WNC Stone Works, LLC

"Andrea, thank you for taking the time to share your feedback. We?re sorry to hear that you remain unhappy with the project. Our team completed the work exactly as contracted, followed our standard installation and watering procedures, and returned the following season to apply additional seed and fertilizer at no cost. Several statements in your review do not reflect what actually occurred. During the planning process, we recommended additional work?such as soil preparation and aeration?to support healthy grass growth. You declined those recommendations and chose the lowest?cost option instead. When we returned three weeks later for the final payment, you held the payment until you confirmed you were fully satisfied with the work. At that time, you paid in full with no complaints or concerns raised. It is also important to clarify that the decline of the lawn occurred only after non?recommended material was added to the yard. This addition breached the terms of the contract and directly damaged the grass, making it impossible for us to guarantee results or correct the issue under warranty. Over time, communication became increasingly hostile, and we ultimately issued a formal dismissal?of?client letter because we could no longer maintain a productive or respectful working relationship. Even so, we stand by the work completed and the efforts made to address your concerns."