Your Appliance Repair

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I was pleasantly surprised when Paul and his associate provided me with much needed same day service on a Sunday right before a holiday. He was punctual, professional, courteous and very friendly. He did not cut any corners and provided top quality service to the point of thoroughly inspecting my appliance and ridding it of any safety hazards (excess lint, etc...). He even helped with troubleshooting some dryer vent concerns I had. I was truly impressed with his work ethic and genuine concern for the customer. I would strongly recommend him to anyone and will definitely keep him on the top of my list for any future service needs!

The technician showed up in an unmarked vehicle. We appreciated the fact that they were willing to show up on the day after Thanksgiving. However, the technician smelled. He proceeded to diagnose the problem by listening to the unit. Frankly, I should have questioned him but relied on his "expertise". He ordered the part, I paid the service fee, he departed, and returned later in the evening to do the repair work. We had a dinner party going on at the time and we were not able to observe his work. He did not show us the part that he replaced after the repairs were completed. I should have insisted that he show me the part that was malfunctioning. The technician said to wait 24 to 48 hours for the unit to cool. It cools intermittently but only slightly and therefore, we do not believe that the problem was diagnosed properly. Upon leaving, he said it could be a bad temperature sensor. Why didn't he replace the sensor if there was a question if its performance. I suppose the sensor did not make any noise so he could not hear if it was malfunctioning!  Because of the uncertainty of what was wrong with the unit and little, if any, confidence in the repair company, I ended up replacing it with a new unit. I spent the $310 needlessly. <br />

He came on Sunday -- much appreciated.   My freezer 3-4 months old quit working on Saturday.  I called Sat evening and he came on Sunday.  Unable to get to the back of the freezer without a helper to move it, but was able to determine that it was getting power and it was likely the cicuit board in back.  He suggested, since it was under warranty, that it would be best to call Best Buy and get their help with this since it could not be repaired on Sunday as I hoped.  I hoped for quick repair, but I am satisfied with the advice and the quick response. <br />

It was a Saturday morning by the time we realized that we were going to need a repair guy it was almost noon.  I called around and these guys were the only one's still able to come out.  The window given to us was a 3 hour window.  They showed up towards the end of the 3 hour window with two technicians.  Both men were young.  They unplug the fridge, tested everything, cleaned the area and said they could not locate the problem.  Everything seemed to be working correctly.  About 20 minutes later, a third technician showed up. He checked their work and verified to us that the water dispenser was now working correctly without any parts needing to be replaced. We gave them a coupon which provided for a "free service call" with  a completed repair.  They wrote us an invoice for $95.00 fee.  Their fee to come out was $50.00.  They were at the house for about an hour. <br /> Given the age of the refrigerator, maybe the "reset" by unplugging it, got it back into working condition, but we were happy to have someone look at it and verify that it was now running okay. <br />

They came out and figured out the problem, everything is running again. Two individuals came out and the were both very friendly, congenial, and helpful. They called when they were on their way as well. I wouldn't hesitate to use them again.