Window Depot USA

Nate and everyone I worked with were pleasant to work with. They tried to work around our meeting while we are working virtual. Very happy with the work done and may consider them for other upcoming repairs.

We contacted this company for an insulation quote. Adam came out to assess our insulation/ventilation concerns in October. He was unable to diagnose or come to a recommendation. He pushed us to have an energy audit completed at a cost of $500 to us. This was hassle free because he said, and wrote in our contract, that we could use the $500 we paid towards any work that would be completed. We were pressured to make the decision right then because in his words "he had to drive all the way out to our residence and didn't know if his boss would let him drive all the way out again just to sign the contract on a different day." I guess they haven't figured out how to use scanners and email yet. We ended up having the energy audit completed towards the end of October by a company that was subcontracted out by Windows Depot, and that process went smoothly. We then did not hear anything back from Windows Depot. We reached out to Adam starting on January 2nd and after receiving no response tried again two more times in the following weeks, receiving no response. On the fourth try Steve answered. He explained that Adam was no longer employed at Windows depot. He then forwarded my contact information to Nate. At this point we had paid them $500, had the energy audit completed, and then never received any report from them or follow up. Nate was finally able to forward me the results of our energy audit, which we do not believe was the full report that we paid $500 for. There was less than a full page of information. I had to then ask Nate what the next steps were and then he was able to get me in contact with someone else to schedule another home visit. Someone came out the next weekend and provided us with a quote on completion of the entire job for ~$13,000. We had asked for a copy of the quotes to review, as making a $13,000 decision on the spot is a lot to ask of someone, but were shot down because supervisor approval would have been needed. We landed on only wanting to have our recessed lights sealed for around $400. We were about to sign a contract for this work and then he took a call from a Steve who said that the minimum for an insulation job was $2,000. This was not written anywhere or disclosed to us when we signed our original contract. It came across as if it was made up on the spot because he didn't want to do a low price job. It was mentioned multiple times when communicating with this company that there were concerns with it being worth it for them to come out to our residence for the work. The rep in our home then took another phone call from Steve who just happened to stumble upon a pricing proposal written by Adam months earlier that had the same scope of services but quoted at about $4,000. That is a huge pricing difference compared to the $13,000 proposal that was presented only minutes before. We obviously decided not to move forward with doing business with them, they use extremely sketchy and dishonest sales practices.

Ray and Pat did a fantastic job of meeting and then exceeding every expectation we had. The final product of our entire bath tub/surround was far more beautiful that we could have imagined. By not using the standard tile and grout system, but the acrylic and caulk triple-seal system provided by Window Depot, we know we have peace of mind that we will not need to come across this project again in our future. A huge money savings in the long run! Furthermore, we were so pleased with the service and product, that we are currently signing on with our second project with Window Depot. John and Nate have been extremely helpful with getting us ready to minimize our future gutter maintenance by installing gutter guards.

Awful from the beginning. Sales person was invasive and pushy. Went with them because of the price. Windows have yet to be installed weeks late. They are very difficult to get ahold of on the phone and when you finally do no one knows what's going on and they pass you on to someone else who knows nothing. Overall very disappointing. The price of the windows is not worth the awful customer service!!!

I just ordered the door and it has not been installed yet, so my review is just in regard to the sales rep and his professionalism and sales technique. Adam came to the house exactly on time. I asked for a Dutch Door (one that I have been trying to find for over a year now) and he told me that the size that I needed was not available (which I found to be true). He asked if I would consider a fiberglass door, which, after he showed me the quality of the door construction I agreed to think about. He helped me to see that this was actually an excellent option. He went on to help with design and color choices and spent enough time with me until he had answered all of my questions. He was not pushy and took his time to find answers and cover all of the options available for the size door that I have. The price was MUCH lower than I had expected. After I did decided to purchase the door from Window Depot , I dropped the deposit off at their offices and Adam was on the premises - he gave me a tour of their warehouse and office complex and introduced me to the owner and some of the other personnel - I thought this was very nice. I have put a LOT of work into my older home , and have hired a LOT of contractors and dealt with a LOT of sales reps over the years, and in all honestly, I must say that this was one of my best sales experiences. Looking forward to getting the door installed - I will update the review once it is installed.

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July 2015 one window (hall way)  was separating from its self on the outside.  they re caulked it.  November 2015 my kitchen window was leaking, again came out and re caulked. July 2016 the hall way window was leaking so bad my wall turned yellow down to the floor. i filed a complaint with the BBB, it took about three weeks for them to come out and re-install the window.  after this i decided to remove the casings from all the windows and found 8 of the 9 were wet and showing signs of turning black if not in both bottom corners then the bottom shims were black.  i was asking for half of my money back but know that they have ended the complaint with the BBB i will be perusing this a different way. the above is a very short version of the story. <br> <br>i have a file showing photos and all the conversations, but i do not see any way to attach it, nor can i attach any photos. <br> <br> <br> <br> <br>

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<p>The work done by Window Depot was on our home was excellent. From the very beginning when I was taking bids for the project I could tell that this was a company that knew their products and how to use them efficiently.</p> <p>They walked through the job and made many suggestions that were aimed at improving the home and NOT their pocketbooks. I was very impressed with the products and explanations of how the home breathes, and what was needed to do the job correctly.The choices of colors and styles were wide and covered anything I had imagined for the home</p> <p>But the biggest bonus came as they did the work. The home literally came alive as the installed their products. Everyday it was fun to see the progress. The job took a few days longer then expected, but the detail and result was totally worth waiting for.</p> <p>We have owned our home over thirty years, and suffice it to say that we have had plenty of work done on our home. But you wont go wrong using this company! You can finally trust that you will get a fair price and solid product.</p> <p>And I think the best thing to say is this: I have already scheduled my second project! And there is a third in the back of my mind.</p> A+ to Window Depot! Thanks for a great job! <br />

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Once windows are ordered you just wait. 3 months later you get a scheduling call to set date for install. Then a few days for install. Then you enjoy them. I would make a few followup calls just to make sure they are on track. <br />

As for doing the job it was great.  Well done

On time very nice and very professional windows look great Gan really tell the difference.

It went well. They did a very good job. There was a one window with a crack, and they were supposed to come and out fix it, but they haven't yet. It's a minor cosmetic issue; the window still functions. They did postpone a couple time due to weather. It went well otherwise.

Ordering process was good but follow-up on order was not good. We the customers had to call several times. But once I spoke with the owner, it has gone smoothly. The installation was perfect and the quality of the product is exceptional.

took a bit to get the windows but the professionalism of the sales perso, office staff and installer was amazing.  we plan on using them again and have already signed a contract. <br />

Work was completed and cleaned up in two days. Every detail was attended to well. Nate was a helpful salesman and Bob did a fantastic job with the installation. They both were friendly and professional. I will be using them again for gutters and future home projects. Highly recommended! <br />

Had to re-schedule when windows were put in. Took 2 1/2 months from purchase date until they were installed. Had to always call them to figure out schedule. Not good experience.

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