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Wright Appliance Repair
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Offering Appliance repair in the triangle for 20+ years, We are family owned company & we provide -repair services for - washer, dryer, oven/stove, refrigerator, dishwasher, wall oven, microwave ovens, & garbage disposals .... also offering installs on appliances (microwave ovens, wall ovens, garbage disposal, & other large appliance needs) -repeat customer discounts -we offer discounts/ billing for real estate company/agent, landlord, & similar businesses with office approval & cc on file - call office if you have any questions Will also service Rougemont.
Business highlights
Emergency services offered
33 years of experience
Services we offer
& wall oven repair & installation, Washer & dryer, dishwasher, disposal, microwave, refrigerator, stove
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6146 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 1% | ||
| 4% | ||
| 5% |
Showing 1-25 of 146 reviews
Nate C.
Sep 2020
Technician made me feel as though I bought a boat anchor for a fridge. Albeit, he was very informative about the product and directed me to a Samsung blog that had the resources needed to get the ice maker fixed. The resource was able to fix it free of charge, however the cost for the deferral from the Wright appliance techinician was a woppoing $97.00 for a 5 min. conversation. He touched nothing but his sales receipt.
Krista O.
Aug 2020
Sid Wright was great. My washer was mid cycle and stopped draining. I called Wright and I was able to get on the schedule the very next day. Sid come out knew exactly what was wrong within 10 secs of turning on the machine (and me describing issue before power). Described to me what the issue was and looked up the part to replace. Of course due to the age of the machine (10 yr +/-) when looking up the part it noted it was no longer manufactured. Sid assured me that was not true and he could get the part (new not refurbished etc). Long story short - he was able to get the part and I was put back on the schedule for the next day. It was a late window of 5-7pm, but grateful they were flexible to get me taken care of. Very responsive, office was great about getting me on schedule and rescheduled quickly. Work was done quickly. I highly recommend. Large appliances should last years with regular maintenance and i was glad to be able to keep the washing machine I had with a repair of $250 vs. buying new at $1000 +/-. Running like new again! Will definitely use again and recommend to anyone wanting honest advice on repairs and working of equipment.
Bill C.
Jul 2020
Very well.
Lawrence K.
Jul 2020
The original problem was taken care of. Afterwards, another issue presented. Unable to be in touch with original service provider.
Leslie J.
May 2020
Arrived when they said he would. He was very professional and handled the job efficiently. I would recommend and hire them again.
Anjana K.
Mar 2020
They said they service and repair LG brand fridge.. They came and looked at it said i needed a new condenser as it was dead. The guy said it was still under warranty. mind you I had food in the fridge still. He said he called the manufacturer to make sure the part was under warranty. It was confirmed he would receive the part at his shop and then come repair my fridge. I paid the guy for his service call. I never heard from him again. I waited for a month then I had to go purchase a new fridge. He was just here to collect the service call fee. I was willing to pay him four hundred dollars to repair my fridge. But I suppose that's assuming he had the skills to do that. Wright Appliance repair is a sham of a business that's all I can say.
Jane R.
Mar 2020
It turned out to be a complex problem involving both the main board and the lid lock switch. But nothing stopped our technician! I will definitely call Wright Appliance Repair next time.
Anjana K.
Nov 2019
My fridge stopped working. I called the manufacturer for a list of their certified technicians in our area and was given Wright appliance repair contact. Once I made the appointment and the service tech came out and looked at the fridge. I was told I should go buy a small fridge as it will take a while to get the fridge fixed. The condenser has failed however it was still under warranty. So I agreed. Well, I never heard from the Wright appliance repair again. They took my money for the service call and disappeared, never to be seen again... I had to go out and purchase a new fridge, How long can a family survive without a fridge?? These people are totally bogus.unreliable and unscrupulous.
Response from Wright Appliance Repair
"If you look at your receipt (that you posted a picture of) we stood in your kitchen at your request and spoke to LG on your behalf and got the repair authorization for you. We spoke at length about the repair process and what it entails. That the process is usually 4-8 weeks through LG and that many customers in your position purchase a mini refrigerator or a 2nd refrigerator to get them by. We told you we are more than happy to do repair but it would be out of pocket and nothing coverd by LG. You chose to not pay the 900-1000 it would cost outside of the warranty. (Can't blame you it's a expensive repair and LG knows this) We then explained in detail that there was a class action lawsuit for your exact LG model for this exact issue. We even pulled up the link and wrote on receipt (look at top right corner) the number for the law firm handling the lawsuit. You didn't understand what to do, so our tech came and helped you start the process to file a claim. We came and tried to explain what steps need to be taken. The tech explain everything and answer multiple questions. Sadly we tried our best but even with LG on phone telling her and with a tech in her home explaining it all, she still doesn't understand we did tried our best. You are still responsible to pay for services even if you are unsatisfied with the outcome. You are responsible to pay for the labor, diagnostic fee and our technicians time. We do not offer free services. Not once have you called here to office to ask any questions or to request clarification on anything. We came out called LG for you, got you set up for a free repair though LG. Only thing you had to pay was a trip charge for us coming out and diagnosing issue and setting you up with a free manufacturer repair"
John N.
Oct 2019
Drier now works.
Garrett L.
Sep 2019
Mr Wright diagnosed the likely problem on a Friday evening and suggested a remedy that would have cost nothing. I appreciated that he was willing to do that late in the day on Friday and to help me find a solution, whether he made money from it or not.
Annette M.
Jun 2019
Wright Appliance Repair provided excellent service and support. Sid was very professional, and definitely knows his craft. He took the time to explain the process and to demonstrate what was happening to my dryer and why it was getting so hot. He made recommendations of additional services to consider (e.g., vent and duct cleaning, etc.) He was very thorough and provided excellent customer services. My "old school" Maytag dryer is working like a charm! Thanks Syd and Wright Appliance Repair - please consider them for all your repair needs. You won't be disappointed!
Edwin C.
Dec 2018
Sid came out the same day we called to report the problem. Our 3 year old GE over-the-range microwave suddenly stopped working when we opened the door while it was heating. He quickly delved into the bowels of the beast to locate and replace a blown fuse. The microwave sprang back to life. He advised us on how to avoid the problem by pressing the Start/Pause key before opening the door. He has a pleasant, friendly and professional demeanor.
Kinga F.
Dec 2018
We purchased a home in July of 2018 and previous owners paid Wright Appliance to fix a broken stove burner. This included getting new part and installation. The business apparently ordered the part and then nothing happened for months. Each time I called they gave me another "story" about how this part is so hard to get and takes a long time. I also involved the listing company who worked with the sellers. They kept calling and putting pressure on them as well for months. By November of 2018 Wrights appliance finally contacted the listing office to tell them that the part arrived in October but that they couldn't get in touch with anybody. This is a blatant lie as both myself and the listing company spoke to them on numerous occasions. However, Wright Appliance told us that because of this all they are willing to do is just drop the part off. The owner of the business is not only dishonest but also terribly rude. He yelled at me and the listing agent's office over the phone as well as hang up on us. At this point it is clear to me that they never intended to fix the burner. They got paid ahead of making the repair and figured they could keep the money without much effort. By December 3rd 2018 they dropped off the part at the house we purchased. We have no way of knowing if this is even the right part or if it will fix the burner. Which now leaves us stuck with having to pay someone else to install it the part. This is a dishonest and corrupt business that scams it's customers out of money.
Allyson D.
Oct 2018
Easily diagnosed...completely replaced...thoroughly tested
William H.
Oct 2018
The technician diagnosed the problem and the new part that was needed. It took several days to get the part. He installed the new part and the microwave drawer works well again.
Dr S.
Aug 2018
This was my second time using Wright Appliance Repair for a problem with my refrigerator. Four years ago when I bought my then 4-year-old house, refrigerator door made popping sound in bottom hinge when open/close. Told Wright what problem was over phone before repair visit, gave model number; he came on time with the right part and fixed very quickly. In addition he took time to give me advice and consultation about all my appliances -- how to best maintain, etc. Last week the built-in ice maker in the freezer side of my side-by-side refrigerator started leaking water down front of freezer door, which stained the stainless steel and put the wood floor at risk. Ice maker also spewed ice chips onto floor when doing twice-a-day ice stirring action. Called Wright on Friday; got appointment for Monday morning. Wright showed up in the second half of my one-hour appointment window. Within 10 minutes took the ice maker apart and figured out what the problem was. Fixed it without my having to buy any parts. He took time to give me advice/consultation on what caused problem, how to keep problem from happening again, but if it does, how to fix it myself -- along with other tips on how to maintain fridge and my other kitchen appliances. Only charge was trip fee, since no parts. Very happy both times I've used Wright Appliance. Strongly recommend.
Mary S.
Jul 2018
It went well! He came back a second time, and although the cost of repairs would have almost exceeded the cost of a new dryer, he made a recommendation to extend the life of the dryer. He didn’t have to tell me his recommendation for keeping the dryer alive, but he did.
Sharon C.
Jun 2018
He ran a calibration of the washer then watched it run a load of clothes. He felt that the shock absorbers needed to be replaced. Knowing that Samsung has had a number of recalls on similar models, he checked and found that our washer was included in that recall. He said that before we went any further, we should check with Samsung to find out the degree of their assistance and to let him know what we found. I called Samsung this morning and they are sending their service out in two days and also extending their new machine full warranty for one year from now (the washer was purchased in March of 2013 and the five year extended warranty ended in March). We are very thankful for his assistance! We have used this company a number of times in the past, and we have always been very pleased with the results.
Response from Wright Appliance Repair
"hello so glad that they are helping you out, like i said some people get no help and others like you are getting a lot of help. and like i said ..let me know how it all goes with them so i can tell other customers with same washer so they may get warranty assistance also look forward to our next visit william, senior tech Wright Appliance Repair"
Beth P.
May 2018
Great service! He came out a couple of years ago and recommended a complete overhaul which was much less expensive than a new dryer! Our dryer gets used all day long so its used a lot more than the average household. He came out again this week and performed another overhaul so I know I'm good for a couple more years! Repairman came out the same day, diagnosed the issue in minutes and came back first thing the next day to install the parts.
Cm M.
Mar 2018
Appointment was scheduled quickly. He was prompt and courteous and took the time to explain everything as he was working. He showed me the problem and now every dish comes out clean! Will call next time another appliance is on the fritz. Awesome experience A++!
TONY M.
Dec 2017
Fixed with no problem
Kalea C.
Oct 2017
It went great. They were here the next day after I called and took less than an hour to fix.
Mary S.
Oct 2017
Pretty well. The technician said the dryer vent was clogged with lint and needed to be cleaned. He recommended a company who could do it and I was satisfied.
Mara B.
Sep 2017
I contacted Wright Appliance Repair on a Friday morning when we realized our Kitchenaid dishwasher didn't work. I had tried another company that couldn't schedule me for a week, and we were desperate to get it fixed before then. They were able to schedule us for the same day. Our technician was punctual and diagnosed the problem quickly. Fortunately it was an easy and cheap fix. Very unfortunately, he got stung by a hornet when turning off the power to the dishwasher. (We were unaware of the hornets' nest in the bush by our circuit breakers on the side of our house.) I felt terribly about this injury, but he was incredibly gracious. I would definitely hire them again. Make sure to mention Angie's List so you get a $5 discount.
Ted H.
Sep 2017
The washing machine repair went fine. The dishwasher repair did not. They replaced the door cables and they broke again within a week. They also did not reattach the dishwasher to the cabinets, it tips every time you pull out both the upper and lower sections. When I called for them to come back out, they did not return my calls. I called at least ten times and they never returned my call.
Response from Wright Appliance Repair
"hello sir im going to have to look you up..your name does not come up in any of our systems or records. what name are you under?? according to your review the work was 4months ago. our system records calls up to a year back. have no one with your name coming up. we dont show any calls with your name coming up much less "ten times" ... are you sure you have the correct company?"
Licensing
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FAQ
Wright Appliance Repair is currently rated 4.6 overall out of 5.
Wright Appliance Repair accepts the following forms of payment: CreditCard
No, Wright Appliance Repair does not offer free project estimates.
No, Wright Appliance Repair does not offer eco-friendly accreditations.
Yes, Wright Appliance Repair offers emergency services.
No, Wright Appliance Repair does not offer warranties.