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About us
Prince William Home Improvement has grown from a small local business to the 84th largest home improvement company in the United States. Prince William Home Improvement prides itself in outstanding workmanship, great customer service and offering our customers the best products available. We are leaders in the home improvement industry. We have over 10000 satisfied customers in this area since 1986. We provide references upon request.
Business highlights
Se habla espanol
40 years of experience
Memberships & Affiliations
Prince William Chamber of Commerce, U.S. Chamber of Commerce, North America Deck and Railing Association (NADRA), National Kitchen and Bath Association, Preservation Siding and Window Certified Remodeler, Prince William Chamber of Commerce, United States Chamber of Commerce, Qualified Contractor's USA
Services we offer
Decks and Enclosures, Fencing and Basement Remodeling, Kitchen and Bathroom Remodeling, Roofing and Entry Doors, Vinyl Thermal Replacement Windows and Vinyl Siding
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.0169 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 19% | ||
| 15% | ||
| 4% | ||
| 2% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 169 reviews
Jeffrey H.
Jun 2013
They installed a new bath tub and retiled the shower/tub area. They were awesome to work with. There were no surprises. They showed up and finished the job on time. This was phase one of our bathroom remodel. We plan to use them for phase 2.
Gregory N.
Mar 2013
N/A
Deck or Porch
Exceptional work, with very good attention to detail. I'm very happy with the deck and porch they made for us, and plan to use this company again for future work. My only small complaint about the company was a lack of communication between the signing of the contract and the completion of the work.
Philip J.
Oct 2012
N/A
Deck or Porch
Excellent company, extremely professional.
Theresa M.
Jul 2012
N/A
We are very happy with our bathroom remodel! The communication and customer service were excellent. We would definitely use them again.
Joanne S.
May 2012
N/A
I have the kitchen I've always wanted.
Gwen G.
May 2012
N/A
Daniel, the leader and his assistant were very courteous,professional and did a beautiful job. These guys are great assets to PWHI !
Marie S.
May 2011
N/A
they were very professional in all aspects of the projects. It was a joy to work with them. I'm very pleased with the results.
Response from Prince William Home Improvement
"Thanks for your review. We are so pleased that you are happy with your new kitchen. You are a valued customer and a pleasure to work for."
Kathryn F.
Apr 2011
N/A
All work except painting was excellent. Crew leader went beyond the norm to make it right given the problems encountered.
Response from Prince William Home Improvement
"Thank you for your review. We are pleased that you are happy with the bathroom remodeling project. We strive to have 100% customer satisfaction. Please let us know what we can do to help you in the future and if we can do anything for you in reference to the painting."
Patrick S.
Dec 2010
Very organized process worked very well for out Kitchen Remodel. We met with the design specialist first, then project manager came and went over everything that was to be done. Once, the work started the work area was sectioned off by plastic sheets at the doors to contain dust and debris. Also, daily clean-up was done well and anything left in the work area was consolidated. This was particularly good since we have an asthmatic cat that actually had no problems during the entire project. We will probably contract again with PWHI to do a 1/2 bath and ask for the same two workers.
Response from Prince William Home Improvement
"Thank you for your comments. We are glad that you are happy with the finished project. We do our best to provide the best value in both product and workmanship. If you should need anything at all from us in the future, we are here to serve you. Thanks again for allowing us to take care of your home improvement needs."
Cynthia S.
Dec 2010
The salesperson I met with was extremely nice. Came by with a computer and showed me what the kitchen remodel would look like. The person who came out to measure was not very nice and was initially not very accommodating. When told where I lived, they exclaimed " That's pretty far away!" I took a long time to get the measurements done. The guy who actually came out to do the work was great. He did a great job and came back on his own to do touch ups.
Response from Prince William Home Improvement
"Thank you for your comments. It was an honor to serve you and to help you with your home improvement needs. I'm glad that our designer was able to meet your needs and that you were happy with the finished project. Sorry it took a long time in your home to get the final measurements done. We have to double check all measurements to make sure that we catch any issues that may arise before we actually start the project. Please let us know if we can help you in any other way. Thanks you for your business. We are here to serve you."
Thi D.
Nov 2010
The workmanship is ok but not great. The workers did not have the proper equipment for cutting large tiles so the cut edges are not straight in some areas. The sliding glass doors that they installed were not level and could not close properly so we had to hire another contractor to re-install. The project manager was very hands-off and not very helpful during the project.
Response from Prince William Home Improvement
"Thank you for your comments. I am so sorry about the issue that you had with your sliding glass door. My name is Scott, please call me so we can take care of any issues that remain. We install about 1000 projects a year and I am disappointed when we don't achieve 100% customer satisfaction. I would love to help you in any way that I can. I'm not able to see your last name to be able to contact you. We are here to serve you and would love the opportunity to make things right."
Richard R.
Sep 2010
Deck or Porch
Very good contractor for small home improvements (Porch Addition). Owner (Ryan) stayed involved, on-site team were clean and organized, couple of minor communication issues, performed on schedule. No problems with the finished product. All in price was honored, no extras.
Response from Prince William Home Improvement
"Thank you for your comments. 100% customer satisfaction is our top priority. Please let me know if we can do anything for you in the future. Thank you for your business, we are here to serve you."
John H.
Aug 2010
Deck or Porch
I replaced my wood deck with composite materials. A few adjustments in the original contract were needed as a result of the homeowner's association, county codes and the need to move the heat pump. These were resolved in a satisfactory manner. The work was done in a professional manner within a reasonable time and I am completely satisfied with the finished deck.
Response from Prince William Home Improvement
"Thank you for your comments. We are pleased that you are completely satisfied with your project. Our goal is to achieve 100% customer satisfaction. Please let me know if we can do anything for you in the future. It was a pleasure to do business with you. Thanks again."
Deborah H.
Jun 2010
Deck or Porch
The staff was very helpful and courteous. Always checking to see if we are still satisfied with the deck. We love it and everyone that comes by love it.
Response from Prince William Home Improvement
"Thank you for your comments. We are so pleased to hear that not only you but that your neighbors love your new deck. We are driven to 100% customer satisfaction and that is why we continue to check up to make sure that you have no issues with your deck. We are here to serve you and it has been a pleasure to do business with you. Thanks Again!"
Shannon L.
Jun 2010
Deck or Porch
I do not recommend Prince William Home Improvement. I have had terrible customer service. It all started with the fancy salesman that promised if we had any problems throughout the process all we had to do was to call the office. NOT the case. There were communication problems from the start of the project. I do not have enough room here to write about all the problems I encountered. But at this point I have water leaking in and wet drywall due to the construction of the deck (they removed siding) and I have been working on a resoluton for 7 days and no response. I would suggest you look elsewhere especially if you do not speak Spanish.
Response from Prince William Home Improvement
"Thank you for your comments. We are so sorry that you are having issues with your deck installation. We have two full time service technicians on staff to service any issues. Please call me and ask for Scott. We have installed over 3000 decks since 2005 and I don't recall one ever having a leaking issue. I would love the opportunity to make things right. We are driven to 100% customer satisfaction and I will do everything in my power to take care of your problem. Are their any other issues besides water infiltration? I don't have your last name, so I have no way of contacting you. Thank you for your business."
Carolyn H.
Jun 2010
Deck or Porch
From start to finish the project was handled very professional and the finished on time and it looks great. I have recieve many positvie comments. Yes I will refer your company.
Response from Prince William Home Improvement
"Thank you for your comments. It was an honor to serve you. I am so happy that you are pleased with the project. We strive for 100% customer satisfaction and nothing says someone is satisfied more than referring friends and family. Thank you for the great compliment but more than that, thank you for the opportunity to serve you. We are here should you need us."
Delano M.
May 2010
Deck or Porch
They completed the job as agreed.
Response from Prince William Home Improvement
"Thank you for your comments. I am pleased to hear that you are happy with the completed project. It has been our honor to serve our community since 1986. We realize that you have many choices that you can make when choosing a contractor and are here to serve you. Please let us know if there is anything else that we can do for you. Thanks again for your business!"
Joseph Y.
May 2010
Deck or Porch
As far as the porch goes, it looks great and only took 3 days to finish. They left all the dirt from the job on top of my lawn for 3 weeks and killed my back yard. They offered $100 refund, it will cost 10 times that to fix the issue.
Response from Prince William Home Improvement
"Thank you for your comments. I am so sorry that there was some damage done to your grass. Sometimes when working on a patio there is some damage that can't be controlled around the surrounding areas. I am glad that we were able to come to an agreement and take care of the issue that was remaining with your yard. Please let me know if we can do anything for you in the future. We try for 100% customer satisfaction and it always disappoints me when we fall even a little bit short of that. Again, I'm glad we resolved the problem and we are here to serve you."
Gary R.
May 2010
Deck or Porch
They were responsive and did great work.
Response from Prince William Home Improvement
"Thank you for your comments. We are so pleased that you are happy with the project. We have been in business since 1986 and are committed to 100% customer satisfaction and it sounds like we hit that mark with you. It was our honor to be able to take care of your home improvement needs. We are here to serve you."
Vannessa N.
Apr 2010
Showed up on time, price was good. Our windows were installed with no problems. We had a draft at approximately the one year mark, but PWHI came back out promptly to fix it. GREAT WORK AND CUSTOMER SERVICE
Response from Prince William Home Improvement
"Thank you for your comments. We are glad that you are happy with the project. We have 2 full time service technicians just to be able to handle any issues that come up on a project. Should you have any other needs, please let us know. We are here to serve you."
Diana R.
Apr 2010
Deck or Porch
I am very please with their service. I had a deck put on the back of my house. If there was a problem they came out right away and fixed the problem.
Response from Prince William Home Improvement
"Thank you for your comments. We are very pleased to hear how much you like your deck. Being that home improvement projects need service from time to time, we have two full time service technicians on staff to assist you. It was a pleasure to serve you."
Dan A.
Apr 2010
I'd rate the subcontracted crew 4 stars. The designer would rate 5 stars. Unfortunately 2 very simple project management mistakes turned a 5 day job into an 8 day job. First, they didn't check materials and installed the wrong tub on day two. Second, though I went over it several times with the designer and the project manager, they ordered the wrong valve. The subcontractor worked over the weekend to make up for the PM's mistakes. The end result is beautiful, but I had to take days off from work to make sure everything was right. The stress of having to do the PM's job is why I would not recommend this company.
Response from Prince William Home Improvement
"Mr. A. Thank you for your comments and for allowing us to be of service to you. We are sorry for the delayed install becuase of the wrong color tub that was delivered to your job. The model number was correct but bisque color was delivered instead of off white. It was such a subtle difference in the color that our installer did not notice it. We apologize for the mistake and we are glad it was able to be corrected in a timely fashion. As far as the incorrect vavle, both our Sales Designer and Project Manager thought that they understood that you wanted a specific valve and just misunderstood exactly wht you were looking for."
Ruben B.
Apr 2010
they rushed through the job dispite bad weather. THey did not listen to our concerns about the extream cold -- they took off our storm windows which cause ice to appear on the inside of our windows. Additionally, the paint job was inconsistant, the statements made by the salesman were contray to what the painter said they would do, and the painter took some of our personal tools.
Response from Prince William Home Improvement
"Thank you for your comments. We strive for 100% customer satisfaction and apologize that completing your project as scheduled caused ice to appear inside you windows. We would like an opportunity to make things right with you. Let us know if there is anything we can do."
Nancy N.
Jan 2010
very good
Rhonda F.
Dec 2009
Our salesperson didn't try to push anything...he just did his job. The company was very cordial, even sending us a Thank You card for doing business with them. Despite all of the rain we had been getting, we got a call in less than two weeks to set up a date. They tore off the old roof, installed ridge vents, built a cricket by the chimney, replaced damaged boards, and put the new roof on, all in less than 7 hours! Two days later, it got the ultimate test of two feet of snow, and it is wonderful!
Licensing
State Contractor License Requirements
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FAQ
Prince William Home Improvement is currently rated 4.0 overall out of 5.
Prince William Home Improvement accepts the following forms of payment: CreditCard
Yes, Prince William Home Improvement offers free project estimates.
No, Prince William Home Improvement does not offer eco-friendly accreditations.
No, Prince William Home Improvement does not offer emergency services.
Yes, Prince William Home Improvement offers warranties.