Lawn Sprinklers & Lighting Services

"Heather received the estimate promptly along with her husband. We installed the system over the winter and as a group with the homeowner decided to turn the system on for the first time in the spring. Upon arrival, we completed turn on and discussed and taught the controller to both homeowners. Shortly after we needed to return to add two sprays in the veggie garden. We installed those sprays and both homeowners were very pleased and paid in full. There was an adjustment needed for a couple of sprays and when Heather was not able to contact Doug (on vacation) she started getting upset rather than calling the office at 513-779-6850. We returned to make the adjustments and everyone was pleased with service tech Danny. Not sure why Heather has issues other than not contacting Doug.As of June 2023, the husband called and he has no issues, so this could be a struggle between both homeowners. The system operates fantastically, and an adjustment or two after installation is normal. Not sure why Heather feels there are issues. Mr. is pleased, and Mrs. is upset could not contact Doug."

"Lawn Sprinklers is very proud of our history in the community now for 21 years. We continue to lead in ratings and reviews of all companies in this business. (see all the 5.0 reviews and averages). Our record stands on its own with Angies and ensures our strong relationship with Angies referring our business to homeowners continuously, and has been for 15 years all the way back to Service Magic, then Home Advisor, and now Angies. Our business installs and services 2500 systems annually which lends itself to many opportunities for reviews. In any given year, we could have over 2500 phone calls and requests for installs and service. This number is a reflection of our durability and likeability in our industry with no complaints filed. For that, we are proud. There are two sides to every story, this review is no different. (6/11/22) We responded immediately for an install estimate and promptly provided an estimate and in fact made several trips to the property. The customer was advised of his start time for installation, in fact, we tried to push it up prior to his vacation. However, we maintained 2.5 mo. lead time last year as the industry was sold out. He did not want us to install it while he was on vacation when we wanted to. The customer then maintained his position in the production schedule as promised and as is our policy. We continuously keep him updated proactively when he called. He canceled two days prior to our installing the system. We have never had a cancellation in 21 years, we agreed to refund his deposit. Doug."

"Thank you. We pride ourselves on prompt response and quality work as we understand the needs of the customers and value their time. Doug."

"Thank you for the review. Referrals have built our business, and we are very pleased that you would recommend us. This is a tribute to our entire staff. Doug."

"Allan, it was a pleasure meeting you. I am pleased your experience was great. As the owner, I value your selection of our company and will always provide excellent service. Doug."

"Thank you. I am proud to provide honest, transparent, and upfront communication. It is the essence of how the business was built. Doug."

"We have all been there! I am glad that we were able to meet your expectations, and reviews continuously like yours help maintain our business. Doug."

"Thank you for your kind words, I want to instill how we feel for the customers needs with prompt, courteous, professional, and honest service. Doug."

"Thank you. We are always looking at ways to not only meet but exceed your expectations, and quicker service and installs are always appreciated by our customers. Doug."

"Thank you. It feels good to know we have met or exceeded your expectations. A same day is always an option here. We try to move customers up on production installs also whenever possible. Doug."

"Thank you for the kind review. We strive very hard to make it a perfect process. I am pleased that the entire project went great. There are times when delays in arrival daily are necessary and we do everything possible to prevent the delays and communicate them. Examples would be picking up materials from distributors, equipment, weather, etc."

"Thank you for the positive remarks. We pride ourselves on immediate attention, and while it was in December that we responded, we made no exceptions on getting to the service call within hours. We look forward to seeing you in the spring."

"We appreciate the satisfaction of our new and existing customers. We pride ourselves on timely communication and quality work."