Window Depot (Northeast Ohio - Penn Ohio)

Everything was great

Everything was fine.

Job was done right and efficiently. Great price and great people. Window Depot definitely gets five stars.!

Couldn't have been better! They had my large dog and 4 year old granddaughter to work around and they were so patient with them!

A great job was done for sales to installation! Definitely recommend!

Very professional company, from meeting the salesman to the installation staff. Very happy with the windows. There was no high pressure sales pitch. The windows sale themselves. Great quality .

This was one of the two that would install the windows the way I needed it done, all the others had a problem with it, and was one third the cost with a way better warranty.

Everything was great

Absolutely botched plus deceit from the moment I signed a contract . These are the worst of the worst pros to deal with

Windows installed correctly, polite employees and great service. Will use again.

From meeting Laddie the salesman & taking the time to answer all our questions, to keeping us informed as to what to expect. Installation crew were professional and cleaned up well. To having Laddie stop out on day of install to make sure we were pleased. The windows are top notch we are extremely pleased. Top notch product and service along with follow up. Thanks for everything.

This summer we had all new windows, siding and gutters installed and we were completely satisfied with the work they did. Very professional and did a great job. Good value for the money.

The team was efficient, knowledgeable and swift. They were professional and did a great job. We love our house again.

I was lucky to find this company at the Home and Garden Show. They were will ing to replace small windows in two of my bathrooms when other companies would not. They were very professional, friendly as well as quick getting the job done!

I had a great experience with replacing old ugly casement windows into sliders. They worked with me on windows that fit my budget and look fantastic. I am hapoy i chose this company!

They did a great job installing our new door and it was done quickly and efficiently.

I would highly recommend this company!

Absolutely great experience from beginning to end. Great sales rep. No double talk. Or high pressure tactics. He Really heard what we wanted and gave is the options for us to choose. Installation team was great too. Quality windows and siding for whole house in 2 weeks! No payment until we signed off on a satisfied install. That stand out in this competitive industry!

I bought windows with life time warranty . Windows were defective and they did not cover warranty . Said the place they buy windows from went out of business . Complete scam . All they said they could do is sell me new windows .

Grab a cup of Coffee, this is going to be a long one!! Lets start out with we DO NOT RECOMEND USING WINDOW DEPOT First off, the sales man (we wont mention any names) he was a nice guy, personable and sat down and talked about what we were looking for Black french door and 2 black xl windows (replacing 3 sliders) got it all quoted out and throws in a " it's cheaper if you go with us now before I leave" kinda pitch (beware of that!) mistake #1 we did. He shows us what the black door will look like and then shows us what the black windows would look like and prints it out. Mistake #2 we never bothered to double check the contract. Fast forward to install day (almost 3 months later) I am in another room to stay out of their way and just went to take a peek. Whatt? The door is black and the XL windows are white. (We do not have a white window in the entire house) We stop Installation and I call the salesman. No answer, text him, no answer 7 times and not 1 response. I talk to the Instalation crew and they said, "yeah it does say black on our paperwork because we even have the black flashing" They kindly call "their boss" and I talk to him to see what is going on. He tells me the contract says white windows. I looked and sure enough it does! The salesman typed white in there. I'm then informed there was no way I would have gotten black for the price we did. (I am not one to throw $$ out there but lets be honest, we're talking $15,000) I freak out as they install them anyway until they can figure something out. (Don't quote me here because I know they will respond throwing times and dates back at me trying to justify their mistakes and make me look bad) but a few days later we got a call saying they can get black windows but they wont be the same quality but still good windows. We discussed it and agreed as long as they were good. Jump ahead to aprox 1.5 more months and the 2nd set of windows were installed. Oh. Myyyyy. Let's talk about these so called "good windows" every time we closed the door the grids rattled. (It wont let me post the video) back on the phone we got!! At this point we should have just got our attorney involved! We talked it over ONCE AGAIN and we are told a 3rd set can be made with bumpers so it won't do that, ' They must have forgotten the bumpers". At this point what choice do we have? A while later we get our 3rd set. From purchase date to 3rd set of install it was a total of 140 days. The same damn window with 2 " bumpers" (something you put on cabinets so they do not slam) what now you ask? Purchase windows from someone else!! Save yourself.. Runnn!

Salesman was amazing. Real with us. The installers did an Amazing job. Great price. We are very happy with everything. We will recommend to family and friends for sure!

window depot usa is horrible. I actually filed a complaint MHIC in MD caulking all over the window frames. had 2 different crews. first crew was smoking pot on the job. aluminum trim falling off of windows. a lot of windows do not have caulk in seams. caulk on my siding. and oil tank. worst bunch of incompetent people should have license revoked

Very good work

The sales person was very good and look for way to save us money on 4 doors.

Project in work