WATER CLARITY PLUMBING INC

"I AM SORRY THAT THE CUSTOMER IS UNHAPPY WITH OUR PERFORMANCE. HOWEVER, THIS IS A PERFECT EXAMPLE OF WHY IT IS RECOMMENDED THAT YOU HIRE A PROFESSIONAL TO DO A JOB SUCH AS THIS. IF THE MEMBER HAD HIRED A GENERAL CONTRACTOR AS HE SHOULD HAVE HE WOULD HAVE NOT BEEN IN THIS SITUATION. A GENERAL CONTRACTOR WOULD HAVE ADVISED HIM THAT HE NEEDED HIS SUB FLOORING FINISHED AND THE HOT MOPPING DONE BEFORE 2 OF HIS INSPECTIONS, THAT IS WHY THEY FAILED. THESE ARE NOT PLUMBING RELATED OR IN MY BID. THE INSPECTOR DID REQUEST 3 OR 4 MINOR PLUMBING CHANGES WHICH TOOK 1 HOUR TO DO, SO THEY WERE MINOR. THE PHOTOS PROVIDED SHOW THE PLUMBING IS PERFECT. ANOTHER ISSUE WAS THE MATERIALS. AGAIN, TO SAVE MONEY, THE CUSTOMER CHOSE TO PURCHASE HIS OWN MATERIALS WHICH WERE IN FACT INCORRECT. WE ACTUALLY HAD TO PROVIDE ADDITIONAL MATERIALS WHICH WERE NOT IN THE SCOPE OF WORK AND WE DID THIS AT NO ADDITIONAL COST. THE BIGGEST PROBLEM HERE WAS NOT OUR WORKMANSHIP BUT THE CUSTOMERS LACK OF KNOWLEDGE AS TO THE REQUIREMENTS OF REMODELING A BATHROOM. IT'S NOT AN EASY JOB. THE CUSTOMERS ACTUALLY WENT ON VACATION AND ABANDONED THE PROJECT WHILE THE WORK WAS BEING DONE. THEY NEEDED A GENERAL CONTRACTOR THERE TO OVERSEE EVERYTHING. THIS IS WHAT CAUSED THE CONFUSION WITH WORK DAYS AND ARRIVAL TIMES. WE NEVER KNEW UNTIL LAST MINUTE WHEN THE CUSTOMERS WERE GOING TO BE READY FOR US. MOST OF THE TIME THEY HAD TO BE SQUEEZED IN. MY SUGGESTION, HIRE A GENERAL CONTRACTOR NEXT TIME. IT'S WORTH EVERY PENNY."

"ON 1/24/07, THE MEMBER CONTACTED US FOR A PRICE TO REPLACE HER 50 GALLON WATER HEATER THAT WAS LEAKING. SHE SPENT THE NEXT MONTH TRYING TO NEGOIATE A BETTER PRICE WHILE HER CURRENT HEATER WAS STILL LEAKING AND CAUSING DAMAGE TO HER WATER HEATER PLATFORM. ON 2/21/07, SHE FINALLY AGREED TO HAVE US COME OUT AND DO THE REPLACEMENT FOR $1295.00. UPON ARRIVAL AND INSPECTION, THE PLUMBER ADVISED THE CUSTOMER THAT HER EXISTING PLATFORM WAS SATURATED AND SHOULD BE ALLOWED TO DRY OUT FIRST. SHE WANTED THE HEATER INSTALLED REGARDLESS OF WHAT THE PLUMBER SUGGESTED. IF HER HEATER IS NOW TILTING IT'S NOT DUE TO THE INSTALLATION ITS DUE TO HER PLATFORM WHICH WE DID NOT INSTALL. THE MEMBER STATES THAT THE HEATER WAS DENTED. THERE WERE NO DENTS AND IF THERE WERE, WHY DID SHE ACCEPT IT? THE MEMBER WAS HOME WHEN THE INSTALLATION WAS DONE. SHE SIGNED THE WORK ORDER AND PAYMENT AUTHORIZATION. WE DID NOT CHARGE HER CARD WITHOUT HER APPROVAL AS THAT IS ILLEGAL. I CAN PROVIDE A COPY OF THE SIGNED PAPERWORK TO HER IF SHE HAS FORGOTTEN OR MISPLACED IT. IF THE CUSTOMER WOULD LIKE US TO COME OUT AND REMOVE THE HEATER, INSTALL A NEW STAND AND RE-INSTALL THE HEATER WE CAN DO THAT. HOWEVER, IT WILL BE AN ADDITIONAL COST. WE DID EXACTLY WHAT WE WERE HIRED TO DO. I HAVE ALL THE SUPPORTING DOCUMENTATION AND I FEEL THAT THIS SHOULD BE REMOVED ANGIE'S LIST UNLESS THE MEMBER CAN PROVIDE DOCUMENTATION PROVING OTHERWISE."