Advanced Pools & Spas, LLC

Not done yet, but so far very professional, clear on everything, planned properly and a great team 😉

I have been a long time customer of Home Advisor. This is the first bad rating that I have ever given a contractor. First off this was my biggest job that I have done cost wise (a little under $70,000). This contractor was primarily chosen because he presented a fancy design drawing and plan layout. However, this is the only positive things I can say about Don and his company Advanced Pools & Spas. I dealt directly with the owner Don many times after my first contact with his representative and was not happy with the service I received. They were never on time to any of our appointments. When we finally agreed to do a contract, he refused to put in writing a completion date but verbally told me that it would take about two months. I explain to Don before we signed the contract that he may run into some issues with our poorly graded property. I also mention that rock was discovered when I put in my backyard fence. It was clear to him that my grading problem was the main reason for building a pool. I stated to Don that the longer this project took to complete, the more my home business would suffer. After assuring me that he understood all of my issues, we signed the contract on 24th of April. Nevertheless, Advanced Pools did not even start my dig for over four weeks later and blamed the weather each time they canceled. I replied back to them several times saying that I had checked the forecast and it had projected rain for most of the week. I was rescheduled on days that everyone knew it was supposed to rain. Because of this, about a month has past with no work done. Several times I had questioned them on why they could not work on Friday thru Sunday to make up for time lost and I was told they did not work on those days. When Don and company finally did come out, I got excuses about how busy he was with his other customers. Finally, Don and crew showed up at my house, ignoring my warning about the rock in the yard and came unprepared with a small Bobcat type of digger, which could only remove the sod from the surface. Don called me a few hours later saying he would now have to hire someone else to do the digging job. When I got home I also found that his crew cut my cable line. I was out of cable and internet service and internet for one week. Due to this my home business suffered a lost of $2,000. The contract we signed now had virtually no meaning. He could not tell me how long it would take to complete the job, how much it would cost or when he could get someone to do the dig. On top of the four week delay due to so called weather, two more weeks went by while his third partly contactor had to fit me into his schedule. In interim, I had another pool company (from Home Adviser) asses his work and came to the conclusion that Advanced Pools did not use proper tools to do what should have been a normal dig. Meanwhile we started to approach the end of June in a contract with no boundaries while cancellations from Advanced Pools continued t

They a really good job with my pool. Very professional and attentive to details.

Best overall design and willingness to listen to our needs.

We were completely satisfied with their work. They did an excellent job on the pool.