Horizon Heating & AC, LLC

He was polite, friendly and professional. His price was reasonable.

They did a good job with care and left the place clean.

I had two service calls that resulted in being advised that I needed a new outdoor system and coils. One quoted me $10K. I called others and they would not quote me a price over the phone, except for Horizon. Mr. Scott came out to my house, took a look, called the warehouse, and said he could have me blowing cold air by dinner-time. I was charged $4K. That is still a lot of money, but a lot less than $10K. Also, with a wife who's 8 months pregnant, it was well worth it. The work crew did a great job. This is a top notch operation with fair prices and service. Not like the guy on the back of the truck.

Things went fine.

I really appreciated the fact that they were able to come to my condo the same day I called. He told me he would be there between 1 and 3PM. Didn't show up until 3:30. Was very helpful. Took the time explain alot to me. took the extra step to label my exterior AC unit to make it easier the next time it needs service.

I appreciated the fact that they told me to check the fuse box first. The came out at a time that was convenient for me and did the job quickly. It was a fuse inside the air conditioner.

One week since Horizon restored our A/C (heat pump) to working order, and so far so good. It turned out a fuse was blown. Eugene fixed it promptly and efficiently, helpfully answering my endless questions on various aspects of the system so I could educate my untutored brain on the subject of cooling systems. The cost was reasonable based on what I was quoted by other repair companies, he showed up well within the time-frame agreed and didn't waste time. We'll definitely call on his services in the future (hopefully, not too soon).

Very quick response. Shared information. Considered less expensive alternatives to solve the problem.

Seemed to do a good job, however, I had not been informed that my dogs would need to be put away for the duration of the visit, which was almost two hours. My dogs are used to having their freedom, and were scratching at the doors to come in the entire time, making those few hours very stressful.

Fast, fair and friendly.

Mr Scott was very knowledgeable and my initial conversation with him to get the estimate gave me confidence that the job would be done efficiently and correctly. The installers arrived a little late (about 45 min), but then everything went smoothly. They cleaned up thoroughly after the work.

Very pleased with the service. Did not have to waits days after making the appointment, serviceman came out same day. Very professional.

Very good technical personnel that know their products and give the best advice

Horizon Heating & AC replaced my furnace, coil, and outside AC unit in my townhome. They beat the competitors prices by a signficant margin (25-30%) and the work was done on time. The technicians were courteous and respectful of my home and thoroughly cleaned up after the job was done. I would recommend contacting them for any heating or cooling needs.

Heat pump stopped working. Horizon cCame out within a couple hours on a Sunday. Worked quickly and had good advice. It was just a fuse which needed replacing. Price was a little steep for a 20 minute visit to replace a $6 fuse, but probalby reflected "rush" nature of visit.

Gene was very responsive and completed the work as promised. We encountered a few follow-on problems but Gene was quick to respond (even on Saturday & Sunday) and resolved everything perfectly.

Absolutely great.

Good

Horizon Heating & AC did a great job.

Eugene was great!

They were prompt, professional and at a reasonable fee.

Professional Technician and prompt scheduling. Would use again.

On time, efficient, thorough

Good

Horizon did not have the lowest hourly rate of the first few calls that we received, but the rate was competitive overall. We went with their service because they had someone available to come within 2 hours and because of the professionalism of the individual who made the initial call. Within 20 minutes of arriving at our home, Horizon had identified the problem, replaced the compressor valve and explained a bit about our HVAC system to us. We were especially appreciative of Horizon as the company had who provided our first quote (prior to contacting servicemagic) had seemed intent on convincing us that we needed a new system.