Weather Guard Lifetime Metal Roofing

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WeatherGuard Lifetime Metal Roofing put a metal roof on my house in November, 2012 and it has damaged my house. What was supposed to have protected my house has become a nightmare.  <br /> The salesman was on time, but, in my opinion, misled me about my gutters (he said the 5 inch gutters were fine, but 6 inch gutters are needed with metal roofs). The need for 6 inch gutters I found out much later after the roof was installed.  There have been other complaints about this salesman, including complaints to the Better Business Bureau. <br /> The two people they sent to do the install seemed to do an adequate job.  They finished much faster than I had been told to expect, and when they left around 5 pm the second day and said they were finished, it was getting dark outside and so I did not see all the pieces of sharp, cut metal they had left lying around the property.  <br /> When the first heavy rains happened after the roof  was put on, I had a waterfall over my gutters, and this was especially bad over my kitchen window, and I called WeatherGuard and was told this was normal - that water runs faster off of metal roofs than shingle roofs.  (And why you need 6 inch gutters to handle the run-off, though I was not told that until 3 years later.)  The water running over the gutters has caused my soffits to rot much faster than normal, has worn away mortar work, and the waterfall over my kitchen window has caused damage to the walkway underneath, washing away the walkway. <br /> Unfortunately, this was not the worst of it.  The two men doing the install never put any flashing or protection against my  chimney.  Nothing, so every time it rained, water was getting into my house behind my chimney walls.  It took a while for the damage from this to show.  When the damage began to show, I did not assume it was the new metal roof.  <br /> I had the gutter guy out who said the gutters were fine except they should be 6 inches, and pointed out that the roof had been cut too long, essentially leaving only about 2 inches of gutter exposed in some areas.  <br /> My fireplace had begun to settle, and I had a foundation guy out, who said my foundations were fine. <br /> I had a fireplace guy out, who climbed up to the roof to check for a leak in the chimney pan or cracks around the chimney, and <br /> found the absence of any flashing from the metal roof, and NO protection against the chimney chase from the rain. Essentially, every time it rains my house was being damaged around the chimney chase.  <br /> I am in the process of having the chimney chase, fireplace box, and support structure rebuilt and repaired.  <br /> When I found out in November 2015 that a bad metal roof install was the cause of all of this, I contacted WeatherGuard Metal <br /> Roofing, and Chris came out.  He climbed the ladder and saw what had (and had not) been done on the roof install, and when he came down, he said that it was them - that it was not installed correctly.  He sent a team to put on flashing around the  chimney and cut back some of the roof that had been cut too long and was making the waterfall effect over the gutters so bad.  Chris also told me I needed 6 inch gutters (but his salesman had told me my gutters were fine and would not need to be <br /> replaced).  Chris saw some of the damage that had been done to the house.  But, other than the crew he sent to put on some flashing, they have not fixed any of the problems.  <br /> The people replacing my chimney chase and doing the repair work have said that all of this damage is due to the bad install of the metal roof.  <br /> I have been in contact with Chris (last contact on Feb 29, 2016), and he initially seemed like WeatherGuard would help cover the costs of the repairs.  During our last conversation he said it was my fault - that I should have known and called them <br /> sooner.  How could I have known that they did a poor install?  And when I was told it was the roof, I did contact them right away.  <br /> During out last conversation he got off the telephone line, and then a lady came on the line and said he would call me back.  He has not called me back.  <br /> So, I put a metal roof with a lifetime warranty on the house, to protect the house.  Instead it has damaged it.  I am having <br /> difficulty getting the company to step up.  They did send a crew in November 2015 to put on the flashing that was never installed against the chimney chase, and cut back some of the roof over some of the gutters, but that crew did not fix the problems caused by the bad install, and I still have waterfalls over my gutters whenever it rains very hard.  <br /> Having this company put a metal roof on my house has become a nightmare.  <br /> <br /> <br />

They did a very good job with the roof and the addition that came off the house and covered the deck. The only reason I gave them a B rating for quality instead of an A has to do with the finishing touches on the addition. All around the house the soffit fascia is covered in white sheet metal. When they finished the addition, which follows the roof line of the back of the house. They left it with bare, untreated wood. They don't use treated lumber because it reacts with the metal roofing and some corrosion may result. That's fine, but they should have at least covered it so that it tied in with the rest of the roof line. As we did our final inspection, I asked about the wood being treated and he explained why they don't use it. I said " so I guess I'll have to cover it?" He said that I would. I was leaving town on business in a couple days and had a lot going on, so I guess I just didn't think to put my foot down and insist they do it. Here in Mobile, Alabama we are the wettest city in the nation. We get more annual rainfall than Seattle, and it's humid. Wood rot happens.I went and bought some Thompson's Water Seal, and some sheet metal and took care of it myself. I have some pictures, but I don't see how to post them on this review page. The workers were very polite and cleaned up very well each day. <br />

Apparently the salesman says what ever he can to make a sale and the Hispanic installers have no information about what was promised. It appears they have no pride in workmanship or quality control since the installers kept covering up damaged wood eaves instead of replacing it, as promised. I had to stand over them and make them take roofing off and replace damaged eave then re-install roof. The installers broke the electrical outlet they were using and never told me. They have no respect for property as they pulled up in the front yard in their personal car. I ask them to move it, then they pulled the trailer with all the roofing into the yard. Guess they don't understand English very well. Wood was left exposed on the roof that Stefan the salesman told me would be completely covered. Boots were not installed on roof penetrations as was also promised by Stefan the salesman. The installers also killed a Japanese maple tree by throwing materials off the roof onto it. After the first day they left the property and left nails and garbage in the driveway that I had to clean up before my wife got home and rolled over nails.Some of the metal sheeting is bent and the drip caps are not straight. Based on all the problems using Weatherguard metal roofing was a huge mistake. Would not recommend! <br /> UPDATE - I tried to buy some more roofing from this company because I needed a new carport to match the house. The owner said he wouldn't sell me anything unless I removed previous reviews because they were negative. Blackmail offer in order to buy matching roofing from this company. Never had that demand made on me to do business with a company. WOW. No way I was going to buy from him after he tried to blackmail me like that.

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Great took a little more than two days. Rain was threatening and they kept working til everything was covered even though they had started ay 7:45 that morning. <br />

Excellent job. Everything was done on time and very clean. Just perfect.

They did a good job. The service was very good.

The contract session was with Stephan Boyer. He was very through and informative. We knew exactly what we were getting and what to expect. Chris Renda and his crew showed up as promised. They showed up with all materials and immediately started work. The crew took no breaks and barely took time for lunch.. Chris Renda kept us infomed of everything going on.He found that our dormers had not been wrapped or waterproofed so he removed all the siding and began wrapping and waterproofing the dormers for us! The crew took 5 days of hard nonstop work installing our beautiful new patina green metal roof. We are completely satisfied! ! <br />

Prompt, courteous, beautiful job.  But, they could have used the magnet rake more and gotten up the screws, I have flat tires that have to be aired every time I mow.  They could have returned as promised to remove the base of DISH that was put up incorrectly and had to pay DISH repairman to come and replace with new unit. I have sent email reminding, to no avail.  <br /> <br /> <br />

They were very prompt and professional although the price was a bit high <br />

They installed roof on the date as promised and completed the job in 1 day.  They did an excellent job of cleaning up after they finished the job <br />

Over all it was OK.  I was not happy with how much time I had to spend picking up trash after they left - from strips of sharp metal, to dozens of screws every day for a week (literally), to their snack wrappers and drink cans every evening.  The house had been painted a few months prior to the roof job and they managed to gouge several pieces of newly painted wood from the sides of the house.  I was told it would not mildew and 2 years later it has and needs a cleaning.  Had they been honest about that, I would have gone with a darker color. <br />

The service was great. Everything went smooth, however three guys got in a fight on the roof and it was not ideal. This slowed down the work a bit. But other than that, everything turned out okay.

They did an excellent job on the metal roof and we have no complaints. We also contracted them to do gutters and we had a little bit of trouble with the gutters. But, people compliment our roof all the time.

Their installation was good. I was satisfied with their work.

I love it. It has reduced my heating and air bill. I think it was well worth the money and they offered a lifetime guarantee.

The service turned out well. It took a while to complete. We had a leak in the sunroom and they came out quickly whenever I called them. However, it took a while to pinpoint where exactly it was leaking. They were out here a few months back and did some more extensive repair and were able to fix the leak this time. But they always responded and took care of the issue. I would recommend them.

Overall, it went very well.  Everyone was very responsive to my calls.     See the story above. <br />

We wanted a metal roof.  We talked to several companies.  Weather Guard answered the call.  Stefan, on of  the brothers and owner's of the company came out.  He was the salesman (sleazy salesman), but he knew his stuff.  He showed us the colors it came in and invited us to the Alton Road showroon. There we got a bigger and better look at the colors. <br /> We liked the job they did so much.  We talked to my Dad about his leaky roof.  They did his roof.  Then in 2011, our Church needed a roof.  After several bids they went with Weather Guard. <br /> We heard no cussing, no loud radios, no smoking or cig. butts left laying around.  They cleaned up and

We had a really good experience.  The crew worked very hard, and did everything we asked.  When some unexpected things come up in regards to replacing a skylight, we improvised and came up with a great solution.  My husband climbed up on the roof to inspect the job, and the crew fixed everything he wanted changed.  When they left, they took every single scrap of trash with them.  Over the last year I have found 2 or 3 roofing tacks they missed, and we have almost 4000 sq. feet of roof. We were very pleased, the roof is beautiful, and we are happy we contracted with them. It was pricey, but we would do it again.

I would recommend them to anybody. They were A+ on everything.

Their service was fine.  I would recommend them.  They were punctual and courteous.  They cleaned up every day.

It was absolutely fabulous.  I have seldom been so pleased with a contractor as I was with these people.  From the first contract, discussing the ins and outs of metal roofs, they were absolutely suburb.  They executed flawlessly.  The integrity is what impressed me most.