 15k heaters were not available and he was aware of this he wasn't not charged for them. When he called in dec i told him we would be happy to take care of his problem as soon as we came back from vacation, we take off the Christmas and new year's week. I also told him there would be no charge for his inconvenience we would do it for free to call me Jan 3rd we would be back in office i never heard from him again. The people he really should be upset with is the company that charged him 500 for the heaters they only cost 150."
Mark B.
Jan 2022
After the owner gave an estimate over the phone, he committed to beginning installation of a Carrier 3 ton A/C unit, Carrier 3 ton Condenser Unit, and a 3 Ton Carrier Furnace at 9 am on Wednesday Oct 7, 2020. I called off work to be there. At 12 noon that day, he finally answered my call and he postponed installation to the following Saturday "first thing in the morning." At 1 pm that Saturday, I got a call letting me know that his helper forgot to pick up the AC and to "hang tight". He finally showed up at 10 am Sunday. His helpers quickly removed the existing A/C unit and furnace, and began installing the new unit. I stayed out of their way because they seemed in such a hurry. That afternoon, I left to go to the store. As I was leaving, I noticed the boxes they left in the yard were not labeled "Carrier". The box just said "Made in Mexico." I found him sitting in his truck while his laborers were rushing to get the installation done. I asked to see the paperwork from Carrier, and he pretended that he didn't know I wanted a Carrier. He complained that if I didn't accept this generic unit, he would be stuck with it. He finally agreed to install a Carrier but it would take a least two more days to pick it, bring it to Corpus Christi, and install it. Eventually the unit was installed and everything worked and I got the appropriate warrantee and paperwork. I thought all was good until I went to change the furnace filter this fall. I went to remove the old filter but they never put one in. So my furnace and A/C ran for a year with no filter. I called him in October 2021 to find out what size I needed and he promised to get back to me and never did. I would not recommend this installer.
Response from Wallaces Heating and Cooling LLC
"When the system was quoted i quoted carrier\rheem and told him it just depended on what was available at the time. We did have trouble getting there as he stated had a tech get sick so that is true. We installed the system " Rheem " not a generic brand once installation was complete, he decided he didn't want that one so i was frustrated because once it's installed, we have to keep it and can't resale as new. He could have said something at any time we were installing but chose to wait till the end. AC units do not come with filter's and should be changed once a month."
Dolores G.
Oct 2021
Installation was done on the day promised. Workers were courteous and efficient. A few cosmetic details were taken care of at another time.
Juan G.
Oct 2021
Perfect great work and reasonable price.
RENA R.
Oct 2021
seemed friendly@ first but if you have a problem dissmisive, texted again says he will show and look at it noshow went on for 3 weeks had to have someone else come in and do the work(said work was kind of sloppy). no paperwork no warranty. discussed taking bill off from the work i did got hostile. so i cancelled the amex to renegotiate. decided to eat the 200 but i wanted the paperwork and warranty. 1st nasty then said he wanted us to pay cash or cashiers check. HAHA no record of transaction don't think so. figured out how to fill out warranty myself and told him i would call amex and have them reinstate. which I did and told him then he told me he was going to have Beto to come pick up check and if i did not he would file theft of services charges against me ie get me arrested.WTH? Not only is this man a bad contractor but has serious issues. very nice unless there is a problem. I thought people should know about this man before you hire him.
Response from Wallaces Heating and Cooling LLC
"Customer had a problem that was resolved over the phone but wasn't satisfied with the answer she was given. Then she wanted to take off 200 from the bill because of some work she wasn't happy with from a guy i referred to her. Then she proceed to cuss and fuss over it. I tried to explain that there were no longer paperwork on the warranties it was all done electronically (that's not me that's the manufacturer) and when she disputed the payment i did tell her we would file theft of services on her> Which is normal practice when someone doesn't pay there bill. She did receive a invoice at the time of sale with all the information including warranty info but wasn't satisfied with that either."
David S.
Oct 2021
I called Mr. Wallace on a Wednesday morning and by Thursday at 2 PM my new unit was installed. Everything went great and I will certainly refer Cecil Wallace’s company to my friends and everyone
Adrian N.
Apr 2021
Cecil, keeps in touch always, he is very polite and reliable. I do recommend him!
Natalie K.
Mar 2021
Cecil was very professional in explaining my needs. I was so impressed that he wasn’t trying to sell me the many extras that other companies always say you need. His crew showed up on time and left the job site clean. I was very impressed, got the job done in a reasonable amount time.
Walter D.
Feb 2021
Excellent work. Honesty, outstanding price from Cecil. Fastidious attention to detail by Mario and Raphael on the installation. Highly recommended.
Lee N.
Sep 2020
Wallace's Heating and Cooling arrived promptly at the time they said they would and did a great job of installing the unit in a professional manner that looks and works excellent!
Cherly B.
Sep 2020
Cecil went the extra mile for me. Showed up when promised and his crew worked to fix a problematic new hook-up as well as a no-charge for work to my other a/c unit. A man of his word is rare these days. Highly recommend.
Trey Y.
Sep 2020
Great work
Raul M.
Sep 2020
They were great. They did a great job. They save me money and they had a reasonable price.
Sofia F.
Aug 2020
Installed a new ac unit. Great price and service.
Karla S.
Aug 2020
Great service
Licensing
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FAQ
Wallaces Heating and Cooling LLC is currently rated 4.1 overall out of 5.
Wallaces Heating and Cooling LLC accepts the following forms of payment: CreditCard
Yes, Wallaces Heating and Cooling LLC offers free project estimates.
No, Wallaces Heating and Cooling LLC does not offer eco-friendly accreditations.
Yes, Wallaces Heating and Cooling LLC offers emergency services.
No, Wallaces Heating and Cooling LLC does not offer warranties.