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Wind Bender Mechanical Services, LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Wind Bender Mechanical Services, LLC is a full service mechanical company providing Heating & Cooling, Plumbing and Electrical Service, Repair and Replacement. The primary difference between us and the other Mechanical companies is that we have over 30 years experience in commercial installation in Heating & Air and Plumbing. And what that means if you are considering new equipment or a replacement in your home, you're getting a quality job installed by the highest industry standards at a residential price. Services - Ohio Air Conditioning, Air Conditioning Contractor, Air Conditioning Repairs, Air Conditioning Installation, Heating Contractor, Heating Repairs, Heating Installation, Furnaces, Boilers, Water Heaters, Indoor Air Quality, Air Cleaners, Humidifiers, Dehumidifiers, Geothermal Service, Geothermal Installation, Geothermal Repairs, Plumbing, Bathroom Remodeling, Kitchen Remodeling, Gas Lines, Pipe Work, Sewer & Drain Line Cleaning, Sump Pumps, Garbage Disposals, Reverse Osmosis, Water Softeners Service Area - Jamestown, OH, Dayton, OH, Miami Township, OH, Riverside, OH, Trotwood, OH, Centerville, OH, Harrison Township, OH, Miamisburg, OH, Dalton, OH, Rocky Face, OH, Varnell, OH, Xenia, OH, Fairhorn, OH, Beavercreek, OH, Springfield, OH, New Carlisle, OH, Washington Court House, OH, Urbana, OH, Wilmington, OH Counties: Montgomery County, Whitfield County, Greene County, Clark County, Fayette County, Champaign County, Clinton County
Business highlights
Emergency services offered
21 years of experience
Services we offer
Air Cleaners, Air Conditioning Contractor, Air Conditioning Installation, Air Conditioning Repairs, Bathroom Remodeling, Boilers, Dehumidifiers, Furnaces, Garbage Disposals, Gas Lines, Geothermal Installation, Geothermal Repairs, Geothermal Service, Heating Contractor, Heating Installation, Heating Repairs, Humidifiers, Indoor Air Quality, Kitchen Remodeling, Ohio Air Conditioning, Pipe Work, Plumbing, Reverse Osmosis, Sewer & Drain Line Cleaning, Sump Pumps, Water Heaters, Water Softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.739 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 51% | ||
| 15% | ||
| 3% | ||
| 10% | ||
| 21% |
Showing 1-25 of 39 reviews
James L.
Sep 2024
Windbender installed a new minisplit system for us. It immediately leaked and did not work. Over the next year they were out repeatedly to "fix" the system but it continued to leak and stop working. They were unable to repair it after multiple visits. After one year, they said it wasn't their problem anymore and would start charging us to repair it. When they came out the last time they said there was no leak. "What is wrong then, I asked. "It's out of refrigerant." "But there's no leak I asked?" "Yes, he said, no leak." They then said that if we wanted then to find the leak (that supposedly didn't exist) it would cost us $2800 + $220 for the drive. This is a new system still under factory warranty. The new owner of Windbender said he would not be responsible for anything he did not install. He offered to sell us an entirely new system. The new owner refuses to even look at or work on this system that his company, Windbender, installed incorrectly. So we have a new system that has never worked correctly, does not work now, and the company that installed it refuses to repair or replace it under its warranty. This company is dishonest, unethical, and they will not do the right thing if they can wiggle out of it.
Mark N.
Jun 2023
Zero stars….. You have been warned… Do not use this company EVER…. I called this company because I was in need for a hot water replacement. This company charged me for a diagnostic test that was already completed by another contractor but they stated they needed to complete their own. The hot water heater was being bought and paid for by the Navien due to a issue with our new hot water heater. Navien stated the repair should cost no more that 396.00.00 because they are supplying the parts. So, Wind-bender came out and gave me 3 different quotes for over 2,000.00. I called Navien and ask why it was so much and they stated AGAIN there is no possible way due to they will be supplying all parts needed. I called Wind-bender looking for an explanation of why there prices are 6X more than expected. They stated of all the necessary work they had to to to replacement. They stated it would take 2- technicians 5-6 hours due to the amount of steps involved. So, I declined Wind-bender estimate and services and called another plumbing contractor and they replaced the joe water heater for 334.00 total. They had the job completed start to finish in 1 hour with 1-guy only. Wind bender attempted to take advantage of me for thousands of dollars. Do not use this company for anything or you will pay over 6X more than you can have other plumbing/Heating companies perform service.
Response from Wind Bender Mechanical Services, LLC
"Mr. [Member Name Removed], To address your complaints. When we called to schedule your appointment, we gave you upfront pricing on the cost to have our technician come and verify the diagnosis of your tankless unit and call the diagnosis into Navien to obtain the RGA needed to purchase the unit under our account then return the old unit under warranty to get credit applied to our account. You agreed to the $150.00 service fee and paid in advance of our visit. We also advised you that if you have us install the water heater that the $150.00 service fee would be credited on the installation cost. As to the cost of the replacement, Navien only covers $360.00 of the cost. We advised you that you should go back to the builder that had the unit installed to replace it under warranty because the unit was only 11 months old, and they should honor a one-year warranty for their installation. It seems that is what you have done to get your situation handled, and now you have called our office arguing about the $150.00 service fee that you had approved and paid before we came out to the property. You have threatened to call the BBB and leave negative reviews for our company if we do not credit you for the $150.00. We feel this is in poor taste as we did come out and give you the information you needed to determine your course of action for the replacement, and we were upfront to you on the cost of our service and what the fee entailed, which you agreed to beforehand."
Karen D.
Aug 2022
I would definitely would not hire them again. Our home warranty sent them to us. It took 16 days for them to repair our air conditioning unit. When I called on day 15, they hadn't even ordered my parts and she didnt know when they would be able to repair our unit. Its amazing how after my call them were out here the next day. Ugh
Response from Wind Bender Mechanical Services, LLC
"Mrs. [Member Name Removed], we were very surprised you gave a 1 star review. The reason your repair took so long is as follows: We received your work order from your home warranty company on 7/29 and then scheduled the initial appointment with you for 8/1. We submitted the work needed to your home warranty company the same day we were out to diagnose the issue. We then had to wait for the warranty to approve the repairs, and we kept you apprised of the status multiple times. When we did hear back from the warranty company on 8/10, they stated they were waiting on your to approve the non-covered amount on your repair. The home warranty had tried to reach out to you to get that approval, and we emailed and texted the invoice to you for the non-covereds ao that we could put in an order for the part. You called on 8/11 and said you would make payment that day. We did not receive the payment. You called our office on 8/15 and proceeded to get into a very heated conversation with our office personnel. Stating the payment is pending on your end and you wanted service tech out the next day. We then again explained to you that we had to order the part from the manufacturer and could schedule as soon as we received the part, which then you got even more upset and hung up on our office personnel. The payment did go through on 8/15, and we were out the next day to make the repairs. We feel your review was not warranted, we did everything we could to work between your home warranty company and yourself."
Leo F.
Jul 2017
I would never again do business with this company and I would recommend that anyone else who is considering them to look elsewhere. My home warranty company selected Wind Bender to do the initial inspection and then to perform repairs, so they were not my contractor of choice. To start the work, Wind Bender requested 1/2 down and the other half upon completion. I was sent a link via email to make the initial payment and had every reason to assume that I'd make the final payment the exact same way. I was at work when they came to complete the repairs and did not expect to have any problems with their work or any issues with receiving an invoice for final payment. While at work, I received a series of calls from the person who let them into the house and was told that their workers stated that they were not leaving until I got home from work to pay them. The workers stated that their boss instructed them to do this. I was shocked, upset, and nervous. I immediately called the Wind Bender office and spoke with Candy, the co-owner, and asked why her workers were seizing my home and holding it and those inside hostage. Candy was extremely unprofessional and became very belligerent. I advised her that I made an initial payment through a link sent via email and that I assumed that I'd make the final payment the same way. I also asked why they could not and/or would not leave an invoice. Candy then replied that she instructs her employees to remain in people's homes until they collect payment. She stated that she'd send me a link to make payment and, this is a direct quote, "I'll send you a link, but my men are staying in your house until I receive confirmation that the payment was made. I don't care how long it takes. They're not going anywhere until I get the confirmation." I felt like I was dealing with members of the mafia. I was so distraught that I was going to leave work and contact the police. I had strangers in my home who refuse to leave. I made the payment as soon as I received the link from Candy because I did not know who these people were and what they were capable of doing. If a stranger tells you that they're seizing your home and holding you hostage, then you never know what else they may do to you. Afterwards, I received a voice mail from Bob McBride who told me lengths that they had to go to in order to get one of the parts and that I should be grateful. I called back the next day and left a voice mail requesting the final invoice showing the work done and the amount paid to them. I did not receive a call back, so I sent an email to Bob. He responded that I'd get the invoice once it was ready. I waited a week and contacted them again, but did not get a response. I contacted the home warranty company and they advised that they received a final invoice for the part that they paid, so I was surprised that I had not received one from Wind Bender. I sent another email to Bob asking for the final invoice and I also advised him that after 24 hours of leaving the air conditioner on, that it never reaches the set temperature. Bob did not respond with the invoice nor did anyone contact me about sending someone else out. I have no idea to the extent of the work done by them because they refuse to send me a final invoice and I have no proof (other than bank statements) that I've paid them in full. Also, their workers left a deep scratch in my new bamboo floors when either removing the old unit or bringing inside the new unit. I have not even addressed that with Wind Bender because they refuse to contact me.
Charlene R.
Jul 2017
They replaced a gas valve
Kirsten M.
Apr 2017
The Wind Bender Mechanical team did a fantastic job, from diagnosing the problem with the old AC unit, giving me my options on repair or replacement, assisting with financing for a new system, and the installation. Candy was extremely helpful, and was able to get someone out the day after I spoke to her. Bob, the service technician, was fantastic for both the diagnosis and the installation. He spent extra time on the diagnosis, making sure that all I knew all of my options. When he came back to install the new system, he made sure that everything was working properly before he left, and when he realized that a part on the new system was defective, offered to come back the next day with the new part, on a Saturday, to make sure he finished the job properly. He was professional, showed up on time all three days, and took care of the issue, working straight through and even braving the storms on Saturday to finish as quickly as possible. In addition, he detected a gas leak on my furnace, a leak that I had no idea about and could have been very costly. He turned off the gas, reported the leak to the home warranty company and to Candy, who called me on Saturday afternoon to assure me that she would get someone out on Monday to fix that problem! I am extremely impressed with Wind Bender Mechanical and will definitely use them again (I’ve already sent in the work order for them to repair the gas leak) and will recommend them to all of my friends and family.
Robert M.
Dec 2016
Came out quickly, the tech they sent was fast and efficient, but that's where the positive experience ended. He wrote up a work order, stated that the part may need to be ordered and they would be in touch. After almost a week of nothing, we called several times only to be told that they hadn't even contacted the home warranty company for approval. Once they had, we were told it would be an additional $85 to schedule our appointment for that week (even though they waited a week to even check about approval). Tech's were good, but the office staff is awful. Would not use if given a choice
Mike W.
Aug 2016
Poor. Called company to schedule an appointment. They confirmed date and time, so I took off work. Well after nobody showed (or called - not very hard to call when running late) during first several hours of time slot, so I called the company myself. Was informed last appointment was running late and they would not be able to make it - can we reschedule for tomorrow? Regrettably I agreed as needed someone to check unit. Second day they did show - but technician had no idea what could be causing high humidity in the house. Had to call his boss several times to ask what to check for. He came back in from van and started to check air flow out of vents - he stated it could be slow air movement, but then he stated to be honest I have no idea if this meter even works. Let me go back to the office and discuss with the owner and we will get back to you. 5 days later - still no response.
Penelope K.
May 2016
unknown
Doug W.
Feb 2016
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Jennifer H.
Jun 2015
unknown
D V.
Apr 2015
They did a good job. They were professional, showed up on time, and took care of the issue. I would recommend them and I would use them again.
Wendell B.
Apr 2015
It went well. They addressed the problem. They were good and on time. They handled things in professional manner.
Kelly D.
Apr 2015
They're pretty quick coming out. They're just nice, they come and do their work at a reasonable price.
Stephen T.
Apr 2015
It was very good. It is working just fine. It is great. I've got hot water again. I found out about them through American Home Shield. My interaction with them was great. I was able to work with them very well. He was very personable. I enjoyed speaking with him. Actually, it was easier speaking and working with him than it was with the folks at the store.
Becky A.
Apr 2015
It was fine, it was good but it's a little complicated to rate because we have unfinished basement and we had an outside cost that needed to be replaced.
Ginny P.
Apr 2015
We would use them again. There was no problem. They had a good price.
Penelope K.
Apr 2015
We have been really happy with them. The crew was very nice and professional. They seem to know how to set up the system.
NICOLE G.
Apr 2015
It was not a good outcome at the end. We are not pleased with Wind Bender. They faucet was leaking and the first time they came and they took apart the top part of the faucet and they called Moen because it was under warranty. Moen said they will replace part of the cartridge. They order that part and when they came back out they took apart the entire faucet to put that cartridge in they realize that the faucet was worse and it needed a whole new head. So they misdiagnosed it from the beginning so they had to call Moen again. We had bought the house a year they earlier and Moen said since I was not the original owner they won’t replace it, unless I had a receipt. They came out later with a replacement faucet that we had ordered and they came with the wrong faucet. They we had to order another faucet and they had to come out again and during this time the kitchen faucet was turned off and that was an inconvenient. They put the faucet in and in a week later the facet was loose on the counter top. We called them and they said it was not their fault because they had tightened it when they left it. They charge us another service charge and we were not happy with the outcome. They should have replaced the faucet and stood by their work.
Response from Wind Bender Mechanical Services, LLC
"(removed member name), We are sorry you are not pleased with our company. I encourage you to always contact the company in which you are not satisfied with before listing a review, for most companies truly want to resolve any differences, and most of the time can reach a happy resolution. I looked into the charges and saw your home warranty company deemed you were responsible for these charges. I have notes that your husband was completely satisfied with our services and signed off on work performed. I know that our tech went above and beyond in helping your husband identify a leak that was pre-existing from your dishwasher. I am saddened I didn't get an opportunity to speak with you further about this at the time of services, I am sure we could have reached a mutually satisfying resolution to your concerns. Thank you, Candy McBride, Vice President"
Phil F.
Apr 2015
<p>My memory was that they did the work and did exactly what they said. They gave an estimate and the final amount was the same as the estimate. The guy was professional and did good work. They were not cheap, but you get what you pay for. </p>
MIKE M.
Apr 2015
They were good, they take care of the problem. They were working fine ever since. He was fine, we had conversation and he told me what needed to be done.
Dianna M.
Apr 2015
I'll never hire them again. They were so rude and I would never recommend them to anybody.
Response from Wind Bender Mechanical Services, LLC
"Ms. [member name removed], I understand you did not feel you received good services from our company which would explain why you put a stop payment on your check. I reached out to you when this happened and unfortunately I never received a phone call back from you. I encourage you to first contact a company when you are not happy with services , for most companies truly want to work with you towards a mutually happy resolution. I am sorry you didn't explore this with our company."
RUDY B.
Feb 2015
<p><br /></p> The repairman was here on time and repaired my toilet flush problem. He was punctual, professional and polite. I will use them in the future for sure. I used my home warranty insurance, but I will request they send me Wind Benders when I need work done in the future. <br />
Response from Wind Bender Mechanical Services, LLC
"Thank you {Member's name removed} Family, we really appreciate the time you have taken to leave a positive review for us. I know its human nature to quickly leave a negative reply in hopes of telling many as opposed to take the time to leave a positive review. We appreciate the opportunity to earn your business on each and every call."
Joe B.
Feb 2015
.
Brenda C.
Jan 2015
My outside unit was frozen so the heat was not working correctly. We had to manually switch from neat to emergency heat on our thermostat. They came out a total of three times. We went through American Home Shield so we only paid the $75 service fee. <br /> The first time they sent a very nice gentleman. He explained that my outside unit was frozen up because of how cold it was. He explained how the emergency heat selection works on my thermostat. He said when the weather was above freezing they could come back out and find out what the exact problem was. <br /> A month later my husband called to find out what was going on. The weather had warmed up a bit and we never got a call. The man we talked to on the phone should not be in customer service. He was rude and basically implied that we were lying. He said that everything had been resolved and that we had paid out service fee to be "educated on how a heat pump works". That's when we "lost it". I will confess that we got ugly and threatened them with all sorts of action. My husband demanded that someone call him before the end of the day with a proper resolution. They called us back and said that they would be out the next day. <br /> The next day the same nice gentleman and another gentleman came to look at the unit. The second gentleman was the owner's son. He apologized for the rudeness the day before and said that the person had been educated in proper customer service. The owner's son is a very nice young man. He was earnest in his apology and wanted to make things right. I felt they did the right thing.They found the problem and said they would give us a call when the parts had come in. <br /> About a week later we got the call that the parts were in and they came out the next day.Once again a tech and the owner's son came. The repair was done quickly. everything is going smoothly. <br /> I feel that we talked to the wrong person on the phone. Everyone that we had personal contact with was friendly and professional. I would use this company again. <br />
Response from Wind Bender Mechanical Services, LLC
"Good Day [member name removed] Family, We certainly appreciate you setting aside time of your busy day to leave honest feedback for us. We are truly thankful you let us know about the experience you had with every employee you engaged with. Please my apologies for my office personnel lack of providing good customer service to you. Without feedback from you we are unaware and you took the time to make me aware. With your help I have been able to coach my office on proper protocol in handling customers concerns. We should never be dismissive of a concern and should do our due diligence in resolving any issues. I am sending you out a Comfort Plan membership at no cost which will provide you discounts for our services and products as a Thank You Gift. Thank you, Candy McBride, Vice President"
Licensing
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FAQ
Wind Bender Mechanical Services, LLC is currently rated 3.7 overall out of 5.
Wind Bender Mechanical Services, LLC accepts the following forms of payment: CreditCard
Yes, Wind Bender Mechanical Services, LLC offers free project estimates.
No, Wind Bender Mechanical Services, LLC does not offer eco-friendly accreditations.
Yes, Wind Bender Mechanical Services, LLC offers emergency services.
No, Wind Bender Mechanical Services, LLC does not offer warranties.