West Coast Refinishers

We originally hired Jason in September 2021 to do a bathtub refinish. Work was completed as scheduled, but the following day, we noticed some product malfunction. We informed Jason of this that same day, to which he replied he could repair the next time he was in town. Over the course of the following 5 months, we have documentation of at least half a dozen attempts to get in touch with him to get this resolved with no response. In March 2022, we informed him one final time that we were going to initiate a complaint with the Oregon Construction Contractors Board (CCB) if this was not resolved. When we did not get any response to this notice, we did in fact initiate that complaint with the CCB. Oregon CCB requires a 30 day official notice to be sent to the contractor before the complaint becomes official, allowing them that window to resolve the issue without CCB’s involvement. On the very last day of that 30 day window, we did finally receive a note from Jason offering a single day to make the repair, despite the fact that we had now said we were no longer interested in him repairing the work but rather giving us a small partial refund of what we paid. We reiterated to him our stance on the repair vs partial refund and allowed him one final opportunity to resolve before the CCB complaint became official. When no response was received, we filed the complaint paperwork with CCB. We started the process with CCB (see Oregon CCB website records for Gaffke Enterprises for record of this complaint), but ultimately opted to withdraw the complaint because we felt the small refund we were asking for didn’t warrant the small claims court process/costs that would have been required. However, we felt it was important for all future potential customers to know of our experience. *If you would like to see photos of the product malfunction or hear more details about our experience, please respond to this review and we can reach out to you personally.

Title: Consumer Beware We originally hired Jason in September 2021 to do a bathtub refinish. Work was completed as scheduled, but the following day, we noticed some product malfunction. We informed Jason of this that same day, to which he replied he could repair the next time he was in town. Over the course of the following 5 months, we have documentation of at least half a dozen attempts to get in touch with him to get this resolved with no response. In March 2022, we informed him one final time that we were going to initiate a complaint with the Oregon Construction Contractors Board (CCB) if this was not resolved. When we did not get any response to this notice, we did in fact initiate that complaint with the CCB. Oregon CCB requires a 30 day official notice to be sent to the contractor before the complaint becomes official, allowing them that window to resolve the issue without CCB’s involvement. On the very last day of that 30 day window, we did finally receive a note from Jason offering a single day to make the repair, despite the fact that we had now said we were no longer interested in him repairing the work but rather giving us a small partial refund of what we paid. We reiterated to him our stance on the repair vs partial refund and allowed him one final opportunity to resolve before the CCB complaint became official. When no response was received, we filed the complaint paperwork with CCB. We started the process with CCB (see Oregon CCB website records for Gaffke Enterprises for record of this complaint), but ultimately opted to withdraw the complaint because we felt the small refund we were asking for didn’t warrant the small claims court process/costs that would have been required. However, we felt it was important for all future potential customers to know of our experience. *If you would like to see photos of the product malfunction or hear more details about our experience, please respond to this review and we can reach out to you personally.