I called WRS on a Wednesday afternoon and got a return call on Thursday morning to set up an inspection and estimate for that Saturday at 9:00 am. At 8:57 am, Rob pulled up and began the inspection and prepared an estimate after a brief discussion of what I had in mind. He went over every step in the roofing process, the materials they use in their standard roof rebuilds, and all the options I had available. There was no pressure to sign a contract that morning as I wanted to explore the material options. <br /> During the next week, I used the internet to research product options, manufacturer's installations recommendations, and city code requirements. I found Rob's explanations as to the roof project to be complete and accurate. I sent Rob a list of product-related questions by e-mail one evening and by the next morning I had them answered. His responsiveness was excellent and there was never any pressure tactics to do the deal. I choose WRS for this project even though they were not the low bid as they were going to do several little things (i.e. using prepainted drip edge and rake trim) that two other roofer were not doing and I thought those small details and other items would give me a better end result. On Sunday evening, I sent Rob my "punch list" of all the items I expected to be done (a rehashing of items contained in the original estimate as I understood them), my product choices, a project completion deadline, and a counter offer on the price that was in line with another local roofing contractor. They responded within 24-hours that we had a deal. <br /> I was anticipating the project would be done in a couple of weeks but Rob called the day after our deal was made and stated they would like to do the project in a couple of days (Thursday & Friday) as they had an opening if it was acceptable with me. I agreed and at 7:30 am Thursday Will, the owner of WRS, showed up and directed the roofing supplier where to unload the materials. He made sure all items were cleared out of the way for the roofing crew and all materials were on hand. His roofing crew arrived at 8:00 and covered up a deck and shurbery with tarps and began the tearing off of the old roof. Will was present and directing his crew during the tear-off of the old roof, the plumbing vent pipe repair, the initial roof installation, and the mid-roof inspection by the city. After that he left his crew foreman in charge as he coordinated another job. Will was back a couple of times during the afternoon to check on progress and deal with any other problems. The crew foreman (20-plus years roofing experience and 10-plus years witth WRS) keep the 5-man crew and the job moving forward even in extreme heat - local temperature was 95 degrees on the ground. Shortly before 7:00 pm, the roof was done and the clean-up and wrap-up began. By 7:30 pm, the cleanup was done and the roofing crew was headed home. Clean up was better than I anticipated - only a handful of roofing pieces found on the ground during the next couple of days. The roof looked great and I was well pleased with the work done with the roof flashing, the new vents, drip edge, etc. And having all metal surfaces painted to match the roof was a nice finishing touch. <br /> The next morning Will showed up again, inspected the completed roof and the clean-up work done by roofing crew after he had left the previous day, and got the gutter crew started on their project. The gutter crew chief, Will and I discussed how best to address a gutter overflow problem I had with the old gutters. After that discussion, Will left while the 3-man gutter crew did their work. A couple of the gutter runs were over 40 feet long which made it a challenge getting the right degree of slope in the gutter so water would drain without making the gutter appear to fall away from the roof. They succeeded in that task. After about four hours of work installing the gutter and downspouts, the gutters were finished. Will came by to inspect the gutter work and to call for the final inspection by the city. The city inspection found no problems with the roof or gutter installation. <br /> <br /> Later that afternoon, we got a brief thunderstorm of about a tenth of an inch of rain and I was pleased to see that rain flowed from all gutters and that the gutters drained completely. I fully expect the roof will perform as equally well when heavier rains and snows come. <br /> Overall, I rate the quality of work done by WRS and their work crews as excellent. I found both Rob, my salesperson, and Will, the owner, very responsive to my inquiries and needs. Their work was done in a timely fashion with causing me any hassle or aggreviation of constantly following up on items. <strong>That is why I rated my experience with WRS Roofing as excellent.</strong> I have had neighbors comment positively on the roof/gutters. <strong>I would highly recommend WRS Roofing.</strong> <br /> Roger Ferguson <br />