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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

"Joe and his crew didn’t excellent job. I would definitely hire them again. They had a very good attention to detail, especially when it came to the orientation of the tiles and making sure that the tiles we chose we’re up-to-date and modern looking for the existing style of the kitchen.."

"For the past two months, I've been having problems with my Buderus propane furnace. I called Whitney Oil for service because they originally installed it when I brought my unit six years ago. First it died on a Friday afternoon and wouldn't work at all. They determined the control unit was bad, but I had to go an entire weekend without heat until they could obtain one from their supplier and replace it. That seemed to solve that problem. Then it started spitting out soot, which indicates incomplete combustion and could be a serious health hazard. They eventually decided it had the wrong orifice and changed it, which seemed to work. Then it started triggering over and over again when it tried to light. I could hear it trying multiple times, sometimes for a couple of minutes, before it would finally light. They tried a number of things and finally replaced the gas pressure valve. Then the soot problem recurred, only much worse than before. All this time, the flame was never the bright blue color you expect, but rather a yellow-orange. They thought there might be a draft problem, so my condo maintenance man got involved, went up on the roof and examined the chimney, but couldn't find any thing to explain the poor performance, just a lot of soot. They would come, clean it out, and then a couple of days later, the soot would be back. It got to the point where I dreaded calling them, thinking that they might have me pegged as a chronic complainer, but every time I called, they sent someone over who spent a considerable amount of time trying to figure out what was going on. Finally, despite all their efforts, I had another episode where it stopped working late at night and finally, I got fed up and asked them to replace the unit. Barry Whitney offered me a brand new furnace (the same model as he has in his own house), at cost. And he didn't charge me for the 40-50 man hours his team spent trying to get my 6-year-old furnace working properly because they didn't solve my problem. They don't know I'm posting this, but I wanted to let everyone know that Whitney is an honest and reliable company dedicated to quality customer service. HIGHLY RECOMMENDED!!!"

"From the point where we discovered water damage resulting from a boiler failure during the coldest weekend of the year all the way to completion of the room rebuilds, Sam was amazing. He managed the entire process including working closely with our insurance company. Sam knows how all of this works and made sure he got us exactly what was needed to restore the house to pre-incident condition. In many cases even better based on new code requirements. Sam was always reachable and always willing to talk us through the process and keep us updated. And in addition to all of this, he managed our repairs during the pandemic, taking great care to accommodate the needs of my at risk elderly mother. Sam is a true professional and definitely the person you want on your side when an event like this occurs. I highly recommend him!"

"I emphatically urge you to avoid Richard Kumpel (RBK Enterprises). My partner and I hired Richard for a gut-reno of our home. We are currently in the process of taking Richard to court. He disappeared several months ago, with work still incomplete and with over $20,000 of our money, which we had pre-paid him for that work. We have also discovered that Richard violated code in several instances and we are in the process of filling a complaint with the Massachusetts Department of Public Safety against his contractor license."