Arnone Building & Remodeling, Inc.

"Thank you, I appreciate your review, time, input & approval. Thanks again, John Arnone"

"Thank you so much for a wonderful review., I'm so happy I made a positive difference. Looking forward to assisting you once again when called. John Arnone"

"Prior to signing any contract, I e-mail the contract to prospective client so they have as much time as they need to carefully read and understand the details and specifications of the entire project which also includes the payment schedule and starting and completion date along with time to study the details of any drawings, in this case 3. These 3 drawings illustrated the following: The first drawing was the deck pattern they chose out of a few options I had shown them. The 2nd drawing illustrated location and quantity of new deck posts, more than their present deck had because I mentioned to them earlier that the present deck posts are too far apart. The 3rd drawing illustrated the design and contents of the deck railing which consist of the vertical wooden spindles. All these drawings were to scale and the illustrated deck railing drawing contained wording, stating the following: This view is the inner side of the deck. I added that wording specifically because one can view the railing also from the other side, on the lawn. I wrote a handful of Blogs, all to educate the homeowners, and 2 of those blogs were ranked number 1 on Google in the entire U.S.A with over 10 million hits each. In the last 12 years I was recognized and awarded by the CT Better Business Bureau 6 times for content on my website, all pertaining to educating the consumer. I wrote one particular blog named, Avoid unforeseen cost when hiring a Contractor. Which included language advising the proposed contractor e-mail the contract first opposed to the contractor bringing the contract with them, with intention of the homeowner signing on the spot. I also recommended that the down payment not be more then 10% of the project, I recommend the remaining payments should start with the wording **Completion of** as opposed to **Starting of** because a contractor can start many phases and complete none, and many more helpful pieces of advice. In regards to this customer mentioning that the hand railing I installed was pine opposed to pressure treated: My response is, pressure treated wood has knots that eventually loosen and corrode, and pressure treated wood eventually splinters & cracks, thus not the ideal material to use especially when one grasps and slides their hand on this going up and down the stairs. I use clear number 1 pine, no knots, no splintering or cracking. Pine can be used outside ; it can be either primed and painted or stained and sealed. In regards to this customer mentioning I was deceptive and advising that buyer beware. I'm sure when one reads my response, they would not think that way. I was paid in full upon completion and a few days later received 5 star reviews from both Philip and his wife on the CT Better Business Bureau. I am sorry and surprised you are blaming me. Thank you, John A."