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About us
We are the seacoast’s oldest moving and storage company. You can trust us to provide safe and secure handling of even your most valuable belongings. Wood bros. moving & storage offers local, interstate, and international moving services in any state in the u.s. and around the world. With our highly experienced and professional crew, we are ready to service your moving needs and provide you with personalized service and a great value. Whether your move is a small apartment, large house, office, or retail space, we can help! We are available seven days a week, providing professional service to meet your needs. Whether you are moving locally, across the country, or around the world, Wood Brothers will make sure it goes smoothly! Additional email - nicole@woodbrosmoving.com. Additional phones - (800) 722-3033, (603) 668-4648. Additional DBA - Wood Brothers Moving and Storage.
Business highlights
138 years of experience
Services we offer
Residential & commercial moving. Storage containers. Expert packing & unpacking.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.334 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 18% | ||
| 9% | ||
| 3% | ||
| 6% |
Showing 1-25 of 34 reviews
Paula H.
Feb 2021
My saga started May 15, 2020. They destroyed my China cabinet, a large chair (a hole in the back) a Queen Anne lowboy, mahogany end table to name a few. They lost my toolbox with all my tools. I took out the insurance that was offered. When I called the owner, she tried to put me off...wouldn’t take my calls, this went on for 6 months. Today is February 19th and I just received the check from the insurance company. Be advised, DO NOT USE THIS COMPANY! I’d like to give them minus 10 stars but that’s not an option.
Barbara M.
Sep 2016
*************PLEASE BEWARE************* It's been two months since I was assigned this company by the military to move my household good cross country. Wood Bros' employee(s) not only stole $1200 cash, trashed and damaged half of my furniture but also "lost" the original inventory paperwork. Unfortunately, I have not received my police report yet because they are still investigating the case. I have 8 boxes missing and a lot of paperwork to fill out for claims. Deborah, the owner and who I had communication with about this matter said to "understand" the situation that might've led her employee(s) to steal the money, she offered to pay it back if they confessed! She acknowledged and suspected of who might have taken the money (Bill is the name of the guy suspected) but without a confession she "couldn't" do anything. She stated that she would not fire whoever confessed to have taken the money, instead she would work out a solution for the thief. Obviously, nobody confessed... With that said, it only leads me to believe that she accepts and enables the behavior. Since they packed and took my stuff from Maine and they are located in New Hampshire there was very little I or the police department could do. There's no police report available just yet to be filed with quality control so they are able to keep operating as if nothing happened, having access to houses and people's valuables. Please be careful when doing business with this company. I have all the messages exchanged with this woman and pictures of all the damage done unfortunately I don't have the option to share it on this review... My money is gone and my stuff can be replaced but I would like to WARN others so they don't experience this situation.
J C.
Aug 2015
unknown
Katyanne Z.
Jul 2015
I contacted Woods Bros Movers to assist us in our move from Epping NH to Somersworth NH in June of 2015. I was very impressed with the responsiveness and professionalism of the owner after a home visit for a quote. He reviewed our items, walked through our home, described the requirements in detail and was quick to provide a quote. We decided to choose Woods Bros over three other moving services with contacted due to the price they quoted us and professionalism. <br /> On moving day, the tone totally changed and I quickly came to regret out decision. The moving crew showed up 20 mins after the latest estimate of arrival. We we're charged for that full hour and twenty minutes, and was given excuses as to why they we're running behind. It was quickly decided we needed an additional truck, something that was described as "a possibility" during our interview. That second truck showed up 4 hours later. The moving crew moved very slowly. We we're estimated 6 hours of time on our "move out" day, the crew took over 9 hours to move our items out of our home. They took time for smoke breaks and admitted to me that the young gentleman doing the packing of the truck was frustrated and had never done it before. They assured me they usually move faster. On top of all of that that, they left 3 car loads of items in our home (moving some things back into cabinets and closets that we had removed), stating the second truck they required was packed full and they needed a third. Upon review the second day of the move, the second truck was barely 1/2 full. <br /> I discussed the items left in my home and the extended amount of time it took to move us out with the company management (I spoke with 4 different people on the telephone) that first evening. While I felt they we're being responsive to my concerns, they offered only empty promises. Telling me they "may" be able to get another truck to my house maybe that afternoon, maybe the next morning. I was forced to decline and move the items myself due to the fact that they could not give me a set time that the items would be removed from our home and we had a closing scheduled for first thing in the morning. <br /> On the second day of the move, the crew arrived and once again moved at a snails pace. They moved one, maybe two small boxes at a time. Putting things in completely different areas that we requested when asked. The crew took an additional 7.5 hours that second day (again, quoted 6 on the initial estimate). Between emptying the first and second truck, they spent 30 minutes on the clock sweeping their truck. At the 7 hour mark, I requested they leave the remaining items in my garage and vacate the premises because I was being charged by the hour and I was way over the originally quoted time. <br /> I once again called the company management that evening, wishing to provide feedback that my quote was far lower than my actual cost of the move. The woman on the phone became extremely defensive stating that the crew was tired and over worked and that they did the best they could. I talked, again, to two or three individuals that evening and next morning back and forth between call backs and voicemails. They we're gracious enough to refund me 2 hours of time of the almost 5 they were over the estimate. <br /> I was ready to leave well enough alone, seeing that it seemed that they were at least trying to make the situation right. However, it was not long after the last phone call I received the most condescending e-mail I have ever received from a service provider. Stating things such as "estimates are estimates...there is no exact science...", "we refunded you two hours on your credit card. I just want to explain to you that we did that solely to make sure we have a happy customer, not because we think our guys did not provide you with very good service...", "if I told you what the overhead monthly was to run this shop you would not believe it", "the fact that we ended up needing another truck tells me that there was more than originally thought or described...." (Direct quotes from the email, complete with ellipses) <br /> I feel that Woods Bros are dishonest and condescending. They under-quoted us took advantage of the situation, and became defensive and accusatory when called out on their behavior. I've been in my home for 3 weeks and I am still finding items in the most random places, pieces of furniture sets on different levels of the house, and furniture that was unsafely reassembled. I hope we never have to move again, but believe me when I say this experience ruined movers for me. <br />
Ronni S.
Jun 2015
Movers could have been more careful with furniture. Otherwise, good service. <br />
Richard M.
Jun 2015
unknown
Matt R.
Jun 2015
Everything went well. They were able to show up on a short notice. I had a week to move and they were there within two days. What stood out was the quality of their work and how they took their time not to break anything because I have a lot of heavy old stuff. It can be definitely pain in the neck and tricky to move some of that stuff so they were really careful so I like it like that. The pricing was really good.
Jaelle J.
Apr 2015
unknown
Deborah C.
Apr 2015
unknown
Nan R.
Apr 2015
unknown
Mike M.
Aug 2014
<p> Over all the move went fairly well. The team of movers worked very hard to accommodate and make the process as easy as possible. As the home owners, we tried to pack as much as possible and had many boxes ready to move in the basement. All of the large furniture and appliances were moved from the area they were located in. The move out was estimated to take 6-8 hrs. and we were told that everything would be protected and covered, which over all they were. What wasn't done was there were no floor pads placed on the floor and the carpet ended up getting soiled and had to be cleaned before the final closing transition could be finalized. </p> <p>The move was assessed as a one truck move, but a 2nd truck was included into the deal with no charge except for the gas cost. The move ended up filling the 2nd truck and I actually had to rent another 14' truck to handle the over flow that was left. The crew work diligently to keep the flow moving. They loaded the truck by rooms.</p> <p>Over all the move went well, but it did not go perfectly. There was a situation where a new washer and dryer that we had purchased was being stored in the down stairs garage protected with a protective cloth. They were not in a box which was the way they were delivered. There were no noticeable damaged to the pair before the move. A day after the move on 7/16/14, when I went to install them I noticed that there a large dent in the top edge of the dryer. I placed a claim with the moving company and they have responded by saying that I was responsible for the damage and that in order for them to accept responsibility I would have to prove that it happened in the move. They suggested that we had bought a scratch and dent product or that it happened after they had left. That is not the case and if a walk threw was performed we may have picked it up at that time. There were a few other issues that were also noted in the move and reported to management which we as the contract owners of move, made a decision not to pursue the damage claims. This was the only issue that we had asked to have corrected since the dryer was brand new and never hooked up or used and the management made a decision not to take the responsibility to correct. It is unfortunate since it would be a quick and easy fix and would keep a good customer relationship. As a result I would not recommend Wood Bros Moving & Storage for any further moves since I would not be sure if any damages that might happen would covered and if they would be, the time and effort that would have to be put into it to prove the case. </p> <br />
Thomas M.
Jul 2014
The Wood Bros. team provided perhaps the best and smoothest move we have ever experienced. In order to bring some credence to this statement, we have made over 16 full household moves prior to recently retiring to North Carolina after 46 years. On moving day, the WB Team came into our home with 7 professional packers and worked no-stop for the next two days. The goods were loaded on the morning of the 3rd day and taken to storage for 5 months until our home in NC was completed. Work was completed by 2PM (Approx 22,000 pounds) The day after closing on our new home in NC, we had scheduled our shipment to be delivered the following day. The goods arrived on time as planned that morning. The goods were unloaded over an 8.5 hour period using 6 professional without incident. The WB team truly did an outstanding job in very facet of the move. The General Manage for Wood Bros., Steve Turcotte and his entire team really were instrumental in making this move a great experience. Moving anytime is not a pleasant experience, but the Wood Bros. Team made it that less painful. We were able to negotiate a very competitive, fixed price for this job eliminating any cost surprises in the end. You won't go wrong using Wood Bros.!
Response from Wood Bros Moving & Storage
"Mr [member name removed], Your wife and yourself were a lot of fun to work with! We thank you for the kind words about our team and your pleasant relocation with us to North Carolina. Everyone here wishes you both the very best in your new location! We appreciate that you gave us the opportunity to assist you in your move! Thank you again! Best Wishes, The Wood Bros. Team"
Virginia-Lee M.
Jul 2014
We have used them twice. Once when we moved in Oct 1993. They were great. We used them again when we had our floors redone. They came in, moved furniture, stored it within the house so the floors could be done. Then they came back and put all the furniture back in place. We were not here, but they were very reliable and worked well with the floor people & painters.
Response from Wood Bros Moving & Storage
"Thank you [member name removed], for putting your trust in Wood Bros. to assist you during the renovation of your floors. We also genuinely appreciate your return business. All of our crew members are proud of the work they produce and take special care with each service they complete. We appreciate your review and kind words. We are thankful for the opportunity to have been of service to you."
Jan C.
Jul 2014
They were fabulous! We needed to have them store our stuff over the weekend and they were very agreeable about it and the price was reasonable. Other companies wanted to charge us to unload the truck, store the stuff for the weekend, then reload the truck. Lots of labor fees and they let us know it would be an inconvenience. Wood Bros. just stored the full truck over the weekend. The guys were friendly, fast and extremely careful. No damage and the move went quickly. Their quote was actually half of another company's and the estimate was right on. We were very pleased and recommend them highly. We'd definitely use them again.
Response from Wood Bros Moving & Storage
"Thank you! Many people have different closing dates and often find that they need their household goods held overnight or for the weekend. We are always happy to provide our customers with a comfortable moving experience with as little unnecessary stress as possible . Thank you for your review and we appreciate your choice to call on us with your moving needs, we are happy to be of service!"
Neil C.
Jul 2014
Everything went very well
Gail P.
Jul 2014
Well, it was five years ago, but I remember that the crew was on time, pleasant and efficient. Nothing was damaged in the move and we had no complaints.
Elliot A.
Jun 2014
We had good experience with them. They were right on time. I would recommend them to other friends and family.
Response from Wood Bros Moving & Storage
"Thank you for choosing Wood Bros. to help you with your moving needs. We appreciate any potential referrals, they are so very important to our team, it is the best way of saying thank you for a job well done! Taking the time to write us a review is much appreciated, we are happy to have been of service to you!"
Phil C.
Jun 2014
They were great. They were professional. They got it done and did it right. They were very polite and courteous. I would say that they are reasonable and I have used them before.
Kathleen S.
Jun 2014
Our quote for the move was substantially less than what I was told the amount would be to "unload the truck." We decided to go with this company (and were flexible with our moving date) based on the fact that they were returning from the Carolina's with an empty truck. The comparision moving estimates were higher than Wood Brothers, based on the fact of a "round trip" of an additional 300 miles with crew wages. However, the Wood Brothers crew were detained in getting to our home on the day of the scheduled move by 24 hours (allegedly due to the Carolina people having difficulty with their closing). This caused its own problems with our electicity being scheduled to be cancelled, incoming tenants, etc. However, when Wood Brothers crew arrived for our move with only 3 men, the proposal clearly stated 5 men were to move us (we were informed that 2 of the crew from the southern trip, went directly back to NH), my husband worked along side the movers as the 4th crew member. Steve Turcotte, the general manager, replied to me that they didn't feel that they needed the extra crew and wasn't it fortunate that he (my husband) worked because the move would have taken so much longer (than the 8 hours). My husband is a professional and the delay cost him a loss of income and an absence at a deposition hearing. That evening, Mr. Turcotte informed me that a $2000 additional charge would be due to unload the trucks, stipulating that unloading the moving trucks was based on the payment being made at this time. We have moved many times and I have never ungone such manipulating. I had requested an "agreement" prior to the move as other moving companies presented, and Mr. Turcotte indicated that that was unnecessary. A hard lesson to learn during a very vulnerable event. <br /> Moving is incredibly stressful, Mr. Turcotte, reassured me, after he secured my credit card payment, that "in a month you will be putting this behind you." <br /> In fairness to the moving crew, 2 of the 3 crew in NY were amazing. The NH crew, meeting me at our new location, worked very hard and J and R, the two crew members in NY and NH, were exceptional. Too bad the company management does not stand up to these two professional individuals. <br />
Response from Wood Bros Moving & Storage
"To Whom It May Concern: Let us first start by saying; we strive always to ensure customer satisfaction. The nature of this complaint is somewhat confusing to us and quite startling. It is confusing with regard to the desire refund amount. [member name removed] was not asked for an additional $2000.00 and she is not requiring we refund this entire amount; rather she would like only the difference between the estimate and final cost, which is $1600.00. We certainly want to honor a complaint and satisfy a customer’s request for reimbursement; however, this case is perhaps not one of those. We shall describe our ‘side’ by referring to [member name removed] complaint directly. First and most important, it goes against industry practice, as well as our business practice, to provide a quote. Moving has many variables and therefore, we provided an estimate for the entire job, start to finish, from Yonkers to Hampton. [member name removed] estimate was for loading in NY, delivering and unloading the shipment in NH. We sent an hourly estimate for the move via email on April 19th for [member name removed] to approve (see attachment). This attachment should clarify two points within her complaint, the estimate was hourly and therefore, subject to change. Also, there was most definitely an agreement provided to her we would never deem the need for an agreement as “unnecessary”. Enclosed is also an email from [member name removed] stating she was flexible with her moving date up until May 10th, but that she would really prefer May 3rd. Of course, we would love to honor any specific moving date or any request from a customer for that matter. However, due to the delivery in South Carolina, we needed to be slightly tentative about her May 3rd date and we were thankful for her flexibility. We absolutely made sure she was aware that we were returning from South Carolina and there is always the potential for unforeseen delays. Along with this email she forwarded us an estimate done by Mayflower (attached), which she claimed was too high. The Mayflower estimate included a list of items she wanted to have moved, though many items were crossed out. We based our estimate off of Mayflower’s estimate and her additional information about the move provided via phone. With regard to the chosen amount of men to load her in NY, please refer to the estimate showing four guys, not five. After sending the estimate and speaking with her, it was decided that four men were not needed to complete this job efficiently. The general manager made this decision after the customer described a first floor, two level townhouse. The crew arrived to a townhouse with thirteen exterior stairs leading into a three levels. Her description of the residence was grossly underestimated, therefore increasing time needed to complete the job. One of the key reasons we provide estimates is the moving industry, is that we are never able to anticipate variables, such as customers having more to move than anticipated or pertinent, important information (such as origin and stairs) minimized. WE originally estimated her job to be 8800lbs, which would easily fit into one straight truck. When we arrived, we realized [member name removed] had significantly more items to move than estimated and due to the large difference in load weight, it actually required that we use two straight trucks to transport her belongings. We rely on accurate information from our customers in order to provide estimates that are as accurate as possible, but they still remain an estimate. We prefer to have happy customers in the end and not ones surprised by additional charges. We most certainly strive for complete transparency with all of our moves and refuse to send out low estimates to simply acquire a job as this practice does our reputation no good and it isn’t the right way to treat customers."
Ed W.
Mar 2014
Very good. They sent 3 good men and did a great job. I would highly recommend them.
Response from Wood Bros Moving & Storage
"We appreciate you calling on us to assist you during a seemingly delicate time. The pride in our crew shows in the work they perform. We are thankful for your review and kinds words...happy to have been of service to you. Thank you!"
Deborah C.
Jan 2014
Moved a small amount of furniture to DC. On time and very careful with the furniture. Delivery was when promised and went smoothly.
Nan R.
Jan 2014
They did dent my dining room table, but had it fixed. One man did not show so they worked without him and got the job done. Most of my stuff went in the right place, but some items did not. I could not give them an A, but would give them a B+.
James C.
Jan 2014
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Gail P.
Dec 2013
They moved my household to storage and later to my new house.
Tom C.
Nov 2013
I would highly recommend Wood Brothers Moving. GREAT job guys. I really appreciate how hard the worked and their dedication. Thanks very much. Worth every penny! Tom Colcord
Licensing
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FAQ
Wood Bros Moving & Storage is currently rated 4.3 overall out of 5.
Wood Bros Moving & Storage accepts the following forms of payment: CreditCard
Yes, Wood Bros Moving & Storage offers free project estimates.
No, Wood Bros Moving & Storage does not offer eco-friendly accreditations.
No, Wood Bros Moving & Storage does not offer emergency services.
No, Wood Bros Moving & Storage does not offer warranties.