Grout Genie, Inc.

I am very happy with Ken Campbell's work and professionalism. He was prompt both times we met - once for the bid and once to do the work. He cleaned up after the job and the quality of this work was excellent. I have already recommended him to a neighbor. I will certainly call him again when the need arises.

clean-fast-professional-ontime

I asked for an invoice/receipt and product information to clean my travertine floors after this service and Ken Campbell hasn't responded in 5 days. No follow through to develop a client base or referral system.

Great work. The Mr.Ken expert knew everything I asked about . He worked quickly, quietly and professionally. Thanks Grout Genie

Only contractor that actually showed up for a bid. Fair pricing. worked on Travertine and Marble and shower regrout. Only small comlaint was the cleanup. Found grout powder on counters and tables. Knowledeable about tile and pre-warned us about some possible challenges of replacing one or two tiles and how that might affect the good tile next to the repair. Overall satisfied. Arrived on time and completed job on time.

Ken was very responsive and did a great job! My grout looks like new!

They called immediately. Withing 5 minutes of my post on ServiceMagic. They came over and did a quote and returned the next week at 9 am and finished the job at 2 pm. I did not have time to check the job at the time because I had company coming and staying a week. I had hired them to clean the tiles and grout and also to seal the tile and grout. The grout was steam cleaned and then sealed. The excess grout seal is still attached to my tiles and needs to be scraped clean. I am not able to clean it off easily. I hired them because I didn't have time to clean the tile. I now have a horrible mess to try and scrape clean. I would not recommend.

I needed to have the travertine tiles and marble counter tops in the bathroom cleaned, sealed, and where needed, regrouted. I was given a quote and was told it would take the full day, so the quote seemed reasonable. But then on the day they came, they claimed they were done within 3 hours. I went into the bathroom and was SOOOOOO disappointed. I had to point out all the areas they missed. My tiles looked worse than before they came.

The came right on time and took their time with the job. Use them if you need a grout job done.

Not Professional enough.

Ken from Grout Genie was super... He arrived on time and finished within the time fram he estimated. His finished product blended well with the existing which was a huge factor for a satisfying end result. Thank you on behalf of the City of San Diego for excellent customer service, prompt service and a job well done... James Hart, Building maintenance Supervisor, Library Department.

The grout in my kitchen tile had discolored over the years and Ken with Grout Genie explained this process they use to actually stain the grout to match the original and then seal it. My kitchen floor looks like new. Defintely would recommend.

The job took a little longer than quoted, but the quality of the work made up for that. I'm completely pleased with the finished product. I would highly recommend Ken and his son, Sean, for any grout work needed in your home.

One year later, the grout pulled out of the repaired tile. The tile is intact, but the grout is not. Looking closely, I found that the layer of grout was less than 1/8 inch thick. Under that was what appeared to be bathroom caulking and thinset. I had to scrape the rest of the tile grout (and caulking) out myself and re-grout. They also added a coat of grout paint to the kitchen, dining room, and living room. That coating works great! Cleanup is easy. I would hire them again to do the grout paining/coating, but not for grout/tile repair.

Got the job done, that's all I can ask!

Quick response, reasonable price, good quality workmanship, professional attitude

This is the second time Ken with Grout Genie has done work for us, and I'm as pleased to say I'm as satisfied this time as the last (several years ago).

Performed as promised at price quoted. Was on time and completed job quickly. Left work area clean. Finished quality is excellent.

Mike from Grout Genie performed excellent work. He was prompt and very knowledgable. I definitely recommend this professional service. I will hire them for future projects.

For my small job, Grout Genie came to my rescue and completed the work for a fair price.

They replied to my request promptly, provided a reasonable and justifiable estimate for the repair, and performed a quality job quickly.

Fantastic from start to finish. Very professional. On time and knowledgable. Our shower was in BAD shape. Mildew and mold. Estimate was accurate, no changes. Mike was Non-intrusive. Came in, did the job and left. Shower is like new. WOULD HIGHLY RECOMMEND!!!!!!!

Ken Campbell was extremely prompt in responding to my service magic request and arrived to give me the project estimate all in the same day. He scheduled the project within a week and when he showed up he was done in 3 hours. The project looks great and the entire process was smooth and easy! I am a service member about to deploy and I very much appreciated his flexibility, attention to this matter, and the military discount. If I ever need any grout/tile work done I won't call anyone else but Grout Genie. Thanks Ken!