Whipple Service Champions Heating, Plumbing, & Electrical

Had some issues in the beginning, but we're satisfied at this point.

The pro knowledgeable and quick. Good job! Thanks.

Good work pleasant takes time to do a good job. A bit pricey for me

good job

Over the years I have used 4 different companies for my A/C, heating and plumbing needs. I will be using Whipple Service Champions from now on. James Garcia is a service technician with Whipple. James did a fantastic job on my A/C blower motor replacement and system service. He arrived on time for the diagnostic service on my system. He explained everything to me. (I tend to ask a lot of questions). He gave me a few quote options. I accepted one of the quotes and James was back the next morning to do the repair. He did everything has said he would do. My system is repaired and operating properly. I will be using Whipple from now on for all my plumbing, hearing, air conditioning, drain cleaning and electrical needs.

DO. NOT. JOIN. THE. CHAMPIONS. CLUB. After spending thousands to get hookups installed for laundry and doing some other projects, they talked me into joining their Champions Club that had several "free" maintenance visits per year. After one of these visits, when I refused some of their suggested repairs, they sent an insulting email asking "What's holding you back?" I guess the initial thousands of dollars I had spent wasn't enough, and now they're treating me like someone who is having financial problems. I replied to their email to let them know that it was offensive, but nobody ever responded. If you try to cancel and leave the Champions Club before the year is over, you have to pay for any of the free services you used. Another "benefit" of the Champions Club is their priority scheduling, saying they will bump you to the front of the line, in front of other non-members. But if you don't read the fine print, this only applies to repairs, and not to any of the maintenance services. When I tried to get the free AC Tune-Up done before summer, they said they couldn't see me until the end of September. I waited until the end of September in my home without air conditioning until the day of my appointment finally arrived. They said they would be there between the hours of 1pm and 6pm. I got a text at 5:30pm saying they needed to reschedule because their technician had something come up. This was the first communication I got from them that day. Needless to say, they lost a customer. And I am counting down the days until I can safely cancel my Champions Club membership without any penalty so that it doesn't renew for another year. My advice, choose any other HVAC company, but read through the reviews first.

The gentleman worked in finding the answer to our problem, and he was kind, considerate and knowledgeable. I will call Whipple again because of another service call I made also.

Quick got the job done, good customer service.

I would give zero stars for dishonesty, but one is the minimum. Before you call Whipple, please read this. I had Whipple technician Justin Anglesey come to inspect my AC unit. I informed dispatch that my AC wasnâ t cooling and suspected a bad capacitor. Justin inspected the unit and told my wife the compressor was shot, along with multiple other issues in both the AC unit and furnace. He recommended a complete HVAC system replacement. In his work description, Justin claimed the compressor had bad readings on two legs and wasnâ t kicking on, and that the contactor and capacitor were also bad. However, I know that for a proper inspection, the thermostat needs to be on, which he never checked or asked my wife to turn on. This raised a red flag. Hereâ s how the system operates: â ¢ Capacitor: Crucial for starting the compressor and fan motor. If the capacitor is bad, the compressor may not start. â ¢ Contactor: Supplies power to the compressor and fan. If the contactor is bad, even a good capacitor wonâ t start the compressor. â ¢ Furnace: A bad control board or blown fuse would prevent the furnace from operating, regardless of whether the AC unit turns on. When I got home, I replaced the capacitor and filter myself, turned on the thermostat, and the AC started cooling immediately. The house went from 85 to 72 degrees without any issues, proving that Justinâ s diagnosis was wrong. He claimed the control board and circuit were bad with a blown fuse, but that was also false, as the furnace and AC worked fine after the capacitor replacement. I called Whipple to cancel the unnecessary system replacement appointment Justin set up and requested a callback to discuss his dishonesty. Despite a history of issues with Justin, he continues to represent Whipple. Iâ m considering filing a complaint with the Utah Division of Professional Licensing. Itâ s unacceptable to suggest a $15-20k system replacement when a $31 part fixed the issue. Whipple needs to address this dishonesty before more customers are misled.

Whipple Heating and Air - A Service Whipple Heating and Air was a lifesaver when our AC died on a hot August day. They arrived the next day! Frank and his team were professional and thorough, explaining everything clearly. The quote was detailed and honest - no surprises! The installation crew was fantastic, respectful of our home, and worked tirelessly. They cleaned up perfectly too. I learned so much about maintaining my system and highly recommend their service subscription to clean your HvAC and hot water heater multiple times a year. Great company, great service!

I set up an appointment for plumbing In Salt Lake City- they never showed. When I called to ask why- they had called the incorrect phone number- an old number I had called twice to change. They rescheduled the appointment- but told me to call back to see if they put in the correct phone number- I called several times- it just went to dead air. Very poor service.

Yes they did a great job! Prompt, friendly and efficient.

Appreciate the introductory email with photo of Tech that will be doing the work.

Zachary McBride was excellent. Fast, thorough and friendly.

presently satisfied

Great service! Got the project done on a timely manner. I highly recommend using Home Advisor.

Quality work and efficient!

From the service tech to the installers, everyone was professional and great to work with. Gave me options up front and didnâ t pressure me. Already recommended them to family members. Grade A work.

Great experience from start to finish! The office staff was so helpful in getting a technician scheduled to come out. The technicians were all very professional and polite throughout the process. Awesome job Whipple!

I appreciated Whipple prompt response when I called about a clogged drain. McKay demonstrated impressive expertise, efficiently resolving the issue while providing insights into both immediate and future solutions. McKay exemplifies the professionalism and service excellence of Whipple.

They resolved my problem after a year of dealing with other HVAC companies. We had intermittent room temperature air blowing after a newly installed unit in 2020 by Superior. They could never fix it or figure it out. I called Whipple. They came out on July 21, 2023. Within 1 hour Derek Whipple found the problem which was a wiring issue which was done improperly. We finally have a smooth running AC unit!

Technician neat clean knowledgeable significant contribution to my Master bathroom Tremendous Job.

I got called and rescheduled in 4x and then when the guy came out he was only liscenced to do the AC tune up, I thought no big deal just a bit annoyed. The gentle man was nice and helpful, and did the job fine until he went up to my attic and while coming down our stairs after finishing, falls on our stairs and puts a large hole in my wall. He stated he did not see the damages when I pointed it out to him and that a supervisor will come out later to review things with me. The supervisor came out and says they will provide me a credit, and I ask him about what if we don’t want to do anything with you? I don’t get clear answer and am now having to fight to get my wall fixed.

They came and rebuilt my bathtub faucet for over 700$ then within 2 weeks it was leaking again, they came back because it was supposed to be under warranty. It wasn't and they want another 900$! Terrible service and price. Find another plumbing service

Was quoted price to replace motor and capacitor it was $889, This is after a $150 discount and 15% off parts. I shopped there price with other service providers and got quotes for the same work. The average of three other quotes was $325 less than Whipple. Had a new furnace install a year ago and afterwards I check their price $5000+ against two other companies and found out Whipple was almost $2000 higher. I will not use them again.