Approved
Zen Windows Carolina LLC
New Windows Service, 3-5 New Window Installation, 6+ Room New Window Service,
About us
We make installing or replacing windows and doors a simple, pleasant experience. We offer free online quotes and lifetime warranties on products and service. Also, we don't ask for an upfront deposit. You don't pay us until your job is done
Business highlights
13 years of experience
Services we offer
Window and exterior door installation and replacement. , Window and exterior door installation and replacement. We can diagnose any issue and ensure you get the best possible product.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.0156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 2% | ||
| 1% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 156 reviews
Lisa B.
Oct 2026
6+ Room New Window Service
Low pressure sales approach. Installation was quick and professional. Few little things that they needed to come back and do, but they promptly fixed anything that needed attention without question. I would definitely use them again. Shout out to staff like Natalie, Scott and Marco their attention to details was fabulous. There were more that deserve a shout out, but I can’t remember everyone’s names.
Response from Zen Windows Carolina LLC
"Thank you for the review and shoutout of some of our team! We are so happy that you loved our low-pressure approach."
Bruce S.
Aug 2026
New Windows Service
Did the job fast and the windows seem great. The screens are so clear I couldn’t even tell they were there. Quick quality installation
Response from Zen Windows Carolina LLC
"Our BetterVue screens are great, aren't they! We are so glad you are enjoying your windows, thank you for the review!"
Shelby H.
Aug 2026
6+ Room New Window Service
I had a really great experience with Zen Windows! Jennifer was so friendly and easy to work with from the very beginning. I really appreciated how open and honest she was throughout the entire process. There was never any pressure, which made the whole experience so much easier. The pricing was very competitive, and I was honestly surprised by how quickly everything came together. The installation team was great as well. Since my home has lead paint, I really appreciated the precautions they took during the installation to make sure everything was handled properly and safely. They also did a great job cleaning up afterward, which made a big difference. Overall, the whole process was smooth from start to finish, and I’m very happy with my new windows. I would definitely recommend Zen Windows to anyone looking for a company that is honest, professional, and genuinely cares about doing a great job!
Response from Zen Windows Carolina LLC
"We are so happy that everything went smoothly from your initial conversations with Jenn to the professional installation. We do truly care about making sure our customers are happy and satisfied with their projects. Thank you for the review!"
Janet T.
Jun 2026
6+ Room New Window Service
Zen Windows made the entire process simple and stress‑free. The quote was straightforward and budget‑friendly, scheduling was flexible, and the installation team was punctual, professional, and detail‑oriented. The quality of both the product and the workmanship exceeded my expectations, especially considering the competitive pricing. Follow‑up communication was excellent as well. I’m very pleased with the outcome and highly recommend Zen Windows to anyone looking for great quality at a fair price.
Response from Zen Windows Carolina LLC
"We are so glad that our process was stress-free for you! Thank you for the review and recommendation!"
Kristen K.
Jun 2026
6+ Room New Window Service
The workmanship on the install was fantastic. The quoting process was easy & straightforward. Stars deducted bevause it took a very long time. I placed the order in Aug 2025, and the final work was not completed until June 2026. Nearly every window had service issues with broken pieces, dangerously sharp (and ugly) welds, etc. I also ordered a custom color that was not the same color as the chip I selected. Zen was responsive, but took several trips and many months to complete. In the end, I still didn?t get the color I expected. They sent delicious cookies asking for a review, several months before the install was complete. The quality of the windows is not at all as expected. The install around the window was sealed, insulated, and caulked well (very neatly done). However, the actual windows are not efficient. I've been through six months of cold and hot, and my HVAC energy usage has gone up not down. I can feel cold/heat radiating through. Very poor quality product.
Response from Zen Windows Carolina LLC
"Please accept my apologies for not meeting your expectations. I'm sorry to hear that we let you down. Although the original manufacturing issues have been resolved, we've reached out to our rep at the manufacturer. If you are willing, we'd love to have him get in touch with you so that he can hear first-hand the issues you had. As for the energy efficiency of the windows, I know Soft-Lite makes some of the most energy efficient windows on the market. I wonder if the tough winter and really hot spring we've experienced is contributing to the higher energy consumption. Please keep in touch with me over the years to make sure you are getting the savings we expected. If there is anything else that we can do for you, please reach out to me directly. I am so sorry that things didn't go as smoothly as we planned. - Brian Zimmerman, Owner"
David V.
Jun 2026
New Windows Service
Excellent and easy to work with from start to finish. Highly recommend these guys!
Laura F.
May 2026
New Windows Service
From start to finish the team was engaged, communicative, and highly professional. Absolutely highly recommended !
Response from Zen Windows Carolina LLC
"We are so happy that you had a great experience with our team. Thank you for the review!"
Robert D.
Apr 2026
3-5 New Window Installation
Zen Windows installed a new patio door for me and the work was perfect. Ty, Erika, Scott and the rest of the team made it one of the best experiences. No question was left unanswered and the actual installation was fast! Overall, an A+! Ok
Response from Zen Windows Carolina LLC
"It is great to hear that you love your new patio door and your experience with our team went so well! Thank you for the review!"
Austin L.
Mar 2026
6+ Room New Window Service
Great experience with the staff from beginning to end. The company treat you like family. The installation crew arrived on time and were respectful to us and our property. I recommend this company for doors and windows replacement projects.
Response from Zen Windows Carolina LLC
"Than you for the wonderful review, Austin! We are so glad you had a good experience, and we are honored that you trusted us with your home!"
Bill G.
Mar 2026
6+ Room New Window Service
From our very first contact with Zen Windows in our living room, we knew we had invited the right contractor to bid on our replacement windows. From this first conversation, we learned about the high quality product, the clear/concise contract review, and the financing options. When the day arrived for the installation of all twelve of our old windows, the professional crew displayed expert team work, efficiency, and great communication skills, keeping us informed of their progress. Our experience with Zen Windows was the very best in every way!
Response from Zen Windows Carolina LLC
"Thanks for the great review, Bill! We are so glad you like your new windows!"
Ericc
Jan 2026
Google Review
Well, I did my homework (I'm an engineer), looked at construction of window, price, efficiency and everything else and went with Zen on all my windows. Couldn't be happier.
J.D. S.
Jan 2026
Google Review
Zen replaced 13 of my windows. We are so happy now! They were great to work with, gave us a better price, did everything they said they were going to do, performed a flawless installation, and cleaned up and hauled away the old windows. Zen is the best!
Pam B.
Jan 2026
Google Review
Good communication from beginning to completion.
Fast and efficient installation.
Cathy R.
Jan 2026
Google Review
The guys did a Awesome job !!! And I love my windows!!!
Amber
Jan 2026
Google Review
The service from the company beginning with the phone call after I requested a quote has been excellent. What I liked about the company was there was no pressure once I received the quote. I had a list of specific follow up questions that were answered clearly. I was even sent requested documentation before I even made the decision to do business with the company. This is one of the reasons that I went with this company because everywhere else that I received quotes from would not provide me any information or documentation in writing. Additionally, the installers came on time and answered all of my follow up questions. I had anticipated the windows being installed mid January 2026, but they were installed ahead of time on December 31, 2025. I look forward to doing business with the company again.
Brian M.
Oct 2024
From the initial quote, to ordering, to scheduling, to installation, I was kept updated every step of the way. Install was prompt, professional, neat, and timely. An excellent product for a fair price. The total project cost was less than 1/3 that of the other highly-advertised, high-pressure competitors. No upfront payment, and they even gave me a senior discount AFTER the project was completed. 100% recommend!
Response from Zen Windows Carolina LLC
"Thank you for trusting us to work on this project with you."
Lydia H.
Sep 2024
Phenomenal experience!!! No hassle, no hard-sell/upselling techniques. Just great people selling quality windows with a "we are here for you when are ready and you need us" attitude. The process was simple (no home visit required for anything except the actual installation). Ty, our "Chief Happiness Officer and Partner" (literally...that was his title in his email signature!), was always just an email/phone call away and his response time was fantastic. He educated us on the various type of windows and seemed to take his cool title very seriously--making us 100% happy was his goal. (He succeeded!) We replaced every window in our house and were able to mix and match our choices--some casements, some sliders, some non-opening picture windows, and some traditional double-hung. We were also able to mix which windows were to have fake muntins (white crossbars to match the "neighborhood look") and which would be all-glass unobstructed (for viewing the wooded backyard and birdfeeder, for example). This flexibility truly left us with a result that was tailored to us, our house, and our lifestyle. They also stand by their products and the quality customer service does not stop after the check is cashed. Two other people that stood out were 1) installation manager Scott and 2) Kurt who came out to help resolve an issue that was discovered after the project was completed. I don't expect we will need windows again in this house; if we did, we would certainly start with Zen Windows again. It was a smooth and easy and friendly process! Great company!
Response from Zen Windows Carolina LLC
"Thank you so much for the great review!"
Dawn L.
Aug 2024
Fantastic experience. Love the windows, love the finished project.
Response from Zen Windows Carolina LLC
"Thank you!"
Julia U.
Aug 2024
I had a great experience with Zen Windows! Mike called me to discuss the issues I had (I live on a very busy, noisy street) and recommended a specialized product he thought would work well and we went with that. Even though this was a relatively small job (five windows), they treated me like a customer who was replacing every window in the house. They were very friendly, professional and responsive, keeping me informed by email every step of the way. When I asked him if I should also replace the two upper floor windows to keep the finished look consistent, he looked at the pictures I sent, was very honest with me and said no. How many sales/tradespeople do you know that are that honest? The Product installed has noticeably diminished the street noise in my house. And I didn’t have to pay a penny until the windows were installed and I was happy. I would definitely highly recommend and use Zen Windows again!
Response from Zen Windows Carolina LLC
"Thank you so much for the kind review. I'm glad that we met all of your expectations!"
Bryan H.
Apr 2024
Fantastic experience with Zen Windows from start to finish. The estimate could be done without a visit to the house. There was no big sales pitch or pressure to move forward. Just a "we're here when you need us" attitude, which was a welcome change compared to other window companies. We asked multiple questions and made several changes throughout the planning process. Each time, we received a timely and helpful response. The installation team was great and the entire installation (30 windows) only took a single day. Highly recommend!
Response from Zen Windows Carolina LLC
"Thank you so much for taking to time to share your experience!"
Ryan H.
Mar 2024
great windows, onsite service, 31 windows installed and capped in 1 day with minor touch up work the second day. HVAC Runs half as much. Great communication between sales and installers. Very professional with the wood repairs they encountered. Will recommend over Champion, Window World/Nation, or anderson any day of the week and half the cost of the cheaper guys with better quality.
Response from Zen Windows Carolina LLC
"Thank you for taking the time to share your experience. We truly appreciate it!"
Kenneth B.
Jan 2024
Zen is one of, if not the most, easy companies to deal with. No high pressure and no BS. They worked with me when I had to delay the window installation.
Response from Zen Windows Carolina LLC
"It was our pleasure. Thank you for trusting us with your project!"
Eric C.
Nov 2023
Talked to 6 different companies. Evaluated all the specs and the Allure window supplied by Zen Windows was the one I chose. Price - excellent. Construction - perfect. installation - amazing. Look no further - this company is the one! thanks again and dealing with your company was seamless and exceptional! I wish they had a 6 star rating!
Response from Zen Windows Carolina LLC
"You are too kind! Thank you for the nice review."
Alice H.
Aug 2023
From the quote to the installation, everything was terrific.
Response from Zen Windows Carolina LLC
"Thank you!"
David R.
Aug 2023
Overall, an excellent experience. I was given an accurate quote up front without any difficulty. The install team showed up on time and worked very hard in 90 degree temperatures for four days. It was a fairly big job, 25 windows, several of which were oversized and one huge bay window. In addition, the windows they took out were 70 years old and very difficult to extract. But it all went smoothly and efficiently. The only problem was the lead time. I placed my order in February and the windows didn’t arrive from ProVia until July. I can’t fault Zen for that! And, the windows are excellent, they make the house much quieter and, we’re hoping, more energy efficient. Time will tell on that, once we start getting electric bills from the period the windows were in. All in all, I highly recommend Zen Windows and their vendor, ProVia.
Response from Zen Windows Carolina LLC
"Thanks for the kind words! I'm glad everything turned out the way you wanted. I agree, I wish things came in a bit faster but some of the specialty items have longer lead-times."
Licensing
Licensed*
Trade License Number
L.77733
Trade License Locale
NC
Trade License Expiration
12/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Zen Windows Carolina LLC is currently rated 5.0 overall out of 5.
Zen Windows Carolina LLC accepts the following forms of payment: CreditCard
Yes, Zen Windows Carolina LLC offers free project estimates.
No, Zen Windows Carolina LLC does not offer eco-friendly accreditations.
No, Zen Windows Carolina LLC does not offer emergency services.
Yes, Zen Windows Carolina LLC offers warranties.