DFW Pool Experts

"We are sorry that the remodeling process did not meet your expectations. While we respect your right to share your experience, we believe prospective customers deserve additional context regarding this project. Throughout the renovation, we worked to address concerns as they were brought to our attention. The smart-fill issue was repaired at no cost to the homeowner, the lighting issue was ultimately resolved at no cost to the homeowner, and questions regarding billing were reviewed and addressed promptly. The concern regarding mastic was the result of a misunderstanding after a revised contract had already incorporated that work into the project scope, and once the contract was reviewed, the matter was immediately resolved. We recognize that major pool renovations are complex projects involving multiple phases and specialized trades. Living through an active construction project can be challenging for homeowners, and we understand that the overall experience did not meet your expectations. While we always strive to make the process as smooth as possible, our focus remained on completing the project, addressing concerns brought to our attention, and delivering a finished pool that you ultimately acknowledged looked "nice" and "great." It is also important to note that during our conversations you repeatedly stated that you liked the color, tile, stone selection, and overall appearance of the completed pool. You acknowledged multiple times that the pool "looks nice" and "looks great." Your primary dissatisfaction was with the renovation process rather than the overall transformation of the pool itself. Regarding the plaster concerns, pebble finishes are hand-applied products, and minor texture variations, trowel marks, and cosmetic irregularities can be normal characteristics of a hand-finished surface. Nevertheless, we took your concerns seriously and offered to have the finish inspected under the manufacturer's Lifetime Limited Warranty. During our conversation, we specifically offered to arrange an inspection and, if a warrantable defect was found, pursue corrective action at no cost to you, including any work required under the manufacturer's warranty. That offer was declined multiple times. We want prospective customers to understand that we did not dismiss your concerns. To the contrary, we offered a path forward to evaluate and correct any plaster-related issues through the manufacturer's warranty process, but you made it clear that you did not wish to pursue that option. We remain proud of the finished pool, stand behind our workmanship, and continue to honor the manufacturer's Lifetime Limited Warranty on the plaster finish. While we regret that the overall experience did not meet your expectations, we appreciate the opportunity to complete your project and wish you and your family many years of enjoyment with your remodeled pool. ? DFW Pool Experts"