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"Mike is professional, friendly, thorough and reliable. I've been a client for years and will continue to be for as long as he is in business. In the past I've used national and regional pest control services, but Santa Fe Pest Control is the best in terms of customer service, reliability, efficacy of treatment materials, and pricing!"

"I was happy with their service. They were always on time and professional."

"Let me be perfectly clear. The Excellent Ratings I have provided refer to the techs who come out to control the pests DEFINITELY NOT the company. We have been with Terminix since we moved to Albuquerque in the summer of 2016. The techs who visited us were professional in their work and we have nothing but good things to say about them. However, the same cannot be said for this company's administration. Customer service is not only poor it is virtually non-existent. They make it impossible for customers to speak to anyone in the local office and emails are ignored. I have tried to make contact regarding billing issues for about 2 years; it would be easier to get blood out of a stone. Would I recommend Terminix? The strength of a company lies within its structure and its ability to deal with customers. As I wrote earlier, the employees who come out to deal with the pests are great. The office staff? Well, I'll try and stay polite so will just say this: I WOULD NEVER RECOMMEND THIS COMPANY because they have no interest in keeping customers happy or even keeping customers. It costs more to obtain new customers than it costs to retain existing ones. And the ones that leave, as we will be doing after nearly 5 years, will be spreading the word that Terminix is not a trustworthy company with which to do business. UPDATE: The manager of the local branch (Albuquerque) wrote to us a couple of months or so ago with an offer to reduce our charges. The reductions seemed reasonable but we wanted more information before agreeing. However, despite sending them more emails and calling them on the phone, we never heard from Terminix again. I should also mention that they have money of ours which should have been used towards a service which never happened: we have still to see the return of that money. I believe it is called theft. Beware of this company. You have been warned."

"I contacted Joseph, for Termite inspections needed for mortgage refinance. His response was prompt. We scheduled an appointment within required timeline. Joseph was right on time. He was prompt, courteous and professional. He is a competent and knowledgeable in inspection process and needed reports for VA and FHA mortgage. I highly recommend Joseph and will use him again for any pest control assessment or remediation work."