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Worley & Obetz Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Additional phone number - (800) 697-6897. Additional email - staff@worleyobetz.com. Additional DBA - Molly's Convenience Store.
Business highlights
Emergency services offered
80 years of experience
Services we offer
Electricity, air conditioning, air filters, bioheating oil, fixtures & piping, gas boilers, gas furnaces, geothermal & heat pumps, heat pumps, humidifiers, natural gas, new construction, plumbing & duct cleaning, propane, remodeling, service plans., solar panel installtion and repair, water heaters, water softeners, well pumps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.526 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 8% |
Showing 1-25 of 26 reviews
David C.
Aug 2017
Excellent work done
Gregory M.
Aug 2016
Roland was very professional in his work, and the unit is running perfectly. We will call them out next year for this annual service.
Joel M.
Aug 2016
The price was good.
Joel M.
Aug 2016
.
Debbie S.
Feb 2016
unknown
Dorothy B.
Oct 2015
unknown
Response from Worley & Obetz Inc
"Dear [member name removed], Thank you so much for taking the time to provide your feedback on our propane delivery offerings. Your input is very important to us and we greatly appreciate your continued business. We look forward to working with you in the future and are always here to help with any questions or concerns you may have. Have a great day! Sincerely, Laura"
Connie E.
Oct 2015
The heater had been improperly installed by another company - NOT Worley and Obetz. We have had W&O maintain the heater for about 8 years, and they never alerted us to the problems with inadequate ventilation and covered air intakes, which led to overheating and melting of interior parts in the heater. They replaced these parts last January, but still never told us there was inadequate ventilation in the heater room. Now that we have a new company maintaining the equipment, we find that the heat exchanger is cracked, explaining the oil smell in the building (It's a church). Since the heater hasn't been used since last winter, it was probably cracked last winter when the other parts melted and were repaired by W&O. We aren't happy that there was no warning by the company doing the regular maintenance that the heater was not ventilated or installed properly. They also failed to deliver oil once last year, and we needed an emergency delivery. We've changed companies. <br />
Response from Worley & Obetz Inc
"Dear [Member name removed], Thank you very much for taking the time to make us aware of the experience you have encountered. We greatly appreciate being made aware of these types of situations and would like to complete a thorough review to help our team make improvements where necessary. Is it at all possible to obtain any additional information so we are able to complete this review? We would greatly appreciate a way to reach out or for you to reach us at 717.664.1953. I cannot thank you enough for providing us with this feedback and wish we could have known about this situation sooner. We value being able to offer the best customer service and we would really like to look into this situation in further detail."
Kirby K.
Sep 2015
Everything went well. Technician was very polite and personable. He was on time, left the place very clean and explained how the old boiler is holding up I have been using this company for years The company I used before them was sold to them and they kept on many of those employees. Wish they still provided a lock in price for heating oil for the season. <br />
Response from Worley & Obetz Inc
"Dear [member name removed], Thank you for taking the time to let us know how we are doing. Your business is greatly appreciated and we value your feedback. Looking further into your last service, we wanted to assure you that you do not have a balance due and you will not be receiving an invoice in the mail. One of our Service Representatives will be reaching out to you personally to confirm. I also wanted to let you know that we provide a program that we feel is better for our customers than a lock in. Our Price Protection CAP Plan allows a customer to manage their fuel costs at a capped rate of $2.49 and is still able to pay market price if the price per gallon falls below this capped price. Our team would be happy to review your account with you in more detail and see if this program is right for you. Please let us know how we can help. Thank you again for your time and feedback. We look forward to continuing to work with you. Sincerely, Laura"
J. W.
Sep 2015
They had installed the unit and were doing the yearly service so I called them to check the unit. The first thing the technician did was rip the disconnect box off the wall. I realize these things sometimes happen but he never fixed it. It was obvious he had no idea what he was doing. He began disconnecting and reconnecting wires and at one point he shorted something and sparks flew. He ended up stuffing everything g back in the box and walked away. This was the third consecutive time they were out and something went wrong. The last time they serviced my furnace and set it to run continuously. In my book, three strikes and you are gone. <br />
Response from Worley & Obetz Inc
"Dear Mr.[Member Name Removed], I greatly apologize for the dissatisfactory service you have experienced. Since your unit was older, it was our understanding that you wanted to obtain a free estimate to replace it with a more energy efficient system. Therefore, we did not want to acquire any additional charges by replacing the disconnect box when it would be included with a new installation. I apologize for the misunderstanding and inconvenience you have experienced. I cannot thank you enough for bringing this to our attention so that any necessary changes can be made. We take pride in offering the best customer service and do not take feedback like this lightly. Thank you again for your time."
Cheryl D.
May 2015
Very happy. They were courteous, prompt, knowledgeable and since the service they have been great at sending newsletters and updates. They called and followed up to ensure I was okay with the service that was given.
John V.
Apr 2015
Team did an excellent job. Scrubbed the entire ventilation unit in a two story house, cleaned and cleared the blower.Washed the vent covers. <br />
Ken M.
Mar 2015
Took a big tank out in one piece. Put in a propane heater for tank. Gave a veterans discount. Gave a discount on propane.
Response from Worley & Obetz Inc
"Dear [member name removed] Thank you so much for your support and allowing us the opportunity to install your propane unit. It is our pleasure to provide a Veterans Discount on our products and services to honor those who have sacrificed and for those who wear the uniform and defend our country today. Your business is greatly appreciated and we look forward to continuing to work with you. Please do not hesitate to contact us anytime you may have a question or if there is an energy need we can assist you with. Have a great day! Sincerely, Worley & Obetz Family"
James F.
Jan 2015
He called before and arrived, and was very courteous and professional.
Response from Worley & Obetz Inc
"Thank you for taking the extra time to let us know how we are doing. Your input is very important in order to demonstrate the power of great customer service. Your continued support of Worley & Obetz is greatly appreciated and we look forward to continuing to work with you in the future. Sincerely, Laura linthavongsa@worleyobetz.com"
George S.
Jan 2015
Lou was on time, very neat in his work, explained things as he worked. Excellent service. Cleaned up after himself.
Response from Worley & Obetz Inc
"We take feedback from our customers very seriously and greatly appreciate the time you have taken to let us know how we are doing. Our team takes pride in offering the best customer service and Lew will be glad to hear your positive comments. Thank you for your continued support and we look forward to working with you in the future."
Else B.
Jan 2015
Everything went well. It was a delightful surprise that the cost of the thermostat and installation was covered by our service contract. In our home in Emmaus PA we recently needed a thermostat installed as well. Even though we had a service contract the charge was $299. <br />
Response from Worley & Obetz Inc
"Thank you for taking the time to let us know how we are doing. Your situation demonstrates the benefits of purchasing a service plan on your equipment. Our team was happy to help and look forward to being there when you need us in the future."
Larry R.
Nov 2014
Very well, consistently, for many years. They are prompt and efficient and very thorough. <br />
Response from Worley & Obetz Inc
"Thank you for taking the time to provide your feedback on our products and services. We cannot express enough our appreciation for your continued support and loyalty to us. Our team is always here when you need us. Thank you again and we are proud to continue to service you with all of your heating and cooling needs."
Carol E.
Jul 2014
unknown
Response from Worley & Obetz Inc
"Thank you for your encouraging review. This is very important to us and we greatly appreciate the time you have taken to let us know how we are doing. Thank you for your support and we look forward to working with you in the future."
WILLIAM F.
Jul 2014
Contractor brought in all of the vacuum equipment needed. They were very professional and did high-quality work. They performed the service and cleaned up carefully when they were done. They brought in their equipment carefully and left everything just as they found it - except for clean ducts!! We were very pleased. <br />
Response from Worley & Obetz Inc
"Thank you Mr. [removed member name] for your continued support and trust in Worley & Obetz. We take much pride in offering reliable products and services to our customers. Our efforts would not be possible without you! Thank you!"
Mark F.
Mar 2014
The folks at W&O provide good old time trustworthy service. They say what they do and do what they say. <br /> When a problem arose on my job they altered the plan and provided a great response. I could not have expected more and would use them again in a heartbeat. Its nice to be able to trust that a business is always looking to do the fair and correct thing.Never once did I doubt their recommendations or the quality of their work. I was sold what I needed , no more, no less.
Richard O.
May 2013
My entire experience with them was not good. The price was also high. They were not professional. The previous owners of our home were renting the propane from this company so when we bought the house I contacted this company to let them know we were the new home owners and to inquire about continuing to rent the tank and getting it filled. When I spoke to them they let me know to continue renting it from them they would need to come out and before a test on the tank to ensure it was still working at a cost to me. Once the test was done they would then be able to continue filling it. They also advised I was welcome to purchase the tank. I let them know that I wanted to put some more thought into before deciding. When we purchased the house the owner had half a tank of propane that the previous owners had paid for that they included with the sale of the house. Once it got cold and I went to go turn on the heat I found that the propane tank was no longer there. I called this company to let them know something had happened to their tank and they said they had come and taken it. As this was their tank I understand they had a right to the tank however the propane was ours and I asked for them to give the propane back and they refused. I have spoken to many people at all levels of this company and even the previous owners of the home called and spoke to this company but we did not get the propane back. I found it very upsetting that they would just come out and take the tank without giving us any notice, especially since it was getting cold out. I was more than willing to do business with this company prior to all these events but now I am working with a different company.
Anthony S.
Mar 2013
See above.
DENNIS R.
Jan 2013
On time. The guys were arguing about how to install central AC. Had to have someone else in to fix the wirinbg so we could have use of the furnace. <br />
Larry W.
Dec 2012
see above <br />
Brenda R.
Jul 2012
We sought bids for installing a central air conditioner and we chose them for several reasons. We like their quality, pricing, and competence. What got them this job was that their bid was in line with our budget. They did not know that so they didn’t try to underbid everyone else; their pricing was right. I got a good sense that the salesman did not try to oversell us. Some of the other companies oversold what we need. He was able to show me the numbers and justified why he recommended the system that he did. The crew that is in the house is neat, clean, and tidy. They are very personable and they are doing good work. They are trustworthy characters that I would leave at home alone. They’re always on time and have been here when they said they would be. We will continue to use them; there’s a reason we keep going back. They end up winning their business back. They don’t realize that’s what they’re doing, but they do.
June K.
Feb 2012
They do excellent work and they're very reasonably priced.
Licensing
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FAQ
Worley & Obetz Inc is currently rated 4.5 overall out of 5.
Worley & Obetz Inc accepts the following forms of payment: CreditCard
Yes, Worley & Obetz Inc offers free project estimates.
No, Worley & Obetz Inc does not offer eco-friendly accreditations.
Yes, Worley & Obetz Inc offers emergency services.
No, Worley & Obetz Inc does not offer warranties.