Approved
Zoom Drain New England
Sewer Main Clearing, Drain Clog or Blockage Clearing, Commercial Drain Clog or Blockage Clearing,
About us
ZOOM DRAIN provides sewer and drain cleaning and repairs throughout Southern and Central Maine. Our team of professionals focus on providing you with safe & proven solutions, fast turnaround times and a 30-day satisfaction guarantee. We are available 24/7/365 so call ZOOM DRAIN today to schedule an appointment! We offer Residential and Commercial: Drain Cleaning; Drain Installation; Ejector Pump Installation & Replacement; Grease Trap Pumping; Pump Pit Repair; Sewer Line Installation & Replacement; Sump Pump Installation; Sewer Services; Sump Pump Repair; Garbage Disposal Repair; Ejector Pump Repair; Pump Pit Installation & Replacement; Sewer Line Hydro-jetting; Sewer Line Repair; Toilet Repair; Sewer & Drain Inspections
Business highlights
Emergency services offered
22 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.840 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 8% | ||
| 0% | ||
| 0% |
Showing 1-25 of 40 reviews
Ray L.
Sep 2020
Technician arrived over 1 hour after the time given by office. Did not know the job specs that were given when appointment was set up. Had to return to shop as tech did not come prepared. When settling bill tech said $350. We explained that we should not have to pay road time for shop run. He called office and came back and said the cost was $350, taking the shop run off the cost. We stated that was the same cost. Tech said it was $75 for the shop run making the bill $425, so minus the $75 the bill was now $350. The cleaning of one pipe with no blockage should not be $425. Tech wore mask 2 out of the 3 times we conversed but the mask was not CDC approved, which means the customer isn’t protected. I think EcoClean needs to improve its communication with clients and needs to improve field tech and office communications.
Response from Zoom Drain New England
"I'm sorry you feel this way. Please note that, from phone and GPS records, our tech contacted you at 7:44 to state that he was on the way & arrived at 8:20 due to traffic. That isn't the 8:00 am time slot scheduled but not an hour late. When you scheduled you mentioned a local basement water proofing company referred you after doing work on your addition. I asked if it was a perimeter drain needing cleaning as this referring company works with perimeter drains often. You stated no, it was a short section of pipe that drains the addition. Therefore I scheduled our tech to cable a drain line. I quoted $250 to $350 because, from the description, I could not tell if it was an interior or exterior drain line. That cost covers cleaning a drain line up to 100' & up to two hours. The techs always have the proper equipment to clean these types of lines stocked on their vans. When he arrived on site he found that it was, in fact, a perimeter drain that needed cleaning. This requires another piece of equipment not regularly stocked on each van, & is why I asked the question when the job was scheduled. It is not that the tech was not prepared as we asked the question when scheduling the job. The tech needed to run back to our shop in order to grab that equipment. That piece of equipment is also $350 for up to two hours and $150 an hour thereafter. Per our GPS, our tech's total time from initial dispatch from our shop to return was 2 hours 52 minutes. He charged an additional 1/2 hour (or $75.00) due to additional time involved. Because you were upset about the additional fee I authorized the tech to remove it in good faith. We have provided our techs with CDC recommended PPE. I did check with our tech and it sounds as if he was wearing a neck gaiter rather than our provided PPE that day. You also mentioned that he wore the mask 2 out of the 3 times you spoke. I am sure the 3rd time was an oversight but have discussed that with him as well as making sure to wear the proper PPE."
Danny C.
Feb 2020
Awesome Their technician was extremely patient, knowledgeable. He explained what he was doing as he performed his task.
Steve T.
Jul 2019
Very well done in both cases.
Jessica M.
Apr 2019
My technician Robert Santiago was friendly, helpful, and prompt. Made a very stressful situation bearable. He thoroughly examined my system and its layout, and explained where the clog was explained could be occurring. He even gave me a bit of a history lesson on plumbing in old houses like mine, and the kind of problems that people typically face with them. He also told me exactly what he was planning to do, what equipment would be used, and how it worked. Worked on the problem for a couple hours until he got results. Very persistent! Cleaned up and sanitized the worksite as well. Also made a few suggestions as to some diagnostic measures I should look into to make sure I don’t run into the problem again. I’m very grateful for Zoom’s help and would recommend them to others!
H
Mar 2019
Our septic drain froze around a huge root ball and everything backed up into the house. We had a different service come and they tried to thaw the pipe, charged us $1000 for that work and then said they’d have to dig up our entire lawn to fix the problem. Zoom drain came for a second opinion. They used the camera and found the problem, fixing it with jets of hot water and a roto rooter. Saved us about $2000. They were awesome. They also put shoe guards on every time they enter the building so they’re not tracking mud and brown water into your house. You really get the sense they’re not there to spend your money, they just want to get the job done. Highly recommend.
Bill G.
Dec 2018
I am so impressed. We had a drain that needed work and I called Zoom (via sister company Pine State Services) after our usual plumber was going to be a week or so before they could come out. Zoom offered to come out the same day. The technician was as professional as I could expect and made sure to solve the problem to our satisfaction. Every time he had to go out to his truck and back for supplies, he took his boots on and off at our front door, ensuring that he didn't track anything into the house. If I could have given Zoom an A+ on responsiveness and punctuality I would. We will definitely call them again.
Melissa T.
Sep 2018
We called late on a Saturday not sure what the problem with our toilet was beyond the classic “it won’t flush the water down.” Tamara was able to walk me through the troubleshooting process to determine if they were the right company to help me, in other words was my issue drain related or more of a toilet hardware/plumbing issue. Once we determined it was the drain she was able to give me an estimate and get someone to come out. Less than an hour later the technician called to let me know he was on the way. Once he arrived he did some more troubleshooting and quickly determined what was causing the issue and resolved it. There was no mess, in fact he left the bathroom cleaner than he found it. Total cost came in under the estimate and now my toilet works better than it ever has. Thank you Ecoclean for your prompt and professional service.
Edward B.
Jul 2017
Called on a Saturday and he turned the truck around to drive 20 minutes back to our house to help us out. Could have charged more too, but he didn't.
Dan D.
Mar 2017
A snake was used to clear a root obstruction in the pipe and the problem was fixed in less than 30 minutes. The service was fine but the fee was outrageous!
Response from Zoom Drain New England
"Hi [Member Name Removed], We're sorry to hear that you were disappointed by the price of our Saturday emergency service. We did let you know over the phone that dispatching someone to remedy sewage backing up into your basement would cost $450, and reminded you of this on the jobsite. Please give us a call if you would like us to explain in depth each of the line items on your bill. These charges cover our fully outfitted and insured service vans with all equipment and an experienced technician! Greg, Owner (207) 310-8429"
Constance M.
Jan 2017
I give them all A's they did a great job. They were nice and did exactly what they said they were. They were very efficient.
Bruce A.
Jun 2016
It could not have gone any better. He was pretty sure of what the problem was and had it fixed in less than 30 minutes. PERFECT!!!
Roger R.
May 2016
unknown
Guy S.
Jan 2016
unknown
Bernadette P.
Jan 2016
On Saturday afternoon 10/31/15 I headed down to my cellar to do laundry and found all of it flooded, approximately 4.5 inches <br /> deep. I logged onto my computer and obtained the provider?s name from Angie?s List. I called, and the owner, Greg Goan, answered immediately. He said he?d have a tech at my place as soon as the tech was done with the previous job. The <br /> tech, Keith, called a few minutes later. I told him about the situation and gave him my address. He arrived about an hour later. He took a look at the cellar and went to get his equipment. After quite a bit of work he got it to drain partway (about three inches), and indicated that he was running into a something that wouldn?t clear, despite using his biggest bit, a four inch bit. Per request, I told him the year the house was built (1947). He indicated that the lateral was probably Orangeberg. I said yes, it was, and told him about the sewer back up that had been on the disclosure paperwork when I was purchasing the house, and informed him that there had been a partial repair only because the roadway had been under moratorium at the time. Keith indicated that typically Orangeberg pipe collapses on itself when it fails. He tried to clear the pipe with a smaller (two inch) bit. He told me that his bit came back covered with clay, and that means that there?s a break in the pipe. He used a pressure bag, but could not get any further drainage. Keith diagnosed, with equipment, a break that landed right in the sidewalk ? 35 feet out from the house; he marked it with fluorescent paint. We discussed what needed to be done. He informed me that a sidewalk permit will be required to make the repair. He?ll provide the info to the owner, and the owner will prepare a quote. He indicated that because I have no real ?flow? I?m considered in an emergency situation ? he only suggested washing my hands. I discussed the pending natural gas baseboard heater installation on Monday afternoon and asked if that presented any safety issues. He said he couldn?t think of any. After he left, the cellar drained completely; I informed owner Greg Goan of this but told him that I wanted to move forward <br /> with a permanent repair. <br />
Kevin K.
Dec 2015
unknown
Mary W.
Dec 2015
I moved into a new home, and a week later the sewer line became completely blocked. The plumbing system stopped draining on a Sunday night (of course). Water was backing up into the washer and started coming out of various other points in the basement. Obviously the situation needed emergency service. <br /> I called Ecoclean and they got right back to me. Within an hour the technician, Keith, arrived at my house. He diagnosed the problem immediately and got right to work. He was very professional and helpful and showed me every step of the process. He explained the pricing structure and what would probably be needed. He completed his work quickly and efficiently. It turned out that years of crud had built up in the lines when the former owner lived there. <br /> I had called Ecoclean after finding them here on Angie's List and seeing they had a 10% off coupon for members. When Keith was taking my payment, I totally forgot about this due to the stress of the whole situation. I didn't remember the coupon until the next morning, but the office kindly agreed to credit me the amount of the coupon anyway. <br /> Keith also gave me instructions on how to avoid future problems. I would definitely use them again. <br />
Kevin B.
Oct 2015
It went well. The tech provided a video emailed to me of the survey and suggested next steps. The only negative was that I have an original cast iron outlet and the cap factured when being removed requiring a replacement cap and the tech did not check the seal of the replacement so when I flushed my toilet, a significant amount of water leaked from the cap onto my washing machine. I was able to tighten the cap myself to solve the issue. <br />
Response from Zoom Drain New England
"[Member Name Removed], we are sorry the cap was not tightened down appropriately the first time. We are glad you were able to tighten the cap easily and that it remedied the issue. The technician will be notified to make sure to double check the clean out caps in the future. Thank You."
Dale H.
Sep 2015
unknown
Bridget S.
Apr 2015
Service took about an hour. Very professional. The technician explained everything he was doing and had my basement drained quickly. <br />
Response from Zoom Drain New England
"(removed member name), thank you for reviewing us on Angie's list. We are always happy to be able to help our customers and remedy their drain line problems. We will be submitting an estimate to you shortly for removing your rotten storm trap which appears to have caused your issues. Looking forward to working with you again in the near future."
Marjorie W.
Apr 2015
The price was ridiculous.
Response from Zoom Drain New England
"[Member name removed], we are sorry that you were displeased with the price. I see that the review was taken by phone this April 2015 and we actually performed the work for you back in September of 2014. As a reminder we had to cut off and replace a clean out cap then we cabled the main sanitary and removed roots from the line, at which point you had us televise your sewer line to check the condition of the line and finally had us perform a Root-X treatment on your sewer line to inhibit the root growth. Please remember no work was performed without your direct approval before hand. I hope that you will reconsider and revise your review of us after realizing the amount of work we performed at your house at your request and approval."
Corey G.
Oct 2014
Keith showed up on time, and was very knowledgeable and very thorough in his assessment and recommendations. We really needed to understand the system before we can move forward wit bother home improvement projects. Kevin's identification of this system and his recommendations will create a great path forward. <br />
Jerry L.
Sep 2014
I am so happy with these guys. We had sewage back up in our basement (yes the worst stuff you can imagine) and we needed someone immediately. I called a different provider on this list at 9:30 am and waited until 3:00pm and got not even a callback. I came back to Angie's list and found EcoClean. I called them at 3:15 and they were at my house by 4:00. They opened up the clean outs, diagnosed the problem and performed some cleanup. Everything was fixed by 5:00. I am very impressed with the immediate response I received and highly recommend them. Also, I thought it was a good price. <br />
Response from Zoom Drain New England
"We are glad we could help. Best of luck."
COLLEEN R.
Jul 2014
The service was exceptional! They came w/in 24 hours, albeit it was not an emergency, contacted me before their arrival, & did exactly what was needed. I am very happy w/ the services provided & feel that the company is very professional & Keith was courteous, informative, & knowledgable. Highly recommended! <br />
Susan M.
Jun 2014
unknown
DENNIS R.
Jan 2014
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Licensing
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FAQ
Zoom Drain New England is currently rated 4.8 overall out of 5.
Zoom Drain New England accepts the following forms of payment: CreditCard
Yes, Zoom Drain New England offers free project estimates.
No, Zoom Drain New England does not offer eco-friendly accreditations.
Yes, Zoom Drain New England offers emergency services.
Yes, Zoom Drain New England offers warranties.