WEST HARTFORD LOCK CO

Needed to have several doors re-keyed for my daughter's new home. Had terrible experience with another "locksmith" and did not use them. Called West Hartford Lock, my husband spoke with the office manage, Kathy Cerruto. Could not have been nicer, more professional, or more helpful. Someone went to my daughter's a few days later and re-keyed several locks in not too much time. VERY reasonable. Would absolutely recommend and use them again.

I worked with a guy named Drew. He returned my call first thing in the morning and was able to come out within 45 minutes. Not only did he put the new lock on, which required drilling a new hole through the door and shifting the latch lower, he also went over how to put the codes in and use the lock. He was very friendly and knowledgeable with what he was doing. I'd recommend them again. It cost me $65 for him to drive out to the next town and $75 for the installation. $10 cheaper than the locksmith tat was down the street from me.

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Couldn't be happier! I called West Hartford Lock at 9am and the serviceman Kris was walking through my door by 1pm. Within 30 minutes the work was completed. The bill was reasonable and in line with the quote they gave me earlier in the day. I would definitely use them again and recommend. <br />

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Kris was very good and did a very nice job. He even fixed the locks so that they were smooth to lock and unlock. I would use his services again although hopefully I'm not gonna be buying a new home in the future.  It was alittle pricey but he did drive all the way out from West Hartford which was part of the price. Honestly, I could have done it myself but it would have taken a lot longer for me to do it. I'd rather just pay the professional. <br />

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Fantastic service. Very Professional. Rekeyed all of the locks in my house and cut me several spares. He also noticed the metal lock plate where the bolt comes out of the back door was broken and added a replacement lock plate for Free. I called a bunch of locksmiths for this simple job and they were all MUCH more expensive. It's a simple common service and I think some of the locksmiths take advantage of that and charge much more. Will definitely use West Hartford Lock for any locksmith issues in the future. <br />

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<p>Love West Hartford Lock Company! I decided to call this company based on the many positive reviews on Angie's List. </p> <p>We have had problems for years with old and and quot;stickyand quot; doorknobs, and a back door that never closed correctly. Kris from WH Lock Co. arrived promptly. He was friendly, courteous, professional and incredibly efficient. At last, we have full use of all of these previously and quot;brokenand quot; doors and knobs/keys! Price was very reasonable as well. </p> <p>We would definitely hire West Hartford Lock Company again. Thank you, Kris... great job!</p> <br />

This guy really knows his stuff! We first went through the house and I showed him all the locks that I thought needed to be re-keyed. He worked on them one at a time, noticed a few items needing fixing, and every time something did need fixing he would come get me and explain asking whether I wanted the problem corrected or not. He works very quickly, is very thorough, very knowledgeable, notices all the details. All my doors / locks work better now and lock easier. <br /> He did show up a little late, but called and let me know he was running late. Overall, I'm very happy with the results. Given how much he actually did, the $486 seems reasonable. <br />

The technician was extremely helpful and performed the work quickly. All in I believe he re-keyed about 7 doors and changed one broken mechanism. In addition, we had a couple of doors that were and quot;toughand quot; to open and/or unlock -- he fixed them for us, and they're now working extremely smoothly -- and he did this free of charge as he was rekeying the doors. Highly recommend WH Lock to anyone. <br />

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The locksmith was very respectful of my home environment. He worked quietly and neatly. I called the evening before and was traveling for work during the weekend, so I wanted the locks changed the following day if at all possible. I left an email to them, followed by a call to them as soon as they opened that morning. Within two hours, West Hartford Lock sent a locksmith over. He was very honest, saying it would cost less to change the cylinders than to replace the complete doorknob for the back and side doors, but the doorknobs are as old as the house (75 years), so I may consider changing them, but it's my call to make. No pressure, just a presentation of facts. I opted to change two of the three doorknobs completely and changed only the cylinder on the front door, which has a newer knob. Overall, service was prompt and affordable. I'd definitely use them again. <br />

I had called the previous day, and had asked for someone to come out to rekey the locks. The person I spoke to said that they would send someone, between 11 and two, and they would call first. Drew called at around 12:30 and said that he would be there shortly. He did great work, and even fixed my front door, and told me that there was a part failing, but that the company would send it to me for free, and he would call the company and arrange that. <br /> The one thing that I was not told on the phone is that there was an automatic $50 charge just to come out. That came out when I asked how much it would be to install the new part, and was told that there would be a fifty dollar fee to come out and then $40 or so to install the new part. Otherwise, he was very professional, very quick, and did a great job! <br />

Great service - fixed the door lock and realized I had lost the key to a different door. He fixed both! <br />