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"Professional and great service! Would hire again."

"I was very impressed with the information provided and the speed in which my queries were responded to. I received a quote of $520 for the job and the certificate of insurance I requested. I verified the cost quoted included cleaning the deck. I was told that the "deck was part of the house". I provided photos of the shed, and the house to assist with providing an accurate quote. I had a couple of additional questions prior to scheduling that I emailed to PrimeTime. Suddenly, my emails were kicked back as being undeliverable. Apparently, the person I had been dealing with must have separated from the company and the information about this job was not passed on. I sent an email to Primetime via their website regarding the returned emails and scheduling the job and was contacted promptly, which was appreciated. I reviewed the jobs to be performed and confirmed the price we were quoted. I was now being told there was additional cost involved with power washing our deck, which happens to be very small. I offered to send them photos of the deck and to measure it. They would not commit to the $520 price quoted, and I was told they would cost out the deck once they saw it, the day of the job. I indicated this was not what I had contracted for, and I emailed back the documentation and photos previously sent to them to aid in getting a quote. They refused to commit to the $520 quote, but said "not to worry about it" and we set a date for them to come out to do the job. PrimeTime's subcontractor showed up and did not appear to have any of the paperwork emailed to me. After consulting with the main office, I was given a totally different quote for the job - over $400 more than agreed to. The subcontractor called Primetime again and was sent back in to try and negotiate the job again. We felt bad for him because he made no money that day. After the subcontractor left, I immediately got a phone call from PrimeTime trying to renegotiate the cost of the job telling me:. They really wanted my business, You can't expect us to drive to Every customer's house and give an estimate, They've been doing business in this area for over 20 years..... I told him that this is one job he isn't going to get, as it smacked of bait and switch. I know what I contracted for. I can understand having to adjust the price slightly after seeing the job at the site. However, I had the written estimate that was agreed to, emails, and the photos I sent to them to help estimate cost including the deck. Then, to actually get to the job and want to charge over $400 more ($915)?? Not going to happen, especially on my unemployment check. ADDITIONAL COMMENT: After posting my review on YELP about my experience, the next morning I started receiving telephone calls from them starting at 7:00 a.m. which didn't make me happy as I am recuperating from surgery as well as an unhappy response to my YELP review. I'm quite willing to talk this through with them, but DID NOT appreciate the full-court press."

"Great, inside and out. Will use again!!"

"Excellent!!! It was a pleasure to work with Chris on the design and layout of the deck. He designed a superior layout for the deck boards and a railing system that surpassed what we had with the old deck. He designed two new staircases that met building codes (the old ones didn't). And he used CAD software to create multiple views of the deck to help us visualize the deck before the project commenced. Pricing for the deck was based on the CAD models, and the pricing was very fair (IMO). While we were working on the deck design and corresponding bid, our town (Wheaton) decided to install a new water main for our neighborhood. The city tore up the entire length of our street along with our driveway and front lawn. Chris was very accommodating in scheduling the project around the activity on the street. The crew that tore off the old deck and replaced it with the new boards and railings was awesome! Ian (the crew chief and master carpenter) really knew what he was doing. His crew was talented and very easy to work with. They were neat, cleaned up after themselves every day, and hauled the components of the old deck away throughout the duration of the project. Ian did a very solid job of preparing the deck framing for the new surface. He repaired sections of the framing that had rotted out, and re-aligned sections of the framing that were not built properly when the deck was originally built. This was very important to me: a deck surface needs to be installed on a solid and level frame. I wanted to install rubber water shields on the top edges of the framing to prevent future rot. Ian worked around my slow pace and gave me time to do that as he made progress on other areas of the deck. Finally, Ian upgraded the framing so that it would support these improvements: a 'picture frame' around the edges of the desk surface, a 'parting board' that improved the layout of the deck boards, and the new railing system. The new deck surface is awesome. Deck Solutions used "camo fasteners" to fasten the boards to the framing. There are no screws or nails on the surface of the deck. The fasteners are completely hidden. Ian's skill and professionalism in installing the surface matched that of the best finish carpenters that have worked at my house. It looks beautiful. The new railing system is perfect. Ian routed grooves in the upper rail of the railings to accommodate the wiring that I needed for the low voltage lighting. He drilled a hole through the center of one railing post so that the wiring could be run under the deck and then routed to the grooves. (that is not easy to do with a four foot post!) And he drilled pockets into the rest of the railing posts that I could use for stuffing the wires and wire nuts that would be associated with each of my lights. A week after the deck was installed, Deck Solutions came back to apply a coat of stain to everything. I really like the material they use. It is a transparent, oil-based stain that soaks into the wood. It does not create a layer of finish on top of the wood. We had a choice of 5 or 6 different colors. The man who applied the stain was very meticulous in his work. It looks great. NET-NET: I know that this is a very long review. But I felt it necessary to describe the details of the work that was done so you can appreciate the quality of the work. My wife and I are both very pleased with the new deck. And we will be using Deck Solutions each year to clean and apply a new coat of stain to the deck. One last thought: Chris is very knowledgeable about the various technologies and materials available for building decks. We asked him to quote the cost of replacing the deck that is off of our second floor. Chris examined the situation and recommended a solution of deck panels and support pedestals that would rest on the flat roof of the house that is below that deck. He designed the layout of that deck and its supporting infrastructure and gave us a bid for the cost of replacing that deck. But he also suggested that the deck system was simple to install and that I could probably do it myself. He gave me his CAD drawings for the design. I decided that I will be installing that myself next year. I was very impressed that Chris offered me that very cost effective option and actually made it easy for me to proceed on my own using his design and CAD drawings."

"Great company with excellent customer service. A team of two guys, Pete and Ron, came out within a day to clean and inspect the fireplace. Provided 2 quotes to either repair or replace wood burning with a gas log. Planning to make a decision and have them back"